Association Success
SEPTEMBER 5, 2019
When it comes to non-dues sources of revenue, not all are worth the time, energy and effort. Organization leaders need to understand the total value of the revenue source, which means more than the return on investment; it also means looking at how much mission impact is perceived to be achieved by board members, staff, and members. . So, how can you measure the revenue source’s total value?
Associations Now
SEPTEMBER 3, 2019
A few key signs may indicate that it’s time to change your membership structure. Knowing when and how to act can help slow churn and create opportunities for future growth. Read More. Find out how several associations successfully changed their membership structure in the July/August 2019 issue of Associations Now. You can think of membership restructuring like a game of poker.
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Association Adviser
SEPTEMBER 4, 2019
Your association website is powerful but can lack the humanity that best sells your association. How can you bring more head and heart to your website? The post The Anatomy of an Association Website appeared first on Association Adviser.
YourMembership
SEPTEMBER 12, 2019
How a great mobile experience boosts member engagement. According to the Community Brands Digital Evolution Study, members of professional member organizations are tied to their mobile devices: 64 percent say they would feel lost if they forgot their smartphone at home 56 percent say they feel they must check their phone whenever it rings or. The post Mobile apps: Your small-staff association’s key to effective member engagement appeared first on YourMembership.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Wild Apricot
SEPTEMBER 17, 2019
Instagram is an untapped resource for nonprofits when used correctly. Find out how to use instagram to your advantage with this ultimate guide.
Association Universe brings together the best content for association members and organizers from the widest variety of industry thought leaders.
WBT Systems
SEPTEMBER 23, 2019
Gain the Trust & Business of Students & Recent Graduates by Looking Beyond Student Membership. Read more about Gain the Trust & Business of Students & Recent Graduates by Looking Beyond Student Membership.
Association Leaders
SEPTEMBER 4, 2019
As a leading Association Management Company (AMC) we are often asked by prospective association client partners and volunteer leaders of associations, “What is the key to making an association successful?”. They, understandably, want a ‘silver bullet’ or ‘easy button’ answer – something they can easily implement to make their association successful. .
Blue Sky eLearn
SEPTEMBER 9, 2019
We talk a lot about lifelong learning. With many of our clients being professional associations, it would only make sense that lifelong learning is often a topic of conversation. Many people join associations as they can be a great place to find education and training. There are people who just need to get their continuing education credits each year, and others who just have a genuine interest in continuing to learn – regardless if they need the credits or not.
YourMembership
SEPTEMBER 6, 2019
Is Make a Difference Day on your association’s radar? It should be! It’s a day when people across the U.S. volunteer or provide some kind of service for their community or those in need. This unofficial holiday is celebrated the fourth Saturday of October (this year it’s October 26). Not sure what your association can. The post How will your association join in on Make a Difference Day?
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Ever wonder why brands like Apple, LEGO, and Sephora are going all-in on branded communities? It’s because online community building is the secret sauce to connecting with audiences in ways that ads and emails simply can’t. But here's the best part—it’s not just for big corporations. Associations can create thriving online communities too. GrowthZone’s eBook, "The Power of Community," breaks down exactly why a branded online community can be a game-changer for your association.
Wild Apricot
SEPTEMBER 9, 2019
Recruiting volunteers doesn't have to be difficult. Create your own recruitment process and engage your volunteers with tips from this amazing guide!
Higher Logic
SEPTEMBER 26, 2019
The Net Promotor Score (NPS), Customer Satisfaction (CSAT) score, and the Customer Effort Score (CES) are the current trifecta of tools for measuring the customer experience. Together, each survey type provides a valuable, unique perspective on how your customers feel about their customer experience. The Customer Effort Score is the newest of these survey tools and is gaining popularity as companies and customer experience experts uncover more of its value.
WBT Systems
SEPTEMBER 16, 2019
How Your LMS Can Improve New Member Onboarding. Read more about How Your LMS Can Improve New Member Onboarding.
Eric Lanke
SEPTEMBER 2, 2019
This past week one of my staff members retired from working for our association. She has been with the organization for just over 30 years. At the celebratory lunch we threw in her honor I asked her how many former Executive Directors of the association she had worked with. She she, somewhat matter-of-factly, that our association has had a total of five Executive Directors in its history, and that she has worked for four of them.
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Sales often gets a bad rep. Yet, if securing sponsors, advertisers, and exhibitors is part of your role, it’s essential. But what if it didn’t have to feel time-consuming, uncomfortable, or worse—icky? Join us for the 3-part virtual Sales Accelerator Labs , where customer experience and sales expert Carrie McIntyre will show you strategies to make sales easier, more effective, and dare we say, enjoyable!
