April, 2005

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Who Do You Want to Hang With?

Idea Architects

Sometimes the simplest insights yield the greatest dividends. One of the things I've noticed consistently in my facilitation efforts this year is the following: When Baby Boomers think of community, they tend to place a premium on networking and interacting with people like them: homogeneity. When Generation Xers and Millennials talk about community, they seem to place a premium on spending time with people not like them: heterogeneity.

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Not So Sweet Dreams

Idea Architects

Could you go to work every day and knowlingly sell an inferior product while charging the customer full price? Apparently so if you work at the Hilton Garden Inn Washington DC Franklin Square. For that is what they do when they sell guests a room on a lower floor overlooking the alley. Let me tell you my story. It is 4:29 a.m. and for the second consecutive night I have received an unexpected and most unwelcome wakeup call at my hotel: the sound of a large trash truck picking up overflowing dump

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When You're Ready for a Change

Idea Architects

She's no longer at the right place. She's no longer in the right profession. And so she's looking for what's next. That is what I learned in a colleague's email today. You could amass quite the collection of books on finding purpose in your life, career planning, and the like. I've read many of them, and many are quite good. Rather than a book I offered what I think of as the fundamental five.

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Everyday Annoyances

Idea Architects

Spring is finally here, and that is a good thing. But now that it is warm enough to have the windows open, I'm being reminded of why it is such a joy to close them in late fall. While I'm delighted to live in an urban neighborhood safe enough for children to play outside, as the little lovelies grow up, their outdoor toys are getting bigger and noisier.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.