Higher Logic

FEBRUARY 10, 2020

When our organizations are guided by end-user feedback, we’re more effective, we create more satisfied members and customers, and ideally, we increase our revenue. Picture sending your customers and members to your “Ideas Portal” within your community, where they can share their suggestions. Interested in learning more?

Tools 177

Tools Review Products Member Experience 177

EventMobi: Association Events

SEPTEMBER 13, 2023

Excitement, pride, gratitude—all of these emotions can stem from a positive member experience! So how do you improve your member experience? Member experience describes how people view, feel about, and engage with your organization’s brand. But first… Why Does Member Experience Matter?

Member Experience 130

Member Experience Tips How To Software 130

MemberClicks

NOVEMBER 15, 2024

When it comes to member experience, your association is similar. What your members feel, think, and gain from your association can affect their involvement. If their experience is positive, that strong relationship can support your membership renewals and even lead to people championing your organization.

Member Experience 94

Member Experience How To Membership Management Survey 94

Higher Logic

APRIL 14, 2020

But the increase in engagement isn’t the only sign we’re seeing that communities are a key communication tool for associations, their members, and their industries. Multiple associations have made the decision to move their communities from members-only to open to any industry professional.

Library 318

Library Austin eBook Learning Management System 318

Reid All About it

DECEMBER 6, 2024

Enjoy these recognizable examples of technology or optimization causing us to be worse off than we were before. Come with a curious mind, participate in a live Q&A, and leave with real-life examples and tips you can modify to tackle your most challenging recruitment dilemmas. Snacks Are we too impatient to be intelligent?

Content 213

Content Strategy Revenue Education 213

Sequence Consulting

MARCH 21, 2025

While the reasons for this optimism vary, theres no doubt that now is a promising time for associations to try experimental strategies, test out innovative tools, and explore new opportunities. However, depending on your associations specific goals, ChatGPT is only one of many AI tools you may need. Improve accessibility.

Software 72

Software Tools Content Survey 72

Nimble AMS

FEBRUARY 3, 2022

From managing members to organizing events, there’s no shortage of work to do. The right software and tools can help you clear that plate and find a wide range of benefits for your association. These tools can help you minimize busywork, grow your membership with intelligent tech, straighten up your finances and much more.

Tools 135

Tools Software System Resources 135

Higher Logic

MAY 13, 2020

With tools like online community and marketing automation , you recreate the best parts of your association online. The great ideas and valuable connections members build with each other at your annual conference can happen all the time. Here’s just one example: Using community data to create relevant programming.

Tools 296

Tools Communications Email Marketing Recruiting 296

Nimble AMS

JANUARY 31, 2020

It’s time to deliver the experience members have come to expect. Your association might want to provide a personalized member experience, but are you actually doing it? Chances are that your association wants to provide a personalized member experience. Collect and use member data. Take the next step.

Member Experience 78

Member Experience System Content Tips 78

Higher Logic

DECEMBER 19, 2018

You might find that you need a new tech tool or a bigger investment in marketing to deliver a more personalized member experience. Or, i f you’re hearing members ask for more relevant content, maybe you need to invest in a marketing automation tool that you can use to personalize and target the communications the y receive.

Marketing 289

Marketing Tools Survey Cost 289

Higher Logic

AUGUST 2, 2018

Have you ever had this experience? An abandoned cart campaign is a perfect example of how marketing automation can be used to create a great user experience. This is key to providing an excellent member experience. How marketing automation uses data to create a great member experience.

Marketing 184

Marketing Member Experience Software Email Marketing 184

Higher Logic

MAY 23, 2019

Many membership departments are shifting their focus to member loyalty and retention, starting with onboarding. They’re building automated processes with new tools to: Cut out clunky processes + reduce extra effort during onboarding. Draw new members into conversations with seasoned members in their online community.

How To 226

How To Process Tips Resources 226

Reid All About it

MAY 3, 2019

Tech Tools to Make You Immediately More Productive. Hear about 20+ helpful freemium, low-cost, and game-changing solutions out there to make your job easier—tools that can automate your workday and make connecting online easier. These tools are powerful ways to share the difference you’re making in the world. Tue 5/7 at 1 p.m.

