Airline Quality Rating High in 2012, but So Are Passenger Complaints
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APRIL 10, 2013
Conducted annually by researchers at Purdue University and Wichita State University, the study analyzed 14 airlines in four performance areas: On-time arrivals. Almost 82 percent of flights arrived on time in 2012, up from 80 percent in 2011. Complaints were higher largely due to smaller seat sizes and overbooking.
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