Smooth The Path

JUNE 1, 2021

Somebody at the TSA figured out how to transform a potentially terrifying experience for little kids into an adventure of intrigue and excitement. What bits of your member experience feel like drudgery for members? Perhaps we could find the little shifts that flip the experience into something great.

Member Experience 78

Member Experience Chicago Certificate Survey 78

Smooth The Path

JANUARY 18, 2022

When might your members experience fear? The minutes before a training or certification course (the fear of not knowing enough already). Identify all the places where members might feel a twinge (or a lightning bolt) of fear and work to improve their member experience.

Member Experience 78

Member Experience Certificate Course Conference 78

Spark Consulting

MAY 6, 2021

Of course, the pandemic was top of mind for everyone. As vaccination rates rise, people (including your members and other audiences) are cautiously poking their heads out of their pandemic hibernation, trying to figure out what “normal” will look like going forward.

Video 370

Video Survey Member Engagement Course 370

Association Analytics

MAY 25, 2021

In an attempt to provide a seamless member experience and aggregate all member data in one place, associations have been working with technology partners to perform system integrations through single sign-on, pushing all of their transaction data back into the AMS.

System 321

System Cost Proposal Analysis 321

Reid All About it

FEBRUARY 21, 2025

Learning Solutions Advisor, and Dr. Why Your Data Matters & What You Can Do With It Learn how to harness your association’s data and build a culture of analytics to help drive strategic decisions, enhance member experiences, and unlock new opportunities for growth. CAE credit. More info/register. 1 CAE credit.

Arlington 258

Arlington Education DC Social Media 258

Reid All About it

JUNE 28, 2024

Membership course. Association Brain Food readers can earn up to 10 CAE credits with Chris Gloede’s popular live 10-week Association Academy Member Growth Certificate Course for only $499 with Brain Food promo code ACADEMY (a $50 discount). See the full course syllabus for more details. Do You Trust Your Member Data?

LMS 264

LMS Course Member Engagement Education 264

Higher Logic

MAY 20, 2020

To supplement the webinars, provide additional online courses and certifications through a Learning Management System (LMS) and boost your non-dues revenue even more. Survey your members or repurpose existing content from your blog and other resources for new topics that interest your members. Onboard New Members.

Revenue 296

Revenue Learning Management System Member Engagement eBook 296

Association Analytics

JUNE 21, 2023

If you’re asking members to fill out a survey, provide an incentive for them. And of course, make it easy! 8: Your Organization Doesn’t Have KPIs and Metrics Challenge : Without key performance indicators (KPIs) or metrics, your organization is missing out on vital information about your members. Set up your KPI and metrics!

Report 319

Report Team Course Member Experience 319

Freestone

OCTOBER 29, 2024

A modern learning experience Your online learning software should support your entire continuing education program with a full range of online learning options, including livestreaming, webinars, webcasts, and on-demand courses. Integration Providing professional development for your members doesn’t stop at online learning courses.

Software 75

Software Learning Management System LMS Certificate 75

Higher Logic

MAY 9, 2017

With the right LMS software, you can create courses for each of these learning types. Your members can tailor their educational experience by choosing eCourses with the material that works best for their learning style. Course Creation Tools. Modern learning management software is an end-to-end eLearning solution.

Learning Management System 220

Learning Management System System LMS Software 220

Higher Logic

JULY 13, 2017

Lifelong learning is a major goal for many people, so provide flexible eLearning options to help your members master new skills. For example, you could create an eCourse that teaches your members new software for their jobs. You can set prices for courses individually, or base them on membership tier.

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Directory Tips millennials Certificate 249

Higher Logic

JANUARY 23, 2020

Create timely courses and keep members informed. Analyze trends surrounding your course offerings. Continue reading to learn more about incorporating an association learning management system (LMS) to increase the productivity of your members. Create timely courses and keep members informed.

LMS 199

LMS Products Tips Learning Management System 199

Sequence Consulting

MARCH 21, 2025

AI can help your staff visualize and understand the data stored in your associations membership management software , both at the individual member level and across your entire member base. When developing your strategy, consider your budget, existing workflows, and member preferences. Share tailored content.

