Sat.Jun 23, 2018 - Fri.Jun 29, 2018

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Why Association Boards Must Step Back from Strategy: Part II

Association Adviser

This is Part II of a two-part series on this topic. In this column, we will examine what boards can do to enrich the work of strategy through a commitment to stewardship and the consistent practice of foresight, and help accelerate the long-term progress of their organizations and stakeholders toward the future. You can find Part I here. In Part I of this series, I suggested that by entrusting strategy to a more diverse group of contributors who bring different and more generative ways of thinki

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What Association CEO’s Need to Do About Membership

Smooth The Path

Membership is the job of every staff person in the association Membership Directors often say, and they are right. Membership is one of those across the association responsibilities. Everything impacts membership and membership impacts everything. This might surprise you but, there’s one person who has even more influence on membership than even the Director or VP of Membership, and that is the association’s CEO.

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Responsive Associations Boost Early Member Engagement

Smooth The Path

Each time we reach out to an organization that is new to us we wonder what kind of organization it is. When we leave that first voice mail, write that first email, or fill in their ‘contact us’ form, we wonder if they will respond. Hundreds of interactions have shown us that many organizations do not respond. Non-response is very odd, isn’t it?

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On the roadmap again with YourMembership

YourMembership

With the recent completion of the YourMembership (YM) association management software (AMS) migration to the Amazon Web Services (AWS) environment, we’re back to a normal YM software development and release rhythm. So, we’re excited to share some updates and new features we will introduce during the next several months. Here we go. Going to GDPR. The post On the roadmap again with YourMembership appeared first on YourMembership.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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What Do Vanity Metrics Have to Do with Marketing Automation Goals?

Higher Logic

Higher Logic recently released our 2018 State of Marketing Automation: Association Benchmark Report. When I got a chance to pore over the results, I saw a lot of fascinating responses from the survey portion of the report. We asked about all sorts of things, like how they used marketing automation and what their goals and successes were. We also asked about any challenges they were facing.

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Tips on Attracting Millennials to Your Professional Association

Blue Sky eLearn

Millennials are the most abundant generation in today’s workforce yet represent the smallest percentage in most professional associations. As I was conducting my research as to why this was the case, I noticed several glaring statistics that should be taken into account when developing and executing a membership development program. Social Responsibility : 80% of millennials will more likely use products/services from a company that supports a cause they care about, but 75% of millennials will d

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And the Winner is … Your Organization

Virtual

The Oscars. The Nobel Prize. The Palme d’Or. The Man Booker Prize. The Pulitzer Prize. The world is captivated by the bestowing of awards for achievement. Whether we’re motivated by the appreciation of excellence or the wagers and debates these events often generate, we do pay attention to awards, as the 32.9 million people who. View Article. The post And the Winner is … Your Organization appeared first on Professional Association Management Company | Virtual Inc.

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Will Microsoft’s Xbox Customer Support Program Built on Volunteer Power Work?

Higher Logic

Can you have a successful customer support community built solely on volunteering? That’s the hypothesis Microsoft seems to be testing with its recent decisions for Xbox customer support. Xbox Ambassadors are Xbox users who volunteer to help other users with their gaming issues. A news source recently reported that Microsoft has laid off twelve of its contracted Xbox customer support staff and is replacing them with these volunteers, supposedly in a cost-cutting measure.

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Step Four: Discussing the Strategic Implications, Part 5

Eric Lanke

Three weeks ago, in Step Four: Discussing the Strategic Implications, Part 4 , I continued a description of a Scenario Planning exercise my Board chair and I decided to conduct at our two most recently completed Board meetings. I ended the previous post with a comment that, after making two adjustments to the scripted Scenario Planning process we were using, I would discuss how we decided to frame our discussion of strategic implications at what is now our most recently completed Board meeting.

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The Power of Community: Why a Branded Community is a Must-Have for Every Association

Ever wonder why brands like Apple, LEGO, and Sephora are going all-in on branded communities? It’s because online community building is the secret sauce to connecting with audiences in ways that ads and emails simply can’t. But here's the best part—it’s not just for big corporations. Associations can create thriving online communities too. GrowthZone’s eBook, "The Power of Community," breaks down exactly why a branded online community can be a game-changer for your association.

