Association Analytics

JUNE 21, 2023

When you don’t know what’s going on with your members, what is important to them, what events they attend or products they buy or where they’re located, you’re losing out on key opportunities to connect and ultimately make your members’ experience a great one. Solution : The solution to this challenge is pretty simple.

Report 319

Report Team Course Member Experience 319

Higher Logic

FEBRUARY 28, 2019

To measure the success of your event registrations and attendance, consider the following: Streamline the Registration Process: Event Management. When an event planning and registration process is unorganized, complicated, or unclear, potential registrants are more likely to abandon interest ( yikes! than to follow through.

Tools 208

Tools LMS eBook Resources 208

Reid All About it

JULY 2, 2021

Content is key to marketing and sales success across the entire member lifecycle from prospect to paying member to actively engaged volunteer and leader. It is used to drive marketing campaigns, anchor sales conversations, and fuel the member experience. Hosts: 100 Reviews and Matrix Group. 1 CAE credit.

Technology 370

Technology Strategy Education System 370

Higher Logic

AUGUST 2, 2018

When you abandoned the purchasing process, you prompted a marketing automation rule they had created that said, “If a customer puts an item in the cart and a certain amount of time passes without the transaction being completed, then send them this email reminding them to buy,” further prompting the system to send you an email.

Marketing 184

Marketing Member Experience Software Email Marketing 184

Association Analytics

MARCH 13, 2024

Every score has a treasure trove of insights you can work with to improve your members’ experience. That depends on your association’s members! First, you’ll want to consider is what the journey looks like, from new member to lifetime member. This could be monthly, quarterly, or annually.

Review 169

Review Member Engagement Process Resources 169

Reid All About it

JULY 3, 2020

Your association can help staff, volunteer leaders, and members know better by offering (and requiring for some) diversity, equity and inclusion (DEI) education. Bruce Feiler, Harvard Business Review ). Design Thinking can help you navigate a “new normal” and guide you to greater success supporting your team and your members.

Montana 221

Montana Member Engagement Review North Carolina 221

Nimble AMS

MAY 20, 2024

Your organization needs to do its research before deciding on the right technology for your staff and members. Additionally, you need to prepare for a successful project implementation and the launch of your new AMS. Maybe you want to enhance the member experience or to advance staff processes?

Software 134

Software Review FAQ Process 134

Nimble AMS

JANUARY 19, 2024

And because organizations purchase software to serve their staff and member needs, technology budgeting is becoming a cross- organizational decision, rather than a solely tech-related decision. Discover why non-IT leaders are gaining greater influence over te chnology used to enhance the member experience.

Technology 122

Technology Team Strategy Software 122

Higher Logic

NOVEMBER 20, 2019

Although it’s the nitty-gritty part of the process, a solid framework will help your mentoring program hit the ground running. For example, participants could choose monthly coaching, a one-time resume review, or a regular weekly meeting. Create a Framework. Start by answering essential questions. Get Buy-In from Leadership.

How To 240

How To Tips Leadership Survey 240

Association Analytics

JANUARY 12, 2022

Start by reviewing each of your strategic goals and identifying the key metrics you can use to measure progress against those goals. And while it’s important for you to track and report on all of them, it isn’t feasible to regularly review them all. Examples could include quality, cost, growth, and member experience.

How To 169

How To Review Case Study Revenue 169

Higher Logic

JANUARY 4, 2018

We’ve worked with hundreds of associations while they were knee deep in this process. Ariel Brandt Lautman , Online Community Manager for the Association of State and Territorial Health Officials, has a list of questions to review before she purchases new technology. Will your sales department be able to easily pull necessary reports?

Technology 288

Technology Software Newsletter Tools 288

MatrixG

MAY 8, 2025

Associations with great tech have the data, processes and reports they need to make good decisions and offer members and customers great digital experiences. Know how your CRM drives marketing efforts and personalized member experiences. I believe we can, and must, do better. Where are the workarounds?

LMS 52

LMS Revenue System Technology 52

Nimble AMS

SEPTEMBER 14, 2022

Cleaning your data can also improve its accuracy, helping to inform your decision-making process. This is why the process of data hygiene is crucial for your organization. Routine review and cleanup efforts will help to optimize your analytics, making them relevant to your specific organizational purposes. Watch now.