AMR Management Services
SEPTEMBER 12, 2019
When is the last time you looked at – and I mean REALLY looked at – your association’s mission statement? Regardless of whether it gets prime real estate on your website, is a header for your.
YourMembership
SEPTEMBER 26, 2019
While the economy may be strong, being ready to weather an economic downturn is still smart business for small associations. Are you prepared? With the economy going strong, you might not think about preparing for an unexpected event like a recession. But now is the ideal time to take steps to protect your small association’s. The post Recession-proof your association with a member management system appeared first on YourMembership.
Wild Apricot
SEPTEMBER 16, 2019
Ever wonder what time of year nonprofits are doing what types of things? We dug through data of more than 17,000 organizations to discover what the majority are doing throughout the year.
Higher Logic
SEPTEMBER 12, 2019
Many customer success teams are short on time and understaffed. Maybe you’re even a team of one. In an ideal world, every account would get the same amount of time, but that’s not always possible. It’s imperative to prioritize your time and your customer list, especially when a customer might be at risk for churn. Fortunately, we’ve identified seven key areas where you can watch for customer churn, and the types of behavior that signify they’re at risk.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
WBT Systems
SEPTEMBER 9, 2019
Selling Education to Nonmembers, a Market Segment with Huge Potential. Read more about Selling Education to Nonmembers, a Market Segment with Huge Potential.
Eric Lanke
SEPTEMBER 9, 2019
Eight years ago, on September 5, 2011, I made my first post on this blog. I called it " Recipes for Innovation ," and in it, I talked about several things that were heavy on my mind at the time, including my then soon-to-be-ending first foray into blogging, The Hourglass Blog. Since that time, I have managed to make a post appear here every Monday morning, a post almost always focused on some aspect of my professional experiences as an association executive.
GrowthZone
SEPTEMBER 4, 2019
Our recent post, The First 3 Months of Association New-Member Onboarding covered the first three months of the onboarding process. The new-member onboarding and first-year renewal processes go beyond dropping a welcome packet into the mail. A touch plan to improve the process builds a strong foundation for engagement and for a long-term membership. Take a look at the next three months , then download the complete plan of the onboarding process. 4 Months.
YourMembership
SEPTEMBER 10, 2019
Simple yet effective tips to help you hold efficient board meetings now and into the coming year. Do you sometimes feel like you’re living in a world of meeting overload? I know I do. And it’s safe to say that your board members feel the same way. A meeting that has no direction can be unproductive and annoying – especially when the meeting is after hours.
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Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.
Wild Apricot
SEPTEMBER 5, 2019
Are your memberships affordable for millennials and generation Z newcomers? Learn how to price your memberships accordingly using our free research report.
Association Adviser
SEPTEMBER 30, 2019
Dawn Mancuso of the Association of Schools and Colleges of Optometry speaks about her love of learning and how it has helped her recognize opportunities to advance her organization, as well as the good work others are doing to support their industry and peers. The post Focused on What’s Most Important: Dawn Mancuso, Association of Schools and Colleges of Optometry appeared first on Association Adviser.
WBT Systems
SEPTEMBER 30, 2019
10 Factors to Consider When Selecting an LMS. Read more about 10 Factors to Consider When Selecting an LMS.
Smooth The Path
SEPTEMBER 24, 2019
While I worked for Crayola, I had a Crayola green, logoed canvas briefcase. Over the years of commuting and travel, it became battered and sun-bleached, and soon the logo was outdated. I held on to that bag because it was a badge of honor — a physical sign of my longevity at the company. . Long-time members consider their long-time-ness to be a badge of honor too.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Association Success
SEPTEMBER 23, 2019
Albert Einstein once said, “If I had 20 days to solve a problem, I would take 19 days to define it.” With this in mind, and realizing that problems are always different, I hope I can offer advice when taking the time to problem-solve. Listen. Gather data by listening to those around you , whether there are cultural differences, an age gap or just very different views on the problem.
YourMembership
SEPTEMBER 13, 2019
Is your association’s website doing all it can to recruit new members and deliver a great online experience? No matter how small your organization may be, it may be time for a new site design. Your association works hard to recruit, engage, and retain members. But with a small staff, it can be easy to. The post Attract and engage members with a modern website design appeared first on YourMembership.
Wild Apricot
SEPTEMBER 27, 2019
Do any of these challenges of managing volunteers resonate with you? If so, here's some practical advice to help you sort things out.
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