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Association Content: Recycling Isn’t Just for Saving the Planet

Association Adviser

“Reduce, reuse, recycle” doesn’t just apply to saving the planet. Associations can also employ a similar concept when it comes to their content. At RIMS (the Risk and Insurance Management Society), we know that more than 60 percent of our members join for access to information and to increase their risk management knowledge. Therefore, we put forth a significant effort to produce cutting-edge content and research for them.

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Our Growth is Your Growth: How Employee Development Ensures Client Success

Virtual

Here at Virtual, our mission is to achieve long-term success by ensuring that every client we serve achieves or exceeds its strategic objectives. This can be boiled down to two words: clients first. Every move we make as a company is driven by our purpose to help clients succeed and thrive. Our team is an. View Article. The post Our Growth is Your Growth: How Employee Development Ensures Client Success appeared first on Professional Association Management Company | Virtual Inc.

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Building the Best Team: Curation not Creation.

Association Success

A good team is more than the sum of its parts. “Choose your best team, not your best individuals”. - Mark de Rond, Forbes. Assembling a volunteer team is, I believe, about more than the sum of its individual parts. A strong and successful team should be curated rather than created – and this means thinking carefully about each member as a specific piece of the puzzle, picking the best person for a particular job rather than hunting for especially engaged volunteers more generally.

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Belief Systems as Bridge-Builders, Not Barriers

Idea Architects

Our life experiences inform and coalesce into the belief systems that guide our choices. Choices abo u t organizational strategy, policy, and prod u cts or services are born o u t of beliefs that infl u ence their creation. This is one of the reasons that tea m s with diverse perspectives often m ake better decisions—they have a greater range of belief syste m s infl u encing their deliberations and decisions abo u t what is possible, doable, or desirable.

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Boost Sponsorship, Exhibit, and Ad Revenue

Sales often gets a bad rep. Yet, if securing sponsors, advertisers, and exhibitors is part of your role, it’s essential. But what if it didn’t have to feel time-consuming, uncomfortable, or worse—icky? Join us for the 3-part virtual Sales Accelerator Labs , where customer experience and sales expert Carrie McIntyre will show you strategies to make sales easier, more effective, and dare we say, enjoyable!

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Hear That Sound? It’s the American Speech-Language-Hearing Association Engaging Members from Day One

Association Adviser

Since becoming Director, Membership for the American Speech-Language-Hearing Association (ASHA) in 2013, Mike Skiados, CAE has enjoyed a 98 percent member retention rate. ASHA is the national professional, scientific and credentialing association for more than 198,000 audiologists, speech-language pathologists, and speech, language and hearing scientists.

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4 Reasons to Meet With Us at ASAE Tech

Membersuite

Are you attending the 2018 ASAE Annual Meeting & Exposition in Chicago, IL? Here are 4 reasons to meet with MemberSuite at booth #338. See you in August.

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Our Members’ Automatic-Minds Do Not Want to be Engaged

Association Success

The mind always veers towards its automatic side - so we need to target it! Our brains are on auto-pilot much of the time. Have you ever climbed into your car and got lost so deep in thought that you were surprised when you turned into your destination? Car-driving auto-pilot happens because our brains rely on habits to cut down the cognitive load. When you get on a bike, you peddle, you do not have to think about balancing, steering, and staying upright.

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Refactor Your Conference Archaic Planning Routines

Velvet Chainsaw

Conference organizers and their planning teams should understand, identify and quash organizational debt. Once they pinpoint and distinguish it, they need to refactor it. “Refactor it?” you say. “What does refactor mean?”. Refactor is a technology concept that meeting professionals can use as a metaphor. Software programmers refactor their code once they develop a better understanding of how and why the program works.

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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How Nonprofits Practice Continuous Improvement

Beth Kanter

I’m just back from spending a week in Bangkok, Thailand at the IFC-ASIA: Ecosystems for Good. I co-lead a workshop on digital transformation, co-facilitated a master class on digital fundraising campaigns, co-hosted a learning breakfast for scholarship participants, co-designed a Big Room session on Technology for Good, and in between attended some amazing sessions.

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Fundraising: An Attitude of Gratitude

SOS Association

By Sheri Baker. Bookkeeper. We are always looking for ways to increase our fundraising. Recruiting new donors is a prime focus, but there are ways that we can seriously impact the amount and frequency of donations from existing donors as well. There is an interrelationship between the number of times you contact or “touch” a donor or prospect and the amount of the gift(s) they give.

