March, 2014

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Can Non-profits Learn From Innovative Companies?

Wild Apricot

'The March Nonprofit Blog Carnival is about non-profit disruption and innovation. So we looked at Fast Company''s Most Innovative Companies for 2014 to see if there were lessons to guide non-profit innovation.

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My Advice for Emerging Association Professionals

Reid All About it

'Here’s a post I wrote for MemberViews Monday, a collaboration of bloggers in the association world who have teamed up to share their experiences and knowledge with other association professionals. The first topic in this series hosted by MultiView blogs is Advice for the Emerging Association Professional. — I never expected to work in associations.

Review 256
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Mission Driven Volunteer Q&A

Spark Consulting

'During our February 27 Higher Logic Learning Series webinar on The Mission Driven Volunteer , there were several questions Peggy Hoffman and I didn’t have time to answer. That’s not cool! So we answered them for this blog post. What is the certification for volunteers at c3 organizations? PH: It’s the Certification in Volunteer Administration (CVA).

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Association e-learning: what you need to know

Aaron Wolowiec

'Sarah Lugo, digital marketing coordinator for Digitec Interactive. This month’s guest blog post is by Sarah Lugo, digital marketing coordinator for Digitec Interactive. Follow her on Twitter. Associations are beginning to grow their education departments by bringing member education online. Why? Selling courses and certifications online provides a new revenue source for the association while adding more value for members.

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How to Create a Community Your Members Can't Get Enough Of

Here’s Your Blueprint for Year-Round Member Engagement. Are you ready to transform your association into a thriving, 365-day community? Download GrowthZone’s ebook, How to Create a Community Your Members Can’t Get Enough Of , and learn strategies for leveling out the peaks and valleys of member engagement. This guide provides actionable strategies to create consistent networking opportunities, deliver value-packed content, and foster connections that your members won’t want to miss.

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Do You Encourage Communicating Bad News?

Association Leaders

'“I have some bad news” What’s your reaction when you hear this phrase from a co-worker? I’ll tell you mine – I get a lump in my throat, a strange feeling in my gut, my palms start to sweat, my heart beats a little faster. I probably even roll my eyes and exhale loudly sometimes. Most people don’t like to receive bad news.

More Trending

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The Web Turns 25 - How Has It Impacted Non-profits and Membership Organizations?

Wild Apricot

'The Web turns 25 today. Here''s a look back at the "technology revolution" it sparked and the impact it has had on non-profits and membership orgs.

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The New Question Associations Should be Asking Every Day

Association Subculture

'If you feel so empty So used up, so let down If you feel so angry So ripped off, so stepped on You''re not the only one Refusing to back down You''re not the only one So get up! Riot, Three Days Grace I just saw this article published in the Chronicle of Higher Education. It details a fundamental shift in the way public colleges and universities are being funded and actually posits that public funds for higher education in some states may move to zero (ZERO) in the coming years.

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Risk: The Missing Link Connecting Strategy to Implementation

Spark Consulting

'I’m excited to share the launch of the fourth whitepaper in the ongoing Spark whitepaper series, Risk: The Missing Link Connecting Strategy to Implementation. Co-authored with Jamie Notter ( JamieNotter.com ) and Leslie White , CPCU, ARM, CIC, CRM, ( Croydon Consulting ), the whitepaper tackles the question: why do senior teams have so much trouble with strategic decision-making?

Strategy 195
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New data: Volunteerism at an all-time low

Aaron Wolowiec

'As parents, I think most of us want to instill in our children the importance of giving back. Thus the reason I’m PTA president, I teach Sunday School and chaperone field trips. As a working mom, it’s sometimes hard to manage professional and personal commitments, but new federal government data suggest that we working moms volunteer the most. That said, volunteerism is on the decline, according to a new report released Feb. 25 by the Bureau of Labor Statistics.