Tucson 262

Tucson Phoenix Products Member Engagement 262

Reid All About it

NOVEMBER 1, 2024

They save time and when done well, can truly enhance the member experience. We’ll walk through programming text-based and video-based chatbots using tools like Zapier, Soul Machines, Tidio, and more. 1 CAE credit. . – Not-So-Everyday AI: All About Chatbots Chatbots are all the rage – and for good reason.

Revenue 258

Revenue Education Arlington Committee 258

Sequence Consulting

NOVEMBER 26, 2024

For example, perhaps you want to grow your membership by 50% in the next two years and maintain retention at 75% or more. Existing or expected technology integrations that improve staff efficiency, member experiences, etc. ● Eliminate any tools or subscriptions you aren’t using to save money.

Strategy 72

Strategy How To Guidelines Software 72

Sequence Consulting

DECEMBER 15, 2024

For example, perhaps you want to grow your membership by 50% in the next two years and maintain retention at 75% or more. Existing or expected technology integrations that improve staff efficiency, member experiences, etc. Scalable, ensuring it doesnt have restrictive caps on the number of members or staff accounts you can have.

Strategy 72

Strategy How To Guidelines Software 72

Higher Logic

OCTOBER 25, 2018

However, if improving the member experience is what’s behind your perceived need to update your AMS, you’re focusing your efforts in the wrong place – updating your database isn’t going to accomplish this. Rather, you should look to adopting the best member experience product to achieve your specific objective.

Tools 176

Tools Member Experience Software Marketing 176

Higher Logic

OCTOBER 8, 2018

There is no one-size-fits-all package of tools on the road to success. When that time comes, The Community Module Guide will map you in the direction of the right tools to support your goals. When that time comes, The Community Module Guide will map you in the direction of the right tools to support your goals. From there….

eBook 109

eBook Directory How To Member Experience 109

Higher Logic

AUGUST 10, 2017

It’s normal, which makes it an unconscious expectation for your members. How to Personalize the Online Member Experience. You’re probably not going to greet members with a city-specific weather forecast, but you can use online activity data and transactional information to customize their experiences.

Social Media 196

Social Media Video Member Experience Content 196

.orgSource

OCTOBER 29, 2024

Personalized Member Engagement AI enables associations to create personalized member experiences that can dramatically improve satisfaction and retention. By analyzing member data—such as past interactions, preferences, and behaviors—AI tools can offer tailored recommendations, content, and services to individual members.

Tools 88

Tools Member Engagement Strategy Innovation 88

Nimble AMS

DECEMBER 14, 2020

A recent study on member engagement by Community Brands shows that members place increasing value on having ways to connect and learn year-round. Providing an online community is an ideal way to deliver a great member experience and keep members involved every day.

Member Experience 78

Member Experience Member Engagement Content Resources 78

.orgSource

FEBRUARY 25, 2025

Its an example of what happens when a brand fails to innovateit gets stuck in the past, servicing a shrinking audience. Associations Face Similar Risks Just like AOL, associations are at risk of becoming obsolete if they dont keep up with digital transformation and shifting member expectations.

Innovation 88

Innovation Case Study System Technology 88

Reid All About it

APRIL 26, 2024

The Future of (C)TV is Now In the past year, premium CTV platforms have seen a staggering number of new developments and tools that evolved the channel into the performance marketing powerhouse it always promised to be—while still making it easier than ever for brands of all sizes to get in on the action. . 1 CMP credit. More info/register.

Survey 275

Survey Content Education Strategy 275

Freestone

OCTOBER 29, 2024

Integration Providing professional development for your members doesn’t stop at online learning courses. Be sure to choose online learning software that integrates with other systems, including association management software (AMS), e-commerce, and career center solutions so you can create a more unified learner experience.

Software 75

Software Learning Management System LMS Certificate 75

Higher Logic

FEBRUARY 24, 2020

MTI chose community as a tool for digital transformation, and has achieved the following successes with less than 4 full-time staff members: 50% decrease in transactional requests due to community. 97% member retention rate. 97% member retention rate. That’s where the value of communities came in. How do they do it?