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Trends in Education-to-Employment: Part II

Association Success

Associations have the power to overhaul the education system as we know it. In Part I of this series, I explore the wicked problem facing the education system in the United States. Part II considers what our associations can do to rise to this challenge. The value of associations. There is no greater value that associations can provide than helping people get a job, keep a job, and get a better job.

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Hone Your Radar To Seize These Conference Innovation Invitations

Velvet Chainsaw

Innovation may be a tired word. There is no doubt that innovation has become an overused and confusing buzzword. It is riddled with an excessive number of meanings from authors, dictionaries, experts and our personal experience. Ask ten people to define innovation and you’re probably going to get a dozen or more responses. Innovation is change that creates a new dimension of performance said management guru Peter Drucker.

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Unlock the Future of Learning Growth and Retention at Cognition24!

The annual Cognition virtual conference is back on October 16, and this year it’s FREE! You’ll enjoy: Inspiring Keynotes from top learning industry leaders, providing fresh perspectives to help you outperform the competition. Hands-on, Skill-Building Sessions to elevate your growth, retention, and product adoption strategies. Exclusive First Look at the latest innovations from Thought Industries, empowering you with tools to grow faster.

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Trainer’s Notebook: The Digital Nonprofit: A Participatory Workshop

Beth Kanter

Last week at the IFC-Asia , I co-designed and facilitated a 90 minute workshop with Marco Kuntze titled “ The Digital NGO: The Journey from Paper to Screen.” Jo Wolfe, Aseem Thakur, Gillian Tan, Cherisse Beh, Katie Bengaard, and Toral Cowieson joined our session as small group facilitators. Just A Little Content To Get Started . There are different ways to design a participatory workshop.

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Fundraising: An Attitude of Gratitude

SOS Association

By Sheri Baker. Bookkeeper. We are always looking for ways to increase our fundraising. Recruiting new donors is a prime focus, but there are ways that we can seriously impact the amount and frequency of donations from existing donors as well. There is an interrelationship between the number of times you contact or “touch” a donor or prospect and the amount of the gift(s) they give.

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48 Free Nonprofit Webinars for July 2018

Wild Apricot

Here are 48 free nonprofit webinars for July 2018.

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The Conference Debt You Cannot Afford

Velvet Chainsaw

There is one debt every conference organizer must face and vanquish. It can cripple a conference. It doesn’t show up on your profit and loss statement. What is this debt? Organizational debt—the interest your conference pays when its structures, policies, procedures, practices, committees and leadership roles stay fixed and accumulate even as the world around it changes.* Anyone striving to build a 21st century sustainable conference needs to understand organizational debt, how it impacts their

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Unlock the Secrets to Building Community

Unlock the secrets to building strong communities and sustaining growth with GrowthZone’s “5 Pillars of Community” ebook. In today's digital era, fostering a sense of belonging is more important than ever. GrowthZone’s informative ebook will help you transform your association’s community and discover new opportunities for growth. Explore the importance of personal and virtual communities, the ACHIEVE Model for success, and the key pillars including Direction, Shared Responsibility, Personal Val

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Turn Your Stress Into Meaning: A Few Tips

Beth Kanter

Drawing by Rob Cottingham. I’m hearing from many nonprofit folks that they are feeling the exhaustion from a perpetual cycle of outrage. Many felt stressed and exhausted back in Nov. 2016, and have been fighting for important causes for 18 months now. The environment nonprofits find themselves operating in is going to last for awhile. Nonprofits have carefully think about how best to channel their energy while working and living in the midst of an outrage storm that can drain our energy

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Association Brain Food Weekly: 6.29.18

Reid All About it

The weekly list of free educational events and resources for the association community… Langwater Pond, North Easton MA. I just got back last night from visiting my family in Massachusetts so I haven’t had a chance to put together my usual list of free webinars and educational events. When I last looked, nothing was scheduled for next week, probably because of the July 4th holiday.

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How to Create a Really Good LMS RFP

WBT Systems

You finally got the budget to purchase a learning management system (LMS). What’s your next step? Ask around for request for proposal (RFP) samples and send one of them to a dozen LMS vendors? You know the answer already if you read last week’s post : an LMS RFP is not the first step of the selection process, it’s the result of the first step. The first step is gathering and prioritizing your requirements for a new LMS.

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