Idea Architects

NOVEMBER 12, 2004

From where I was standing at the counter I could see signs for the restaurant's employees that someone probably believed they had posted away from the public eye. I couldn't completely make out the first few signs, but they seemed to represent steps in the customer service process. The final sign was in my direct line of vision and was the one that captured my attention: Customize Your Hospitality.

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Idea Architects

NOVEMBER 14, 2004

In a recent New York Times article, the popular actor Hank Azaria commented on how fellow actor William H. Macy had taught him that you don't always have to be the center of attention. "There is a tremendous dignity and honesty in not doing that," Azaria said. "You can really let other people have their thing. And if you do that honestly enough, it’s its own terrific thing.".

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New York Leadership Examples 65

Idea Architects

NOVEMBER 6, 2004

“We don’t have to let go of what we believe, but we do need to be curious about what someone else believes.”. —Margaret Wheatley, Turning To One Another In the post-election denouement, this seems like sound advice no matter what color your state or what state your emotions. Until we can listen to others with whom we might violently disagree with some degree of authentic curiosity, openness, and respect, little is possible.

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