Software 72

Software Tools Content Survey 72

Higher Logic

MARCH 27, 2019

To provide its members with access to the education and training they needed in a useable, relevant way, AGMA invested in Higher Logic’s Learning Management System (LMS). First-timers who log in have no problems finding their course information.” – Casandra D. Meeting Members’ Needs Through Education and Connection.

Learning Management System 244

Learning Management System Case Study System LMS 244

Reid All About it

FEBRUARY 28, 2025

The answer from Amanda Silberling at TechCrunch is not surprising: of course it is, if you outsource your critical reasoning skills to it. Explore strategies to ensure your data evolves alongside your members, remains accurate and relevant, and works seamlessly across systems to meet members where they are. Is AI making us dumb?

DC 258

DC Education Arlington Case Study 258

.orgSource

DECEMBER 31, 2024

Strategy: Charting the Course to Thrive A well-crafted strategy isnt just a planits the compass that guides your association toward sustainable success. Leverage AI for Impact: From automating repetitive tasks to delivering personalized member experiences, AI can elevate how your association operates.

Strategy 88

Strategy Technology Case Study Innovation 88

Higher Logic

DECEMBER 19, 2018

Contact a selection of new, lapsed, and long-time members, and ask them about their experience with your association. Of course, don’t base changes to your membership solely on this feedback, as it might not be what everyone thinks or feels. Get the details on why they joined, stayed, or left. src="[link].

Marketing 289

Marketing Tools Survey Cost 289

Reid All About it

MAY 14, 2021

This week, WBT Systems shared a swipe file of marketing blurbs for association conferences, courses and credentialing programs —have at it! Instructor-Led Training: Ideas to Help You Deliver a Classroom Experience to Virtual Learners. Katie Johnson, General Counsel and Chief Member Experience Officer, National Association of REALTORS®.

Technology 341

Technology Strategy St. Louis Tips 341

Higher Logic

MAY 29, 2020

Give members a place to learn and find the right content. Use your community to show members the courses and certifications available to them, then give them a place to discuss and meet fellow learners. Had to cancel your event due to the pandemic? Objection 1: Price. Example: “X platform is cheap/free. Why don't we use that?”.

Social Media 254

Social Media Member Engagement Tools Revenue 254

Higher Logic

MARCH 24, 2020

This delivery method eliminates the need for travel and the additional expense and time out of the office associated with it, while still providing a high quality, live, instructor-led interactive learning experience. Courses are offered after hours and in multiple time zones to best suit your learning needs. Take courses here.

Library 219

Library Course Video Products 219

Higher Logic

AUGUST 3, 2017

If your association is looking for ways to embrace online learning, here are three traditional learning experiences that you can now offer online to deliver more value to members. Individual learning experiences are self-study courses. How to Provide an Individual Learning Experience Online. Individual Learning.

Blended Learning 174

Blended Learning Learning Management System How To LMS 174

Blue Sky eLearn

DECEMBER 6, 2019

This means you can deliver educational courses and training programs to your members from the comfort of their own homes, while also managing and organizing these classes from your own portal. . Every association has different needs, depending on the field your members are in. Make sure your LMS is easily navigable.

Member Engagement 232

Member Engagement Directory Tips LMS 232

Higher Logic

AUGUST 10, 2017

It’s normal, which makes it an unconscious expectation for your members. How to Personalize the Online Member Experience. You’re probably not going to greet members with a city-specific weather forecast, but you can use online activity data and transactional information to customize their experiences.

Social Media 196

Social Media Video Member Experience Content 196

.orgSource

DECEMBER 17, 2024

It can even understand written feedback and questions from members, thanks to its ability to process human language. This technology is becoming a game-changer for associations looking to create more meaningful and personalized experiences for their members.

