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Memberexperience is the combination of all the interactions your members have with your organizationfrom the onboarding process to the way members access their benefits. Understandably, this impacts how members feel about your association. Why Create a Holistic MemberExperience?
This hypothetical scenario illustrates an important truth for all associations operating in the modern age: Your website is a critical tool that must meet your current and potential members expectations in order to keep your community healthy and experience long-term organizational success. Annual reports and impact information.
When you become a Nimble AMS customer, you also gain access to three seasonal product releases from Salesforce to drive staff efficiency and a superior memberexperience. The Summer 24 release streamlined crucial processes, saving both your staff and members’ time. 2024 was a great year for Nimble AMS.
Is improving the memberexperience one of your most vital organizational priorities? According to the latest Community Brands Association Trends Research , 53% of association professionals report that enhancing the memberexperience is their most important business objective. If so, you’re not alone.
Do y our members value in – person events ? If so, g ive them something to talk about when you improve the memberexperience by adopting innovative technology ! Associations Now reports that young professionals value in-person events. Here’s how to get started. Online community platform.
Your associ ation should consider adopting AI because it can help you exceed member expectations and boost recruitment and retention efforts. Keep reading to learn more ways AI can help your association provide an excellent memberexperience and offer c ompetitive member benefits. . Improve member services.
Excitement, pride, gratitude—all of these emotions can stem from a positive memberexperience! So how do you improve your memberexperience? Memberexperience describes how people view, feel about, and engage with your organization’s brand. But first… Why Does MemberExperience Matter?
The association staff on the project team care about these functions and features, but most of their co-workers only care about one thing: reports. Reports provide the information you and your colleagues need to better understand your members, customers, and prospects. Come up with a process to collect the data you need.
How associations can innovate a nd improve the memberexperience To become an innovative association , you’ll want to address and solve problems at your organization as they arise. With automation, staff can streamline manual processes and save time to dedicate to higher-value work, like member services. E-commerce.
Their guide covers the RFP planning process, necessary components of an RFP, factors to keep in mind when selecting an AMS partner, and advice from some of the most experienced AMS selection consultants in the association community. Do you find that your Board forgets information, even after youve given thorough reports? CAE credit.
Association Societies Alliance (the association for state SAE executives) surveyed 305 members of seven state SAEs in November 2024 about their associations use of AI. Per the report, most associations are in the discovery or planning phase of AI adoption. Gen Z and events. 1 CAE credit. More info/register. 1 CMP credit.
When it comes to memberexperience, your association is similar. What your members feel, think, and gain from your association can affect their involvement. If their experience is positive, that strong relationship can support your membership renewals and even lead to people championing your organization.
Here’s what else we know : You can reach and retain younger members by exceeding their expectations with a customized memberexperience that meets them where they are in their careers, and positions you to grow together. Make it simple for your members to connect (on their terms) while providing a cohesive memberexperience.
How association members use AI During their workdays, members are using AI at least a few times each month, with 48% reporting they use AI at least weekly. Boomers 68% of Millennial members agree that using technology makes them concerned about privacy and data security. Read our free guide today.
Older models tended to be AMS-centric, leading to siloed data, static reports, and that trapped feeling. 9: Your Data Is Not Readily Available Challenge : You need to put a report together by the end of the week, but the person who has access to the data you need is out on vacation for the week. Sound familiar?
According to the Community Brands 2022 Association Trends Study , member priorities have shifted to tangible, personal benefits. 47% of membersreport joining an association for certifications or credentials and 45% say they chose an organization for job opportunities. . Build interest with non-members. Use your data.
In today’s world, there are plenty of tech options, processes, and formulas to implement and manage data. Tech & Infrastructure Ask all of your departments about the platforms and processes they currently use to collect data and whether or not the current infrastructure is set up to meet their needs.
Your association might want to provide a personalized memberexperience, but are you actually doing it? Chances are that your association wants to provide a personalized memberexperience. Here are four ways to start providing a more personalized memberexperience: 1.Collect Collect and use member data.
I use data from MGIs survey report more than any other research in our space. 5 Strategies For Driving Member Engagement in 2025 Many associations are challenged with engaging members on a consistent and ongoing basis. Seuss Association survey. MGIs 2025 Membership Marketing Benchmarking Survey is closing next Friday.
In an era where technology can make or break an organization’s ability to engage with members and optimize operations, this gap presents a significant risk. Associations that embrace digital transformation can streamline processes, enhance member engagement, and unlock new opportunities for growth.
Lowell Aplebaum and his team at Vista Cova published an excellent report on strategies and practices to prepare your board for effective governance. You’re more likely to attract and keep members with either a combination or tiered membership structure. Do You Trust Your Member Data? Board development. Workplace challenges.
Member workplace challenges. This member research report from Halmyre Strategies describes the challenges faced by various professions as a new generation enters the workforce , including burnout, work-life balance, client demands, value of credentials, diversity, and changing workforce roles. . 1 CAE credit. Thu 11/7 at 1 p.m.
