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Protech Associates Creates “Tier 1 Support on Steroids”

Higher Logic

In early 2015, Protech Associates Director of Customer Care Matt Bruffey recognized the need to improve the customer support experience. Our support was really a communications black box,” said Bruffey. We had little or no direct communication with our users, and many of them felt they were being left to fend for themselves.”.

Library 180
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AARC Works to Advance Health Care Through Its Online Community

Higher Logic

HL: What convinced AARC to start an online community? A & A: Before launching AARConnect, AARC used a bulletin board and LSoft listserv platform to communicate member benefits. The functionality and flexibility our users got from Higher Logic’s community platform was night and day. Automation rules have helped.

Library 149
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WBT Systems’ TopClass maintains position as #1 LMS for Associations

WBT Systems

TopClass LMS had previously been named the Best Association LMS in 2015. TopClass LMS provides turnkey integration with association management systems (AMS), ecommerce, digital libraries, globalization, audience segmentation, mobile responsiveness, social learning, virtual classrooms, webcasting tools, and event management features.

LMS 150
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IET London: Savoy Place

Event Industry News

Following a £30m refurbishment in 2015, event planners are met with an endless digital aptitude to transform events with personalised branding and special effects through lighting, signage and sound, steered by a team of nine skilled technicians.

Library 111
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BEYOND CUTE: Why Nonprofits Should Try Emoji In Their Digital Marketing

Nonprofit Marketing Guide

In 2015, Oxford Dictionaries named emoji as its “Word” of the Year , when they moved beyond millennial messaging and exploded into the global mainstream. Today, emoji have made their way into almost all forms of digital communication, and beyond. Even though there’s no library emoji (yet), we’re still celebrating.

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A Kick-Ass Community Manager Q&A

Higher Logic

He asked our five innovative community managers some tough questions, and they provided real answers. The Kick-Ass Community Managers. Ben Martin , CAE, Online Community Results. James Baumann , Director of Communications & Marketing, The Association of College & University Housing Officers - International (ACUHO).

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CXPA Elevates the Customer Experience with Community

Higher Logic

And as for the resource library, there are already hundreds of content items available for members to see and download. CXPA's top community stats. After finding there wasn’t any software in the right price range, CXPA saw Higher Logic and partner eConverse’s web design in action at the annual Super Forum conference in 2015.