Airline Quality Rating High in 2012, but So Are Passenger Complaints
Associations Now
APRIL 10, 2013
Conducted annually by researchers at Purdue University and Wichita State University, the study analyzed 14 airlines in four performance areas: On-time arrivals. Headley told the Los Angeles Times that while passenger complaints were high, they ultimately would not affect the industry’s bottom line. “U.S.
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