Revenue 207

Revenue Member Experience Tools Learning Management System 207

Higher Logic

MAY 30, 2018

For example, I could set up a rule that says, “ If Susie didn’t attend the webinar she registered for, then I will program an email to go to her with the recording.”. AI is a tool that can enhance marketing automation’s ability to do that. Incredible’s behavior. The marketer creates the rules controlling the automation.

Marketing 114

Marketing eBook System Content 114

Association Analytics

JUNE 21, 2023

When you don’t know what’s going on with your members, what is important to them, what events they attend or products they buy or where they’re located, you’re losing out on key opportunities to connect and ultimately make your members’ experience a great one. Start with what tools, data, resources, and time you have now.

Report 319

Report Team Course Member Experience 319

Blue Sky eLearn

DECEMBER 6, 2019

There’s no need for your staff to spend time manually performing functions that can be easily be automated with a comprehensive association management software (AMS) solution or with certain association management tools. Give your members the power to take control of their association experience with this interactive online member directory.

Member Engagement 232

Member Engagement Directory Tips LMS 232

Higher Logic

JANUARY 4, 2018

What Functionality Do You Need in This Tool? Make a list of essential functionality that other tools will not provide. If your community already does a great job engaging members , do you really need that functionality in your new AMS? Keep that in mind when choosing tools for a large or less tech-savvy team.

Technology 288

Technology Software Newsletter Tools 288

Sequence Consulting

MARCH 21, 2025

Recognizing and Rewarding Members Recognition strengthens loyalty by making individuals feel like valued members of your associations community. For example: Award ceremonies highlight leadership , volunteer efforts, and industry accomplishments, inspiring others to stay engaged.

Certificate 72

Certificate Education Member Engagement Resources 72

Higher Logic

MAY 9, 2017

They can deliver valuable training for both new and experienced professionals through easy-to-access and effective online tools. Unfortunately, not every LMS has the tools associations need to provide the professional development that many industries are missing. Course Creation Tools. Choosing the Best LMS Software.

Learning Management System 220

Learning Management System System LMS Software 220

Higher Logic

SEPTEMBER 26, 2017

Association Management Software (AMS) is the go-to software tool for membership management and is incredibly valuable. But for those focusing on member experience, engagement, and growth, it isn’t the best option. Associations that are tied to government bodies, such as state treasurer associations, are good examples.

Software 136

Software Learning Management System Member Experience Class 136

Nimble AMS

OCTOBER 9, 2024

In this exciting Nimble AMS presentation, Ryan Stark, Senior Business Analyst, and Jeff Golembiewski, VP of Business Solutions & Partnerships, discussed the importance of empowering association member engagement with proven strategies and technology. The same goes for a member who is actively volunteering at your association.

Las Vegas 132

Las Vegas Member Engagement Tools Member Experience 132

Blue Sky eLearn

OCTOBER 19, 2020

As the global pandemic continues to keep many indoors and away from large in-person events, your regular member meetings and large conferences must either be postponed or pivoted to the online space. The right tools and strategies can increase overall member satisfaction and encourage them to renew. .

Association Management 250

Association Management Committee Member Engagement Software 250

Higher Logic

OCTOBER 18, 2017

For example, one of your association chapters may be much more active than others, generating more volunteers and making more progress toward your goals than the others. Other association software may also allow you to segment larger data sets based on your groups using specific filtering or reporting tools.

Report 205

Report Committee Software Association Software 205

Higher Logic

JULY 12, 2018

This tool creates follow-up opportunities that have never been possible before. If you’re not using this tool, you’re missing out on an incredibly powerful data input that could help you act more intelligently, as you learn your audiences’ preferences. Scoring Tools. Retargeting. Social media integration.

Marketing 205

Marketing Social Media Survey Tools 205

Reid All About it

JULY 5, 2024

When done right, it’s a powerful tool that drives both business and learning outcomes.” Through strategies, AI, real-world examples, interactive discussions, and actionable takeaways, you’ll develop the skills to survive disruption and thrive in the digital age. Do You Trust Your Member Data? Microlearning. 1 CAE credit.

Strategy 270

Strategy Education Content Tips 270