Member Engagement 88

Member Engagement Strategy Tools Technology 88

Blue Sky eLearn

OCTOBER 19, 2020

How many members are actually opening your emails? How many members are registering and attending your events? Which learning opportunities and online courses are your members signing up for? . Take a look at these metrics and note which ones elicit higher rates of member activity. Event attendance.

Association Management 250

Association Management Committee Member Engagement Software 250

Higher Logic

OCTOBER 11, 2017

Education is a huge benefit associations can provide for their members, and online education is a great way of providing it. Here are some ways to build trust amongst your members: Integrate your LMS with your online community: Your members are already used to using your online community and trust it as a platform.

LMS 149

LMS How To Certificate Learning Management System 149

YourMembership

AUGUST 18, 2016

Connectivity across Job Boards + Courses. Essentially, the integration allows them to handily access relevant jobs and online courses and education. Bringing together the best available tools that many are already familiar with through popular social media anchored to actionable metrics made the upgrade a no-brainer for many.

Learning Management System 150

Learning Management System Course Social Media Membership Management 150

.orgSource

NOVEMBER 11, 2024

Enhancing Member Engagement Upskilling your workforce isn’t just about operations—it’s about providing better value to your members. AI and digital tools allow associations to personalize member experiences and engage them in more meaningful ways.

Tools 88

Tools Technology Strategy Innovation 88

Nimble AMS

MAY 10, 2022

Your audience will digest the content and want more, inspiring them to connect with your association by attending conferences, professional development courses, and eventually electing to become a member. ? . Your staff interacts daily with members, often gaining precious insight into their experiences.

Leadership 174

Leadership Content Social Media Member Engagement 174

Fonteva

OCTOBER 18, 2022

CX is a relatively new field of business strategies that all types of organizations can use to ensure their customers, clients, or members have their voices heard and problems addressed. The customer experience can be actively studied and strategically improved through CX management to create a seamless experience.

Course 52

Course Survey Software Strategy 52

Higher Logic

SEPTEMBER 26, 2017

But for those focusing on member experience, engagement, and growth, it isn’t the best option. An AMS investment will help your staff do their jobs better, but typically won’t do much to improve your member experience or to expand their benefits of membership.

Software 136

Software Learning Management System Member Experience Class 136

Higher Logic

JUNE 26, 2020

This targeted, personalized approach has been especially successful at engaging and recruiting more members under age 35. Check out three examples of automated email campaigns that Professional Australia has used to grow their association and deliver a better member experience. Campaign #1: Onboarding New Association Members.

Recruiting 156

Recruiting Recruitment Email Marketing Member Engagement 156

EventMobi: Association Events

AUGUST 8, 2024

Whether it’s a classroom-style experience, a networking event, or a happy hour, it can be an excellent way to strengthen ties within the event sector. ONA uses EventMobi to offer auto-translation services for Francophone members. However, accommodation needs to be considered in this context.

Maine 262

Maine Education Report Technology 262

Aptify

NOVEMBER 5, 2020

Direct them to online resources, such as your calendar of events, career center, and online learning courses. Make sure they know who to contact at your organization or where to go online if they have questions or would like to give feedback about their member experience. Personalize the member experience whenever you can.

How To 148

How To Examples Member Experience Social Media 148

Fonteva

JANUARY 20, 2022

The last thing you want to do is invest in custom-creating a new e-learning course only to have few members (if any) purchase it. Just like a forgotten instrument, treadmill, or book gathering dust in the corner of your closet, courses that members don’t complete provide little value for your organization. Don’t do this!

Course 52

Course Tips Content Guidelines 52

Association Analytics

MARCH 14, 2022

It is important because you want a relationship with your member where there is an even exchange of value. Members who are more engaged are more likely to take actions like renewing, spending more money, attending more meetings, and taking more courses. Some example include: How do I get more members?

Course 169

Course Examples Review Revenue 169

Association Analytics

APRIL 1, 2024

Most associations don’t have an easy way to measure member engagement across all their different systems and touch points. And even when measured, it can be tricky to know how to use engagement scores to improve member experience and operational results.

Member Engagement 210

Member Engagement Strategy Certificate Survey 210