What Do You Reward?
Spark Consulting
OCTOBER 30, 2024
Novelty or loyalty? We’ve all heard the come-ons: Switch your cable/cell/Internet/long distance provider and we’ll give you gifts, or better pricing, or premium services for free, or whatever. Everybody’s always looking for new customers, right? Association professionals should know better. But we don’t. We know that a retained member is more valuable than a new member.
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