Software 129

Software Review Process Recruiting 129

Reid All About it

SEPTEMBER 13, 2024

Each class features a live review of real association marketing collateral, along with recommendations for improvement. Member experience. For their 2024 State of Associations Member Experience (MX) report , Forj surveyed over 1000 association members about membership expectations and experiences.

LMS 270

LMS Revenue Certificate Content 270

Aptify

AUGUST 17, 2023

Of course, some AMS vendors will be prompt in responding to your queries during the sales process, and then become less helpful after you make the purchase. Also, be sure to check customer reviews and the AMS vendor’s references to confirm that clients are happy with the vendor’s overall responsiveness.

Software 138

Software Association Management How To System 138

Association Analytics

APRIL 1, 2024

Most associations don’t have an easy way to measure member engagement across all their different systems and touch points. And even when measured, it can be tricky to know how to use engagement scores to improve member experience and operational results.

Member Engagement 210

Member Engagement Strategy Certificate Survey 210

WBT Systems

JANUARY 31, 2017

The second article points out that association members are much more “tech savvy” than association executives may think. The association changed the phrasing of certain questions to make the questionnaire more applicable to a non-profit membership organization.

Organization 150

Organization Learning Management System LMS System 150

Reid All About it

MAY 10, 2019

Read more at the Harvard Business Review. He writes about a functional requirement that associations often overlook during association management system (AMS) selection: user experience. Data Segmentation and Its Huge Impact on the Member Experience. – How to Personalize the Member Experience.

Member Experience 170

Member Experience DC FAQ Washington 170

Reid All About it

DECEMBER 1, 2023

Impexium recommends proving you’re an organization they can trust, delivering benefits they value, and having processes and systems that facilitate member referrals, new member onboarding, testimonials, social presence, and member feedback. Content calendars. 1 CAE credit. . More info/register. 1 CAE credit.

Strategy 275

Strategy Technology Arlington Education 275

Reid All About it

SEPTEMBER 6, 2024

They cover the planning process, elements of an RFP, factors to keep in mind when selecting an AMS partner, and advice from technology consultants at Achurch Consulting, DelCor, Effective Database Management, and Ellipsis Partners. How Well Do You Know Your Members? Challenge your understanding of your association’s members.

Revenue 270

Revenue Technology Strategy Education 270

Reid All About it

JANUARY 28, 2022

Leadership training shouldn’t be reserved for top performers and senior management, say Navio Kwok and Winny Shen at Harvard Business Review. Take Your Silent Auction to the Next Level: Raise More Money, Free Up Staff Time and Create an Unforgettable Member Experience. Best read in small doses. Leadership development.

Newsletter 195

Newsletter Survey Software Process 195

YourMembership

FEBRUARY 20, 2015

According to the Harvard Business Review three factors affect what an organization can and cannot do: its resources, its processes, and its values. Improve their processes, enabling them to be more efficient in their daily work. Deliver high value content and services to members that align with the organization’s stated values.

Software 150

Software Technology Member Engagement Products 150

Nimble AMS

JULY 27, 2021

A new AMS system offers the opportunity for your association to operate more efficiently, drive more revenue, and deliver a better member experience. When you begin talking about ways to make further process improvements and refine your AMS solution, be sure to identify and document your priorities. Process automation.

System 147

System Association Management Tips Project 147

Reid All About it

NOVEMBER 2, 2018

Connect with fellow Component/Chapter Relations Professionals (CRPs) to network and discuss current chapter challenges, such as how to measure and increase the health of chapters; best practices for chapter operations (volunteer tools, processes, etc.); Recharge your Member Experience. Lunch provided. 1 CAE credit. 1 CAE credit.

Chicago 38

Chicago DC Tools Washington 38

Higher Logic

OCTOBER 17, 2017

You just need to respect your chapters’ needs and empower chapter leaders – whether they’re volunteers or paid staff – to take initiative on projects that benefit both your association and chapters’ more localized members. Support Chapters’ Priorities and Processes.

