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Memberexperience is the combination of all the interactions your members have with your organizationfrom the onboarding process to the way members access their benefits. Understandably, this impacts how members feel about your association. Why Create a Holistic MemberExperience?
Reining in Americas $3.3 Host: Cecilia Sepp, CAE, CNP, principal and founder, Rogue Tulips Consulting Guest: Scott Hodge, author of the white paper Reining in Americas $3.3 5 Strategies For Driving Member Engagement in 2025 Many associations are challenged with engaging members on a consistent and ongoing basis.
You’re already trying to provide a positive customer or memberexperience, and maintain strong communications with them. Let’s start with that first part, about the experience. Put Experience First. People still go to the cinema for the experience, so to compete the experience had to change.
If not, it’s time to discover how Person Accounts can empower your member-based organization. S ome of America’s leading businesses like New York Life, Bank of America, Voya , Philips, Target, and CVS are leveraging Person Accounts to revolutionize reporting.
Host: Carlos Restrepo, MS, CAE, VP of Sales North America, Aevus Speakers: Tasha Van Vlack, CEO & Community Builder, The Nonprofit Hive James B. From transforming memberexperiences with AI, to streamlining complex systems, to fresh, new approaches to hybrid meetings, this session will spark ideas you can bring to your organization.
Lessons from AOL’s Decline for Associations In the 1990s, America Online (AOL) was synonymous with the internet experience. Associations must take a similar approach: remove barriers to engagement, offer value that aligns with members expectations, and innovate continuously.
Find yours on the Feeding America website. Presenters: Annie Russo, Vice President of Government Affairs, Airports Council International – North America. Aaron Stetter, Executive Vice President of Policy & Political Operations, Independent Community Bankers of America. Using Mobile to Keep Members Engaged During COVID-19.
Presenters: Rachel Loh, Senior Vice President, Singapore Tourism Board (Americas). Katie Johnson, General Counsel and Chief MemberExperience Officer, National Association of REALTORS®. 5 ways to Enhance the Modern MemberExperience. 1 CAE credit. More info/register. Host: ASAE.
Hear about the Public Relations Society of America’s framework for decision-makers hoping to employ AI effectively and ethically. Host: Association xChange (AXC) Speaker: James Hoeft, APR, Public Relations Society of America’s Ethics Committee member Wed 4/24 at 12 p.m. 1 CAE credit. More info/register.
The Salesforce World Tour is a series of free, one-day events in multiple locations across America and the world. Learn how our powerful platforms can help you increase organizational efficiency and enhance your association’s memberexperience. What is the Salesforce World Tour ?
Recharge your MemberExperience. Member value propositions are rapidly changing from expectations to experience-driven experiences. Your members expect the same convenient online experience with your association that they’ve come to expect in most other areas of their lives. Tue 11/6 at 12 p.m.
Content is key to marketing and sales success across the entire member lifecycle from prospect to paying member to actively engaged volunteer and leader. It is used to drive marketing campaigns, anchor sales conversations, and fuel the memberexperience. 1 CAE credit. More info/register. Host: Results Direct.
They explain how these AMS functions affect the memberexperience, how the AMS market is changing, and what you should look for in a new AMS. Host: Product Design Community Facilitator: Annie Doresca, Chief Financial Officer at Jewelers of America *All events are online at Eastern Standard Time unless otherwise noted.
Host: Fridays@4 Speakers: Kia Davis Vy Le, CAE, Linguistic Society of America Kerri L. . – Association Management: Innovation Discussion (Membership Panel) Join us for this week’s panel discussion on how innovation, creative problem solving, and data can support association health and membership growth. More info/register. CMP credit.
. – Association and Nonprofit Trends for 2024: Navigating a Rapidly Evolving Landscape As we move into 2024, the landscape for associations is rapidly evolving, driven by technological advancements, changing member expectations, and an increasingly global context. More info/register. Host: Meetings Today Speakers: Tara N. 1 CAE credit. .
How Well Do You Know Your Members? Challenge your understanding of your association’s members. Hear the findings from the recently released 2024 State of Association MemberExperience Report and put your knowledge to the test. Discuss emerging trends in member engagement and learning preferences.
Rebecca Humphrey, Head of North America Workplace Practice Group, Savills. Personalizing the MemberExperience. Learn new and innovative ways to personalize the memberexperience. Explore both onsite and offsite techniques that can be incorporated into your digital memberexperience strategy.
In what’s now become a widely shared statistic in the industry, “event coordinator” ranks as the fifth-most stressful job in America, right up there with police and firefighters. Increasing the member value proposition through our event offerings is paramount as it enriches the memberexperience.
Paul Morton, Regional Director, Continental Europe and Americas, CrossKnowledge. and how to get the right statistics to prevent national and chapter level members from leaving. How the MemberExperience Shapes the Association Space. More info/register. Host: Talented Learning and CrossKnowledge. Tue 11/13 at 2 p.m. –
Schroeder Stribling, President and CEO, Mental Health America. 2022 Association Trends Study Big Reveal: The Future-Focused MemberExperience. Bill Sweeney, Director of Business Development – North America, rooom AG. Stolle, Senior Director of Applied Psychology, American Psychological Association. to 5 p.m. –
Unveiling AI Policy Insights: Global Trends and Regulatory Strategies Join a discussion on all things AI policy in the United States, Latin America, and the Asia-Pacific region. 2023 Association Trends Study: Redefining the Association Experience Get a deep dive into the comprehensive findings of the 2023 Association Trends Study.
