Higher Logic

AUGUST 28, 2018

The wheel is moving toward a better member experience. Result 1: Your content becomes more relevant to your members. Your members like receiving emails from you when the emails are about something they’re interested in. From 2015 to 2016, IASBO saw an average attendance increase of 45 percent. The takeaway.

Software 159

Software Revenue Illinois Member Experience 159

YourMembership

AUGUST 18, 2016

This past week, ASAE 2016 in Salt Lake City was a first for YourMembership’s all-new SocialLink. Those will leverage the power of push notifications—solving for unread emails and the painless engagement that an app brings—and the aggregated feed to provide a member experience that’s truly unprecedented in the association industry.

Learning Management System 150

Learning Management System Course Social Media Membership Management 150

Higher Logic

NOVEMBER 20, 2019

Editor's note: This post was originally published by Julie Dietz in July 2016 and has since been refreshed to make sure we're bringing you the latest and greatest. But these tips are only helpful when they’re part of a broader strategy, so we outlined 11 steps that will walk you through starting a mentoring program at your association.

How To 240

How To Tips Leadership Survey 240

Reid All About it

DECEMBER 2, 2016

Leverage your AMS data to customize your members’ experience online, ensuring they log in more often, read your content and register for that next big event. 2016 Learning Trends, 2017 Learning Forecast. Host: AssociationSuccess.org. Moderator: Jamie Notter, co-founder, WorkXO. Tue 12/6 at 1 p.m. 1 CAE credit. Thu 12/8 at 1 p.m.

San Jose 193

San Jose millennials Revenue Recruiting 193

Higher Logic

OCTOBER 17, 2017

An impressive 84 is the average according to a 2016 benchmarking report from Mariner Management. If your association has chapters, how many does it have? That’s a significant number and likely means your chapters have a significant influence on your association’s overall performance.

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Tools Revenue Tips Newsletter 222

Higher Logic

OCTOBER 24, 2017

Less than half of associations measure key financial or programming metrics for their chapters, according to Mariner Management’s 2016 Chapter Benchmarking Report. How are chapter members interacting?

How To 204

How To Software Committee Tools 204

Socious

DECEMBER 14, 2016

After all, why would your members want to see a call-to-action to join your association when they’ve already paid their dues? Personalization is one of the top trends for 2016 and will continue to increase in importance in the coming years. Luckily, you already have the tools you need to personalize the member experience.

Software 100

Software How To Tips Member Experience 100

Associations Now

AUGUST 31, 2018

Correspondingly, reasons of professional responsibility fell to 36 percent, down from 41 percent in 2016. Overall, the report highlights the importance of education and job advancement in getting members engaged—and keeping them happy.

millennials 99

millennials Course Education Software 99

Reid All About it

AUGUST 19, 2016

Discuss professional develop (PD) success stories and lessons learned from the 2016 ASAE Annual Meeting. With innovation moving today at light speed, you need to leverage a strong platform if you want to deliver a world-class member experience. Participate live or view the recording. Wed 8/24 at 10 a.m. Coffee, Tea, and PD!

Price 150

Price Social Media Email Marketing Case Study 150

Higher Logic

SEPTEMBER 15, 2016

It’s a bustling organization that has exploded in growth over five years, with over 4,000 members worldwide. This incredible growth brought with it new questions for how to elevate the member experience and offer a more cohesive space for learning and expanding the field. Added over 1,200 new members in the last six months.

Certificate 120

Certificate Texas Resources Member Experience 120

Reid All About it

DECEMBER 2, 2016

Leverage your AMS data to customize your members’ experience online, ensuring they log in more often, read your content and register for that next big event. 2016 Learning Trends, 2017 Learning Forecast. Host: AssociationSuccess.org. Moderator: Jamie Notter, co-founder, WorkXO. Tue 12/6 at 1 p.m. 1 CAE credit. Thu 12/8 at 1 p.m.

San Jose 150

San Jose millennials Revenue Recruiting 150

Socious

DECEMBER 22, 2016

So what does 2017 have in store for those us working in membership and member marketing? Prediction #1) Members and Marketers Will Put Greater Emphasis on the Member Experience. 2016 was a year of surprises, with more than one curve ball being thrown at local, national, and international membership organizations.

