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Protech Associates Creates “Tier 1 Support on Steroids”

Higher Logic

In early 2015, Protech Associates Director of Customer Care Matt Bruffey recognized the need to improve the customer support experience. Bruffey launched the Protech Users Group (PUG) in July of 2015. Bruffey plans to continue innovating with the PUG. Based in Columbia, Maryland, Protech Associates, Inc. Launching the Community.

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WBT Systems’ TopClass maintains position as #1 LMS for Associations

WBT Systems

TopClass LMS had previously been named the Best Association LMS in 2015. Announcing the award, John Leh , CEO and Lead Analyst at Talented Learning noted, “ Although the association LMS space is extremely specialized, it continues to experience explosive growth and innovation.

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Library Group Aims to Reeducate Public on Its Profession

Associations Now

As innovative maker spaces seem to be pushing out book stacks in school libraries, the American Association of School Librarians posits that there’s room for both—and that certified school librarians are the most qualified professionals to give students the best of both worlds. But there’s so much more to today’s libraries.

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Giving in America: A look at philanthropy’s history and a unique Candid connection

Candid

In 2015, the Smithsonian’s National Museum of American History launched the Philanthropy Initiative to collect, document, research, and create exhibitions and online content relating to the history of American giving. Can you give a little bit of background on the exhibition Giving in America ? . Why is it important to this history? .

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A Kick-Ass Community Manager Q&A

Higher Logic

He asked our five innovative community managers some tough questions, and they provided real answers. In 2014, ACUHO’s board reevaluated the association’s committee work and the online community concept came up—we launched in June 2015. But members are all busy with their days, which are more like a public library.

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Event Technology Awards this Thursday at 7:00pm (GMT)

Event Industry News

2Heads Global Design , the UK’s leading independent experiential brand marketing agency have been synonymous with innovation and experience design for nearly 40 years. And Allseated’s latest innovation, exVo, is the next generation of expos, meetings and events, tailor-made for today’s reality with both in-person and virtual attendance.

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Are You Doing Enough to Prevent Link Rot?

Associations Now

Of all the winners of the 2015 Webby Awards , the winner of the law category might have the most lasting effect. But it took the work of the Harvard Library Innovation Lab to do something significant about it. Libraries are in the forever business,” Harvard Library Innovation Lab Director Kim Dulin said in a news release. “We