Glue Up serves corporations and membership organizations worldwide with 8 offices in Asia , 2 offices in Africa and Latin America, and additional offices in the Middle East, Russia, and the U.S. The Membership Management Suite for Chambers of Commerce includes: FEATURES: CRM. Event management. Email campaigns.
Forget White Fragility : here are ten books America should be reading about race. Associations are starting to leverage advanced technologies that can make smart recommendations about what content, products, and resources members might be interested in. (Bruce Feiler, Harvard Business Review ). Pamela Bump, HubSpot ).
At The Free Press, venture capitalist Katherine Boyle describes how a dynamic vision can win the fight for America , instead of “letting doomsayers, technophobes, and neurotics undermine it from the inside.” From the Electoral College to the Senate, reforms to our founding charters are possible without amendments. More info/register.
The Future of Digital Communication Management Explore ways your association can leverage new technologies like AI to enhance overall memberexperience, optimize communications across multiple platforms, and ultimately increase revenue. 1 CAE credit. More info/register. More info/register. 1 CAE credit.
I’m excited about the ways machine learning can improve the customer (member) experience and, along the way, help organizations achieve their goals and increase revenue. Presenter: Joanne Joham, Regional Director North America, ICCA. Enough negativity! Discover how to use your resources wisely when planning abroad.
Find out how the Handbell Missions of America changed their programs and benefits to meet the needs of their members, how they use communication and membership tools to encourage renewals, and what membership trends are on our minds. How to Fuel Exceptional New MemberExperiences. Presenter: Lee Papa, mindfulness expert.
Two sessions at ASAE’s 2010 Technology Conference : Integrate Your AMS, CMS and Website to Improve the MemberExperience on February 11th. March 18th at the Mathematical Association of America’s Conference Center in Washington DC. A free webinar in the Avectra Academy series. Noon to 1 p.m. Register here.
I’ve also started watching this PBS documentary series, Reconstruction: America After the Civil War written and presented by Henry Louis Gates Jr. It turns out I already have more than a dozen of the suggested books in my Kindle, so they should keep me going for a while. Anti-Racism Resource List. Racial Justice Reading List & Resources.
Hear about an association’s expansion into Latin America, most recent experiences in Eastern Europe, and the Middle East, key successes, insights, and lessons learned when entering an emerging market. Now more than ever, mobile apps are where memberexperience and engagement need to begin. Thu 10/20 at 10 a.m.
Find yours on the Feeding America website. Hear from association executives as well as our vetted solutions providers on how to engage your stakeholders, attract prospects, and enhance your memberexperience through their powerful tools. CAE credit. More info/register. Host: orgCommunity. Thu 4/23 at 2 p.m. 1 CAE credit.
Learn how advertising, networking opportunities, and a user-friendly experience work together to benefit community platforms, how to use features of your platform to increase engagement and sense of community, and how to raise non-dues revenue through a great memberexperience. CAE credits. More info/register. Transactions Corp.
Examples of professional medical associations include: American Academy of Neurology Radiological Society of North America Illinois Osteopathic Medical Society American Veterinary Medical Association What is a Trade or Business Medical Association? Event Management Event dashboards that give you insight on attendees and your event experience.
We love sharing our articles with association and chamber folks from all across North America (and even beyond!) 7 Tips for the Perfect New Member Welcome Letter (And What to Avoid!). For added insight, we even include some tips for what not to include in new member letters. Another year comes to the end. Why you should read it.
College career fairs : Graduating students are among the biggest sectors of employment-hungry individuals in America and around the world. Contact us today to discover how we can support your organization and elevate your memberexperience. MemberClicks offers the tools you need to streamline your event.
” Graham observed that associations have always controlled the memberexperience, but with mobile and other tools, members are now dictating their experience with the association. That’s only going to become more pervasive, Graham said, as more young professionals enter the workforce.
The International Association of Administrative Professionals, for instance, surveyed members and found that a poor memberexperience at the chapter level was a primary reason members were lapsing.
“Every member has a story about how they got into the business,” related Kristen Hartman, director of memberexperience for the Professional Photographers of America (PPA). The value of high-touch/low-tech.
AI Unleashed: Elevating Association Performance and Engagement Learn how two associations built and deployed AI to further the memberexperience. Expand your knowledge of AI within association management and understand how AI can enhance member engagement and drive growth. Host: Billhighway Speakers: Elizabeth Weaver Engel, M.A.,
You can find yours on the Feeding America website. Good Morning America, YouTube ). Member Engagement: Creating the MemberExperience. The decision to remain a member comes down to more than the quality of the product or program purchased — it is about the experience that surrounds the interaction.
Oren Cass, Understanding America 8 ways of connecting a smartphone can’t deliver. | Join us as we together discuss this critical aspect of America’s workforce as we seek to broaden our understanding of military-to-civilian transition. More info/register (ASAE members only). Ted Gioia A totally on brand 404 page.
Host: Billhighway, Impexium and Mariner Management Speakers: Christi Beatty, CAE, AGC of America Jennifer Steffan, NIGP Peggy Hoffman (moderator), Mariner Management Wed 10/23 at 12 p.m. Is Your Website Meeting Member Needs? See how small, consistent enhancements can significantly boost member engagement. More info/register.
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