January, 2013

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Sending the Message: Digital Events, Beyond the E-Vite

YourMembership

Categories: Member Engagement + Retention Tags: ashley withers , attracting members , content , engaging members , event , event management , guest blogger , managing events , membership organization , yourmembership.com I am so excited to share this guest post by Ashley Withers, a support specialist at YourMembership.com. She holds a Bachelor’s in English & Sociology from Stony Brook University in New York.

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Free Non-profit Webinars for February 2013

Wild Apricot

Here's our round-up of free non-profit webinars for February 2013. This month we've found 28+ webinars on topics such as: streamlining through the cloud; “brandraise to fundraise”; "Rockstar presentations" and much more.

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Engagement: It's Not About You

Thanks For Playing

There was a lot of talk about measuring and scoring member engagement at December's ASAE Technology Conference. People talked about scoring systems. People talked about tech platforms to track and report on the scores. People talked about engagement as the key to recruitment, retention, and upselling, whether that means getting members to invest money by buying stuff or invest time by taking volunteer positions.

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Six serious ideas for 2013

Principled Innovation

2013 is the year when association leaders will need to get serious about transformation. So as the year begins in earnest, I want to share six ideas on which I will focus my attention over the next 12 months. These are high impact ideas for association leaders who are serious about taking their organizations to the next level. I look forward to your questions, as well as your thoughts on how these ideas may reshape your association’s work in the year ahead.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Reads of the Week: January 25, 2013

Reid All About it

Over at CopyBlogger, Georgina El Morshdy shares 30 ways to build the “know, like, and trust” factor that grows an audience. She tells content marketers — meaning any individual or organization that uses content to educate and build relationships: “The reality is, your audience won’t pick up real momentum until you’ve mastered the “know, like, trust” factor.

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What “Where’s the Beef?” Taught Us About Member Retention

YourMembership

Categories: Member Engagement + Retention Tags: associations , benefits to joining , member organizations , member retention , yourmembership.com On this day in 1984, Wendy’s International aired a commercial featuring three elderly ladies gathered around a hamburger bun squinting at a dime-sized patty. “Where’s the Beef?”, one of them asked and the catch phrase took off honey badger style.

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What Do You Want to Know From Your Membership Peers?

Wild Apricot

Here's the first in a series of posts offering highlights of our Small Membership Insight Survey findings. This post offers an overview of what survey respondents wanted to ask their small membership peers.

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Mastering Your Craft

Thanks For Playing

This past fall, I had the opportunity to participate in a multi-day retreat with a bunch of smart people where we focused on the future of work. Talking about the future of work led us naturally into talking about the future of getting ready to work, aka our education system. One of the concepts that came up, tying both work and education together, was apprenticeship.

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Join Jeff for P.I./TMA Resources Executive Breakfast on March 6 in Alexandria, Virginia

Principled Innovation

Join Jeff De Cagna of Principled Innovation on Wednesday, March 6 for the P.I./TMA Resources Executive Breakfast for association CEOs, C-Suite executives and other association leaders. This free breakfast session will be held at the headquarters of the National School Boards Association (NSBA) in Alexandria, Virginia, and registration for this event is now open.

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The Power of Community: Why a Branded Community is a Must-Have for Every Association

Ever wonder why brands like Apple, LEGO, and Sephora are going all-in on branded communities? It’s because online community building is the secret sauce to connecting with audiences in ways that ads and emails simply can’t. But here's the best part—it’s not just for big corporations. Associations can create thriving online communities too. GrowthZone’s eBook, "The Power of Community," breaks down exactly why a branded online community can be a game-changer for your association.

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Reads of the Week: January 18, 2013

Reid All About it

Ah, Friday, and a long weekend too for many of you. Not for me – too much work to do – a good thing, so trust me, I’m not complaining. I’ll make room for enough down time to feel recharged on Monday morning, in case you care. Caring is in the air, you know, or it should be, we can make it so…. The world needs more “everyday mundane acts of caring” like the ones John Haydon shares in his post, The #1 Paradigm Shift You Need to Make in 2013.

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It’s Now a Leader’s Job to Understand Social Media

Association Leaders

Great leaders don’t need to know everything about everything. However, they do need to know something about everything. Claiming ignorance is not okay anymore for a leader. What a leader doesn’t know can hurt them and their organization. Here’s an article demonstrating what I’m talking about. It seems during a Today Show episode, there was a conversation about social media during which the TV reporters (leaders) claimed ignorance regarding social media.

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Interview your Website

YourMembership

Categories: Membership Management Tags: associations , attracting members , member community , member organizations , membership websites , website , yourmembership.com Ever entered an organization to be met by a receptionist who’s on a personal call, speaking much louder than is required, chomping on gum and looking at you like you’re an interruption?

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Getting Volunteers Off To A Good Start

Wild Apricot

Here are some ideas, tips and resources to help you get your volunteers off to a good start this year.

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Boost Sponsorship, Exhibit, and Ad Revenue

Sales often gets a bad rep. Yet, if securing sponsors, advertisers, and exhibitors is part of your role, it’s essential. But what if it didn’t have to feel time-consuming, uncomfortable, or worse—icky? Join us for the 3-part virtual Sales Accelerator Labs , where customer experience and sales expert Carrie McIntyre will show you strategies to make sales easier, more effective, and dare we say, enjoyable!

