Mon.Jan 15, 2024

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Post-Program Campaigns That Help Build Relationships With & Between Participants

WBT Systems

You go out on a date, have a great time, there’s a good feeling all around, and nice memories when you replay the highlights in your head.Then, crickets. You never hear another word.

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How the American Society for Surgery of the Hand (ASSH) boosts member trust with technology

Nimble AMS

How much do your members trust your association? According to Community Brands Association Trends research, 84% of association professionals see building trust as a top priority. But how can your association boost member trust and solidify your industry reputation? Let technology do the heavy lifting—leverage modern association management software to enhance the staff and member experience and build trust in your organization.

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Early Engagement is Fleeting.

Elevating Engagement

Speed Matters! What do I mean by that? Well, there’s a through-line that I found in my research. The key to success is to plant the seeds of engagement very quickly/nearly immediately/as soon as possible. The most successful new member onboarding programs engage members within three days to 3 weeks after they join. The speed at which they engage is critical because the programs that react more slowly see lower renewal rates.

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Research Integrity, Trust Trends Transforming Scholarly Events

AssociationChat

“Integrating DEI and sustainability isn’t just about ticking boxes. It’s about creating events that truly resonate with our diverse global community,” Laura Harvey, Ex Ordo ‘s Chief Customer Officer. [You can listen to the episode on Spotify.] Laura Harvey explains how the underlying content creation process for scholarly events is akin to plumbing – not the “sexy” part of a system, but necessary.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.