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Protech Associates Creates “Tier 1 Support on Steroids”

Higher Logic

In early 2015, Protech Associates Director of Customer Care Matt Bruffey recognized the need to improve the customer support experience. Bruffey launched the Protech Users Group (PUG) in July of 2015. Based in Columbia, Maryland, Protech Associates, Inc. Our support was really a communications black box,” said Bruffey.

Library 180
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BEYOND CUTE: Why Nonprofits Should Try Emoji In Their Digital Marketing

Nonprofit Marketing Guide

In 2015, Oxford Dictionaries named emoji as its “Word” of the Year , when they moved beyond millennial messaging and exploded into the global mainstream. Even though there’s no library emoji (yet), we’re still celebrating. How would you express the idea of a library using only emoji? ForEveryChild , ? OK, that’s the potential.

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IET London: Savoy Place

Event Industry News

Following a £30m refurbishment in 2015, event planners are met with an endless digital aptitude to transform events with personalised branding and special effects through lighting, signage and sound, steered by a team of nine skilled technicians.

Library 111
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A Kick-Ass Community Manager Q&A

Higher Logic

James Baumann , Director of Communications & Marketing, The Association of College & University Housing Officers - International (ACUHO). In 2014, ACUHO’s board reevaluated the association’s committee work and the online community concept came up—we launched in June 2015. This is an aggregate of our webinar discussion.

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Dynamic Communities Spurs Engagement and Conversation for Microsoft User Groups

Higher Logic

We were a small company at the time, just 15 people, so I took on the community project for CRMUG in addition to my marketing responsibilities,” said Lowry. Library of Webinar Recordings. Dynamic Communities relied heavily on Higher Logic to get the system up and running. “We

eBook 120
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CXPA Elevates the Customer Experience with Community

Higher Logic

And as for the resource library, there are already hundreds of content items available for members to see and download. After finding there wasn’t any software in the right price range, CXPA saw Higher Logic and partner eConverse’s web design in action at the annual Super Forum conference in 2015. CXPA's top community stats.

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Conference Circuit: 2014?s Events in Review

Associations Now

Though we don’t have nearly enough space to sing everyone’s praises, we’re using 2014′s last Conference Circuit to look at some of the biggest themes and trends of the past year and perhaps inspire your 2015 conferences. Libraries in the Center Ring.”—an Becoming Social. Honoring Public Goods.

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