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The customer experience can be actively studied and strategically improved through CX management to create a seamless experience. For your association, this means every touchpoint you create and interaction you have with members throughout their membership journeys is part of the entire memberexperience that you offer.
These questions address issues that affect the memberexperience, security, data integrity, e-commerce, training and support, reporting, data migration, upgrades, and costs. Memberexperience. Fonta suggests applying the core principles of a good online user experience (UX) to help members take advantage of benefits.
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