Tue.Nov 12, 2024

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Improving Member Communications with a Mobile App

Clowder

Because member inboxes are full, your emails often go unread. Communicating via email isn’t yielding the same results it used to. But you can still reach members in a non-obtrusive way via their phones.

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Onboarding Best Practices

Achurch

You have a new hire. What does your onboarding entail? Readying equipment? Meeting the team? Filling out forms? If so, it’s time to dig a little deeper. A thoughtful and thorough onboarding experience leads to better outcomes for organizations and staff. Nearly 70% of employees who experience great onboarding are at their organization 3 or more years later.

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Behind a Successful Advocacy Event

Associations Now

Hosting an awards event honoring legislators can be a boon for an association’s lobbying goals and leadership. But advance planning is critical. Advocacy is a difficult job on a good day, and at the moment it might feel appreciably harder for many associations. There’s turnover in the White House, in Congress, and at the state level, and the level of disruption President-elect Donald Trump’s might deliver during a second term is uncertain.

DC 52
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3 Secrets to Building a Wildly Engaging Community

Elevating Engagement

Are you struggling to keep your community members motivated and connected? When I talk to association leaders, I hear about more failed online communities than not. This worries me because online communities are not the only place where we build Community. (Note the use of the capital C. That’s because Community isn’t just any old community—it’s Community with heart.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.