Membership Management 100

Membership Management Video Software Member Experience 100

Higher Logic

OCTOBER 25, 2017

In 2016, that number fell to 45.4 Non-Subscription Income Now Makes Up the Majority of Association Revenue in the US and UK. The American Society of Association Executives (ASAE) reports that in 1953, associations received 95.7 percent of their revenue from membership dues. The UK has seen similar changes.

Revenue 159

Revenue Tips Social Media Certificate 159

Reid All About it

MAY 17, 2019

Be an AI Superhero: Predict and Optimize the Member Experience. Using your artificial intelligence (AI) superpower, your association can now move faster than a speeding bullet to delight your members. Universal Paid Leave Amendment Act of 2016 (UPLA). Presenters: Julius Solaris, Founder and Editor in Chief, EventMB.com.

DC 170

DC Washington Social Media Revenue 170

Delcor

SEPTEMBER 15, 2023

Staff must understand how the new system will benefit them as users, improve the member experience, and help the organization achieve its goals. This blog was originally published in September 2016 and edited on 9.15.23. Here are some reasons why users never become engaged in a project or end up becoming disengaged over time.

Project 96

Project Analysis Leadership Team 96

Sequence Consulting

MARCH 2, 2024

REBOUND IN MEMBER GROWTH After a decline in 2021 and 2022, associations are witnessing a significant rebound, with member growth rates reaching their highest since 2016. After declines in 2021 and 2022, associations are rebounding and showing increases in member growth at the highest rate since 2016.

Association Management 72

Association Management Revenue FAQ Innovation 72

Socious

OCTOBER 24, 2016

Combine engagement information with testimonials and other association or member data to fully explain why sponsors should work with your association. When done well, sales can improve the member experience by providing valuable products and services to the right people at the right time.

Member Engagement 100

Member Engagement Revenue Recruiting Recruitment 100

Associations Now

FEBRUARY 25, 2020

But what really excited me about this job, and maybe the thing I’ll miss the most, are the stories of associations making changes in big and small ways to improve the member experience. Before I leave you, I want to remind readers of a few central tenants of the member experience. Identify member multipliers.

United States 80

United States Member Engagement Member Experience Innovation 80

Sequence Consulting

MARCH 2, 2024

REBOUND IN MEMBER GROWTH After a decline in 2021 and 2022, associations are witnessing a significant rebound, with member growth rates reaching their highest since 2016. AI FOR MEMBER SERVICE Automation and AI-driven FAQs streamline routine transactions and inquiries, enhance efficiency, and improve member satisfaction.

Revenue 72

Revenue FAQ Innovation Member Experience 72

Delcor

SEPTEMBER 14, 2023

They must let staff know about anticipated changes in responsibilities, workflow, reports, and the member experience. This blog was originally published in September 2016 and edited on 9.14.23. They must persuade staff to attend meetings, adopt technology, and become invested in the project.

Project 97

Project Analysis System Communications 97

Association Adviser

JANUARY 18, 2019

Have you recently stopped to think about how your association’s tech solutions can complement one another to maximize your existing resources and provide a better member experience? Update senior staff about each of your tech solutions’ revenue generation and member engagement metrics. Reprinted with permission.

Directory 66

Directory Newsletter Learning Management System Social Media 66

Reid All About it

JULY 15, 2016

Innovation today is moving at light speed and to deliver a world class member experience your association needs to be able to leverage a strong platform to take you there. Your Favorite Association Bloggers and Podcasters of 2016 (Association Chat on Blab). Mon 7/18 at 12:30 p.m. – Why the AMS Platform Supersedes All Else.

North Carolina 150

North Carolina Innovation Washington Austin 150

Sequence Consulting

MARCH 1, 2024

Rebound in Member Growth After a decline in 2021 and 2022, associations are witnessing a significant rebound, with member growth rates reaching their highest since 2016. Cutting-edge applications from member services automation to dynamic communication strategies are redefining what it means to deliver value to members.

Revenue 72

Revenue FAQ Innovation Member Experience 72

.orgSource

OCTOBER 1, 2023

Here are a few examples of how live chat supports more positive member experiences. Members with technical questions can get documented responses quickly. Luxury brand Burberry launched its chatbot back in 2016. This is especially helpful when the instructions are complicated.

