Use a Chatbot to Answer Members’ FAQs
Associations Now
SEPTEMBER 11, 2018
“Those queries were in addition to the already high volume of calls and emails our global member service was receiving,” says Chrissy Jones, AICPA’s lead manager of communications and member engagement. “We Imagine you had a bot to support member services. To do this, AICPA powered up a chatbot. How would you use it?
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