Onboarding for Retention: How to Engage New Members for the Long-Term
Higher Logic
MAY 23, 2019
Onboarding new members is a critical step for associations, and often one that is missed or under-emphasized. That first year of membership has a big influence on whether that member will renew with you. If you’re onboarding with the goal of retention (and you should be), it’s all about connecting your members and continuing to engage them at strategic touchpoints.
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