Las Vegas 100

Las Vegas Marketing Software Report 100

Associations Now

JUNE 28, 2017

And membership acquisition continues to show strength—45 percent of associations reported an increase in new members, down only slightly from 2016. That’s not to say that members want an online-only experience. You can’t expect new members to go online and get everything that they need,” Rossell says.

Certificate 72

Certificate Survey Recruiting Recruitment 72

Association Adviser

FEBRUARY 26, 2018

ISACA’s Beijing-based volunteer members after a meeting in October 2016. Volunteers check attendees into the CSX AP event in Singapore in 2016. Despite best intentions, giving chapters local control to carry out our mission doesn’t always yield an even member experience. AA: What keeps you up at night?

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Boston California Iowa New Jersey 69

Associations Now

JULY 27, 2016

Marketing General Incorporated recently released its 2016 Membership Marketing Benchmarking Report , and a couple top-line numbers point to some moderate strengthening of the industry. “So, what we try to do is develop an onboading program so that people receive information and they get that member experience early on.”

Recruiting 40

Recruiting Recruitment United States Report 40

SCD Group

JULY 8, 2014

what changes are effecting our members and potential members? Experiment with new programs, services, practices. Look for trends/ideas beyond the association community.

Minnesota 40

Minnesota Florida Video Member Experience 40

Elevating Engagement

SEPTEMBER 6, 2023

Fresh off of her recently published book, Elevating Engagement , Kaiser draws upon her experience as an association leader to offer expertise on engagement strategies , member experiences , leadership growth , event planning , and more. Here Are a Few Ideas for You How Do You React to Negative Public Feedback?

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Newsletter Member Engagement Case Study Revenue 52

Smooth The Path

NOVEMBER 29, 2016

Attendees will get a printed copy of the 37-page 2016 Association Industry Innovation Research Study. Related posts: Intentionally designing member experiences. The conference experience starts before the conference. The four keynote speakers have been working together as a team for months to bring us a cohesive story.

Innovation 60

Innovation Conference Committee Member Research 60

Associations Now

SEPTEMBER 19, 2016

. “Our recent research suggests there are opportunities within membership if you look at the benefits as they’re valued by different generations (or by members who are in different stages in their career),” she writes in the post. — Chris Lawson (@lawsonmclcreate) September 19, 2016. Covenant Competition.

Analysis 40

Analysis Member Experience Examples Products 40

Associations Now

DECEMBER 23, 2015

The dream scenario would be an AMS that comes out of the box and is already constantly updated via multichannel outreach to members who happily provide their information (see above), that offers dynamic reporting and data-visualization tools , and that comes with great customer service. One of the ideas above, or something else?

System 40

System Recruiting Recruitment Association Management 40

Associations Now

NOVEMBER 25, 2015

But to avoid silos, they’ll also be measured by how well they transition members from one segment to another, particularly along the career path from student to early career to professional. AAAS will also add a director of member experience and a director of professional and career development, also both new positions.

United States 40

United States Revenue Products Organization 40

Association Adviser

JUNE 30, 2016

Personally, association leaders have told me about newly created titles such as “VP of member value,” “director of member experience” and “chief imagineering officer.” Making the wrong hire, especially in a leadership position, is an expensive mistake that could take years from which to recover.”. What’s driving that spike?

Tennessee 63

Tennessee Certificate Georgia Class 63

Association Adviser

DECEMBER 16, 2016

At ASAE’s 2016 Tech Conference, Kristen Garman of the National Association for College Admission Counseling and Frank Klassen and James Stout of Brightfind recommended reviewing these critical and important website settings: Domain and URL canonicalization. This will keep your from staff being overwhelmed and/or the website redesign stalling.

Revenue 60

Revenue Resources Survey Sample 60

Associations Now

SEPTEMBER 21, 2016

Member data is great, but it won’t answer all your questions. A pair of qualitative methods for understanding value might help your association better meet member needs. The cover of the September 2016 issue of Harvard Business Review asks a fundamental question: “What does your customer really want?”.

Member Engagement 40

Member Engagement Analysis Innovation Products 40

Associations Now

SEPTEMBER 7, 2016

The International Association of Administrative Professionals, for instance, surveyed members and found that a poor member experience at the chapter level was a primary reason members were lapsing. When a volunteer chapter leader has to gather and send membership data manually, that’s a process ripe for breakdowns.

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Recruiting Recruitment Survey System 40