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How To Build an Exceptional Member Experience | Weds, Dec 11th, 3PM EDT

Speaker: Jessica Bonney from VICA and Jeff Horne from Wicket

What does delivering an exceptional member experience mean in today's world? With the right insights, tools, and strategies, you can identify what truly matters to your members, drive meaningful engagement at scale, and continue to meet the ever-evolving needs of your members. Join association experts Jessica Bonney from VICA and Jeff Horne from Wicket who will share practical insights on how to build an exceptional member-driven experience by gaining a deeper understanding of your members and d

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Lessons Learned from March Madness

Association Leaders

'There are many lessons we can learn from sports – both positive and negative. Just off the top of my head I am thinking about these – how to build a great team; how to coach, not preach; the virtues of ethical behavior and more. This weekend as I was participating in the annual ritual we have come to call “March Madness”, I witnessed another lesson, one I am calling “Gracious Losing” Now this NCAA basketball tournament has become known as “March Madnes

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I know I’m smiling, so it must be time for a customer conference!

YourMembership

I just got back from speaking at CalSAE’s ELEVATE Conference in beautiful Palm Springs, CA, and I am quickly preparing to head to St. Petersburg for Xperience2014 , YourMembership.com’s first customer conference. It’s a little like my own March Madness, and I like it! These back-to-back events inspire me as I have the privilege to once again meet with the wonderful association professionals we serve, and share new ideas on how we can help them better serve their members with the technology and s

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36 Free Non-profit Webinars for April 2014

Wild Apricot

'This month, we''ve found 36 free non-profit webinars. Topics include: tips and tricks for seeking grants; non-profit CRM strategies; social media; non-profit tax law and more.

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Implementing the New Volunteer Model

Mariner

'Elizabeth Engel and I are on a bit of a road tour to advance the idea that we in the association biz can attract and enthrall the new volunteer. The question we hear often is to implement the model.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Risk, Strategy, Conflict, and Consensus

Spark Consulting

'Whitepaper release week continues! From the new Spark whitepaper, Risk: The Missing Link Connecting Strategy to Implementation , co-authored with Jamie Notter ( JamieNotter.com ) and Leslie White ( Croydon Consulting ): Strategy and risk are about choosing to do certain things and, sometimes more importantly, not to do certain things. Conversations about these choices are difficult because your organization naturally has a range of overlapping concerns and interests, typically represented by sp

Strategy 190
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Sharing our Great Ideas

Aaron Wolowiec

'The ASAE Great Ideas Conference is right around the corner. If you’ve not attended before, I highly recommend looking into it (if not this year, then next year). The event focuses on creative approaches to everyday issues in association management and is built around the sharing of – you guessed it – great ideas. Unlike other events, this conference offers a relaxed, but business-oriented environment where you can step back from your day-to-day routine and be exposed to new thinking.

Michigan 160
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“Hard to Say I’m Sorry” – And Other Leadership Anthems

Association Leaders

'Remember that song by the seemingly timeless band Chicago? The lyrics go something like, “Hold me now, it’s hard for me to say I’m sorry, I just want you to stay; after all that we’ve been through, I will make it up to you, I promise to” You can almost hear the Chicago trademark horns in the background as you read those words right?

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Hope Springs Eternal

YourMembership

It’s once again that wonderful time of year when the annual rites of spring are upon us. Major League Baseball’s Grapefruit and Cactus Leagues are in full swing, and opening day fast approaches – the National Past Time is alive and well. The beauty of each new season is that every team has the chance to wipe the slate clean and start anew, with eyes fully focused on the ultimate prize – the World Series.

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Boost Sponsorship, Exhibit, and Ad Revenue

Sales often gets a bad rep. Yet, if securing sponsors, advertisers, and exhibitors is part of your role, it’s essential. But what if it didn’t have to feel time-consuming, uncomfortable, or worse—icky? Join us for the 3-part virtual Sales Accelerator Labs , where customer experience and sales expert Carrie McIntyre will show you strategies to make sales easier, more effective, and dare we say, enjoyable!

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Are You A Twitter Newbie? 7 Resources To Help Get You Started

Wild Apricot

'If you''re a Twitter newbie, here are 7 great resources to help get you started.