Tools 222

Tools Revenue Tips Newsletter 222

Reid All About it

JANUARY 26, 2024

. – Association and Nonprofit Trends for 2024: Navigating a Rapidly Evolving Landscape As we move into 2024, the landscape for associations is rapidly evolving, driven by technological advancements, changing member expectations, and an increasingly global context. More info/register. More info/register. 1 CAE credit. More info/register.

Survey 264

Survey Strategy Project Education 264

Nimble AMS

JULY 13, 2022

You run the risk of losing staff who are fed up with slow technology and broken processes. Members also care about the state of your technology, and if it negatively impacts their member experience they might lapse. Both younger members and staff will appreciate advanced AMS solutions. “No Learn more.

Proposal 122

Proposal How To Software Price 122

Nimble AMS

FEBRUARY 27, 2023

Salesforce Security Review. Nimble AMS proactively submits every seasonal update to Salesforce for a full security review. Discover how Nimble AMS can streamline processes and offer an amazing member experience for your association today! Learn more

Software 129

Software Certificate Sample Review 129

Reid All About it

SEPTEMBER 13, 2019

Hear about a step-by-step guide for managing the strategic meeting process—everything from discovery meetings to real ROI measurements. Learn how to get a seat at the table early in the process, what questions to ask and how to deliver results that will be valued in the C suite. This year’s theme is Quality Peer Review.

DC 34

DC Washington Revenue Review 34

Reid All About it

NOVEMBER 30, 2018

By focusing on empathy and iteration, the design thinking process helps you create solutions that are grounded in the experience of your stakeholders and informed by their feedback through a co-creation process. Review methods for co-creation that work for association programs and services. Review My AMS’ Teri Carden.

Innovation 191

Innovation Technology DC Tips 191

Nimble AMS

MAY 12, 2023

A membership committee is a volunteer-based group of members , serving to improve the member experience at an association. Members who serve on the committee have a range of backgrounds and experiences making them fit for leadership. Application process. In-person and virtual meetings. Eligibility.

Committee 115

Committee How To Guidelines Recruitment 115

Nimble AMS

DECEMBER 3, 2021

This business case requires a review of the goals and challenges your organization faces as well as the potential benefits a new software solution can provide. . Within the business case, you can refine your messaging so that it appeals to each board member’s role and/or area of expertise. Targeting your message for board approval.

How To 120

How To Software eBook Technology 120

Reid All About it

DECEMBER 7, 2018

Hear the 2018 award winners detail the process of carrying out their project, challenges and successes, and what made them decide to submit for the Gold Circle Award. Review a custom hotel contract (ready for signature) process that adds meeting value, generates real cost savings and assures risk reduction. 1 CMP credit.

Washington 186

Washington DC Tips Library 186

Nimble AMS

JULY 7, 2022

Perhaps you’ve lost staff because of broken digital processes and slow technology. You might even notice your member retention numbers are slipping, as individuals choose other associations with better technology to provide a superior member experience. . Evaluate membership benefits. What’s working? What isn’t?

Technology 104

Technology How To Software Member Experience 104

Nimble AMS

JANUARY 25, 2024

With the Salesforce AppExchange. Discover three reasons why the Salesforce AppExchange is redefining association management software, helping you exceed your goals and enhance the member experience. What is the Salesforce AppExchange ? All apps go through a hardcore review and testing process before being added to the store.

Association Management 115

Association Management Software System Innovation 115

Nimble AMS

APRIL 29, 2022

There are myriad options on how to increase profits, however, leveraging successful strategies at your organization guarantees increased revenue and delivers value to the member experience. . Providing event opportunities is a fantastic way to improve the member experience and accelerate association non-dues revenue.

Revenue 111

Revenue Strategy Member Experience Discount 111

Reid All About it

NOVEMBER 9, 2018

If you ask a room full of membership leaders how their growth is going, you’ll likely hear mixed reviews. and how to get the right statistics to prevent national and chapter level members from leaving. and how to get the right statistics to prevent national and chapter level members from leaving. 1 CAE credit. Lunch provided.

Chicago 175

Chicago DC Washington Software 175