The first blog post in the series featured competition entries sharing how using the GrowthZone solution increases member engagement. The following highlights responses relating to streamlined processes from using GrowthZone. “We have streamlined processes and increased staff connection. Learn more.
Associations can leverage CRM software to enhance customer or member relationships. Organizations that choose a CRM invest for the following functionalities: Lead management Contact management Reports and analytics Process automation Artificial intelligence What is association management software ( AMS ) ?
When you abandoned the purchasing process, you prompted a marketing automation rule they had created that said, “If a customer puts an item in the cart and a certain amount of time passes without the transaction being completed, then send them this email reminding them to buy,” further prompting the system to send you an email.
Medical associations choose Nimble AMS for intuitive member management solutions, professional development features, modern e-commerce options, advanced accounting and financial reporting, and exclusive Nimble AMS tools. Efficiently track and organize complex membership structures and boost member engagement. Accounting.
Memberexperience. For their 2024 State of Associations MemberExperience (MX) report , Forj surveyed over 1000 association members about membership expectations and experiences. How Well Do You Know Your Members? Challenge your understanding of your association’s members.
Let’s take a look at how your association can use your AMS to engage and provide for your members with these five strategies: Create comprehensive member profiles. Learn more using reporting features. Your association won’t be able to contact each one of your members individually when their dues are coming up or late.
The Community Roundtable annually releases the The State of Community Management Report, and it’s chock-full of timely online community stats to help inform your strategies in the year ahead. We’ve pulled out 39 of our favorite stats from the report (but don’t worry, there’s more stats and info to be had in the full report !).
Personalized Member Engagement AI enables associations to create personalized memberexperiences that can dramatically improve satisfaction and retention. By analyzing member data—such as past interactions, preferences, and behaviors—AI tools can offer tailored recommendations, content, and services to individual members.
Build flexibility into your strategic planning process so that your association can adapt to new trends or challenges with ease. Key Actions : Invest in Tools that Streamline Processes : Look for technologies that reduce manual tasks and improve efficiency. This technology enhances memberexperiences and increases engagement.
Successful associations prioritize improving the memberexperience. The Community Brands 2022 Association Trends Study reports that 90% of association professionals seek to enhance engagement opportunities for their members. How do you begin this crucial process? Keep reading for six helpful tips.
WBT Systems read through four recent research reports to discover what association execs and members are saying about the pandemic’s impact on associations, the future outlook, and their take of innovation—I especially liked those findings from Mary Byers. 5 ways to Enhance the Modern MemberExperience. Intriguing.
The Salesforce Summer ‘24 product release promises to offer increased efficiency and streamlined processes for your association. MFA is a helpful tool in protecting your association against cyberattacks and safeguarding your member data. Protecting your members’ data helps you provide a better memberexperience.
Stand apart from the competition by serving your members faster and delivering insights with an AI-powered analytics solution that enhances standard reporting. Experience Cloud Community Hub improvements Ready to enhance the memberexperience in Nimble AMS member portal?
Our buyer's guide will help you simplify the learning management software buying process. Download now What to look for in an online learning software platform The latest Association Trends Study found that 51% of members prioritize certifications or credentials and 50% value training opportunities at their professional organization.
S ome of America’s leading businesses like New York Life, Bank of America, Voya , Philips, Target, and CVS are leveraging Person Accounts to revolutionize reporting. Person Accounts are also designed to work for associations , support a complex membership structure , and promote a connected memberexperience.
Many organizations wonder if the time is right to embrace technological innovation like association management software (AMS) to streamline staff processes and offer a superior memberexperience. If you’re unsure about how to begin embracing innovation at your association , follow the tips in our blog to guide your decision-making process.
Maybe your association is experiencing challenges, so you’re searching for strategies to empower your staff and enhance the memberexperience. Regardless of your large association’s situation, the Nimble AMS team is here to offer tips to measure your success and meet your future goals!
They cover the planning process, elements of an RFP, factors to keep in mind when selecting an AMS partner, and advice from technology consultants at Achurch Consulting, DelCor, Effective Database Management, and Ellipsis Partners. How Well Do You Know Your Members? Challenge your understanding of your association’s members.
At its core, an AMS houses your member data and processes payments related to things like membership dues, donations, and registrations. Rather, you should look to adopting the best memberexperience product to achieve your specific objective. You want to send a series of emails to members who need to renew soon.
Also, offer your local offices similar self-service capabilities so they can pull reports and access content online. Automate your processes. Automate your manual processes – from billing and dues processing to grievance management – so your organization has more time to spend on higher value work. Reliable reporting.
Take Your Silent Auction to the Next Level: Raise More Money, Free Up Staff Time and Create an Unforgettable MemberExperience. The superman of silent auctions is going to lead a conversation alongside a few of his clients about how they revolutionized the silent auction experience. Fri 1/28 at 1 p.m. 1 CAE credit. 1 CAE credit.
If you think about it, we tend to frequent stores that make things easy on us and provide us with a great customer experience. The same goes for your members and your association. In the latest State of the Connected Customer report, Salesforce found that consumer experiences fall significantly short of customer expectations.
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