Resources 257
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Missed Connections

Virtual

'I’m still pretty young (by my own standards). But I can remember the days of pink “while you were out” slips, calling in for messages from pay phones and (gasp) not having email at work. And every innovation carries with it the same promise—it will keep us more connected. In many ways, this is true. When I sit in a far away hotel room talking to my kids over Facetime (when they actually answer), it’s a remarkable display of the promise of the connected society.

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Why Does Risk Matter?

Spark Consulting

'From the new Spark whitepaper, Risk: The Missing Link Connecting Strategy to Implementation , written with Jamie Notter and Leslie White: The risk management process involves the continuous identification, assessment, prioritization, and selection of risk management techniques; implementation; and monitoring of outcomes. But what if the board and senior team members don’t all agree on what the risk is, how likely it is, or what impact it might have?

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Numbers and trends and data…oh my

Aaron Wolowiec

'In this day and age, we’re inundated with data. And some of us thrive on it. Especially event planners. Data are key to improving your events, to giving your customers and potential clients what they crave. But how do you know which data are important? It’s something called event intelligence, the subject of a new(ish) Professional Convention Management Association whitepaper by Eric Olson, CEO and president of Zerista, and Staci Clark, global marketing strategy manager for Cisco Systems.

System 157
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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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The Two Pizza Rule

Jamie Notter

'Both Amazon.com and Intuit have both declared publicly that their work teams should be no larger than a group that can be adequately fed with two pizzas. They do this to stay fast and nimble. I think the co-founder of Kayak was saying the same thing when he said “ No innovation happens with 10 people in the room ” (hat tip, Eric Lanke ).

Software 143
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Look Beyond the Renewal: The Best Sources of Non-Dues Revenue

YourMembership

This article originally appeared in the January/February edition of ASAE’s “Associations Now – Great Ideas from Industry Partners.” Dues-based associations, regardless of industry or size, need to identify ways to stay relevant and competitive in an environment where members and prospects want proof of value before they hand over their money to pay for membership.

Revenue 150
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From the Olympics to the Oscars - Non-profit Newsjacking Gold

Wild Apricot

'Here are some great examples of how bloggers have "newsjacked" the Sochi Olympics and the Oscars and tips on how non-profits can use this tactic.

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5 future trends – from the MemberWise ‘Harnessing the Web’ report

Optimist Consulting

'The latest MemberWise network report has just been launched. ‘Harnessing the Web to Drive Membership Value and Growth’ is now in its second year. It takes into account the responses of over 400 membership-sector professionals. It was a really informative read; I encourage you to download a copy. I have pulled out five things that I think are signals of trends for the sector: ‘ Digital-only’ memberships will increas e – whilst only 12% of respondents currently offer digital-only membership, 35%

Report 141
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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Marketing on a Shoestring Budget: Bonus Tips!

Spark Consulting

'I’m presenting at Cal SAE’s ELEVATE Conference today, on the topic of membership marketing on a shoestring budget. During the presentation, I shared five tips. Below are the bonus tips I promised everyone in the session: Membership recruiting is an eternal program, not s series of intermittent campaigns. Have a plan! The same holds true for retention.

Tips 183
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Advice for New Lawyers

Association Navigator

'I’m speaking again this week to University of Alabama law students about career opportunities for lawyers working in government relations. It’s not an easy time for new lawyers to get started, so I’ve been thinking about what I can say to help them in their searches. University of Alabama Law School – Tuscaloosa. Last year my presentation to these students focused on the association world, explaining what we do at Verto Solutions and Verto Legal Solutions.

Alabama 132
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Book Review: Joy, Inc.

Jamie Notter

'Joy, Inc.: How We Built A Workplace People Love. by Richard Sheridan. Portfolio/Penguin, 2013. This book is by Richard Sheridan, who is the CEO of Menlo Innovations , a software company in Ann Arbor, Michigan. They’ve been covered by Inc. , NPR and others, partly for their radical ideas of (a) having all their software programmers work together in one big room (no offices, not even cubes), and (b) actually having two programmers per one computer.

Review 131