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How To Make Sure Your Marketing Sucks

Thanks For Playing

Hubspot recently posted a hilarious and very helpful SlideShare on what NOT to do with your marketing. How To Suck at Marketing from HubSpot All-in-one Marketing Software My favorites? Cold calls and unsolicited emails are, of course, THE BOMB. The "Pro Tips." "Greetings Earthling" Yay, jargon! What would you add to their list?

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Ten “next truths” of governing the 21st century association

Principled Innovation

In my last post on six serious ideas for 2013 , I discussed the concept of “strategic legitimacy,” which is about challenging association boards to do a better job of providing future-focused stewardship in a world experiencing relentless transformation. To inspire association leaders to embrace strategic legitimacy, I have identified the following ten “next truths” of governing the 21st century association.

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Reads of the Week: January 11, 2013

Reid All About it

I’m back, I’m back in the saddle again. After a relaxing vacation, I’m catching up on reading and work. Here are some of my favorite reads from the past week, or two, or three. At the Content Marketing Institute, Mark Sherbin provides tips on newsjacking : “the process of injecting your brand into the day’s news, creating a twist that grabs eyes when they’re open widest.

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Leadership Lessons from Abraham Lincoln

Association Leaders

Abraham Lincoln is best known for leading our country through what many think was its most challenging time. Lincoln was in fact, an amazing leader who inspired people when he was living and does so still today. What made him such a great leader? We have explored leadership in many of these blogs. We have discussed leadership qualities, leadership characteristics and leadership do’s and don’ts.

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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Welcome Affiniscape Customers

YourMembership

Categories: YourMembership.com News Tags: affiniscape , merger , yourmembership.com A Letter from our CEO… In December of last year, we announced our merger with Affiniscape. Today, I want to take this opportunity to welcome our Affiniscape customers to the YourMembership.com family. We’re proud to be your new partner for web-based solutions that will help you deliver more value to your members – while driving [.] ( Read more. ) The post Welcome Affiniscape Customers appeared first on Your

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Benchmark Study for Online Video Usage by Non-profits

Wild Apricot

Attention non-profits: See3Communications, YouTube and Edelman are conducting a survey about non-profit video use and they need your participation.

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Association Mavens: Content Curation and Membership Assocations

Thanks For Playing

I recently had the opportunity to sit down (well, virtually, anyway) with Bryan Kelly of Association Mavens to talk about content curation and associations. Our conversation was based on the FREE white paper I released recently, Attention Doesn't Scale. The video is about 20 minutes long, during which Bryan and I touched on the problem of information overload and how associations are making it worse for our members, content curation as a concept and possible solution, the most common types and m

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Hiring an event management partner

Aaron Wolowiec

Heidi Brumbach, CMP, CTA. This post is authored by guest blogger Heidi Brumbach, CMP, CTA. Heidi is the general manager of Technisch Creative. Email: heidi@technischcreative.com. So you’ve decided to have an event, and you’re not sure whether or not you need professional assistance. A good event management company should be an asset to your event, not a liability.

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Fierce Membership: Telling Your Fierce Members' Stories

KiKi L'Italien's Acronym Soup

Last week I was honored to present a webinar, “Fierce Membership: 7 Ways to Keep From Losing Your Most Engaged Members.”. What is "fierce membership" and how is it different than what associations have witnessed before? A "fierce member".: knows their benefits and probably wants all of them plus more. wants to be involved in volunteer efforts and will leave if not given the chance to change the organization (after all, they are already educated and active in the other free ways to engage, as wel

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Politics in the Office is Cancerous

Association Leaders

I recently read an interview with Dinesh Paliwal, the CEO of Harman International Industries, an audio equipment manufacturing company. (Think Harman/Kardon speakers) A few leadership points he made were very interesting. First, a technique he uses when hiring new employees – he takes them to dinner with their spouse and his. In a social setting he gets to see a few key things: 1.

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Weekly Wrap-Up for Associations

YourMembership

Categories: Social Media and Business Trends Tags: affiniscape , associations , jamie notter , weekly wrap-up , yourmembership.com Happy Friday and Welcome to the Weekly Wrap Up brought to you by the team at YourMembership.com! The weekly wrap-ups are a great resource to find industry provoking articles, blog posts, upcoming events, fun facts, and provide up-to-date news and tips found throughout the association and workforce space each week.

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Wild Apricot Software News January 2013

Wild Apricot

Frank, our Fresh Apricot from the product design team, shares a preview of the development of new mobile back-end capabilities we're planning for Version 5.1.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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What I'm Reading

Thanks For Playing

Big list this week. Hey, lots of people have been writing interesting stuff! Marketing Profs picked up Maddie Grant and Jamie Notter's survey on new leadership skills for the social media age (and wrote a really nice article about it). Speaking of Jamie, he just released a new white paper, in which he applies the Humanize principles to the real-world problem of performance reviews (spoiler alert: it's the first in a series that's going to do this).

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How to publish a book and why you should care

Aaron Wolowiec

As a featured association management blogger on Alltop , I was recently given the opportunity to receive and review an advance copy of a new book written by Guy Kawasaki and Shawn Welch titled, APE: Author, Publisher, Entrepreneur—How to Publish a Book. For those that don’t know, Kawasaki is the author of 11 previous books, including What the Plus! , Enchantment , and The Art of the Start.

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Mission Accomplished! (Or maybe not…)

Virtual

For any trade association that develops specifications or other technical documents, publication is a tremendous milestone. It marks the end of a journey comprised of significant contributions from many member resources around the world. While it’s always a good idea to celebrate such an achievement within an association, it is important to remember that while [.

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