Associations Now

JANUARY 5, 2017

This year is just getting started, but there are already a lot of reasons to get busy in these early days of 2017. In a new white paper outlining its 2017 predictions for the association sector, the technology firm Abila says associations need to adapt their strategies to new, faster environments and changing member expectations.

Software 52

Software Certificate Education Member Experience 52

Reid All About it

DECEMBER 2, 2016

13 association management experts (including yours truly) make some predictions for 2017 in a new e-book from Aptify. Leverage your AMS data to customize your members’ experience online, ensuring they log in more often, read your content and register for that next big event. 2016 Learning Trends, 2017 Learning Forecast.

San Jose 150

San Jose millennials Revenue Recruiting 150

Reid All About it

JANUARY 20, 2017

Inquiring minds want to know: where’s association management software heading in 2017? Fuel Exceptional New Member Experiences: 3 New Strategies for Onboarding, Engagement and Retention. After conducting in-depth interviews with more than 300 members, Amanda Kaiser learned that the membership process is not a year-long cycle.

LMS 150

LMS Arlington Review Content 150

Higher Logic

DECEMBER 20, 2016

For those lucky enough to leverage automated communications, tasks, and more in their platforms, it’s proving beneficial in getting members of all types (super users and lurkers alike) engaged. Customize the community and member experience. All our benchmarking data points to a happy marriage of numbers and the big picture.

Report 120

Report Survey Member Experience Strategy 120

Higher Logic

SEPTEMBER 19, 2017

Answer 1: Not gaining new members. Answer 2: Figuring out how and where to acquire new members. They are direct quotes from Marketing General’s 2017 Membership Marketing Benchmarking Report , which lists new member acquisition as one of the top three priorities for associations. These aren’t hypothetical examples.

millennials 205

millennials Learning Management System Education Tips 205

Reid All About it

JANUARY 20, 2017

Inquiring minds want to know: where’s association management software heading in 2017? Fuel Exceptional New Member Experiences: 3 New Strategies for Onboarding, Engagement and Retention. After conducting in-depth interviews with more than 300 members, Amanda Kaiser learned that the membership process is not a year-long cycle.

LMS 150

LMS Software Cost Arlington 150

Nimble AMS

MAY 7, 2018

It’s also about positioning your association for the future with a technology platform and partner who exceeds member expectations. At the end of the day, you want peace of mind your AMS is going to perform exactly how you need it to, while also providing a flawless member experience. Enhanced member experiences.

Innovation 78

Innovation Software Member Experience System 78

Reid All About it

AUGUST 25, 2017

A 2017 Gallup survey found that 70% of employees in the U.S. Learn how your leaders can improve their communication skills to make staff members feel valued and committed to the organization’s goals. Your Member Experience: Have You Called Your Association Lately? Host: Smart Meetings. Wed 8/30 at 12 p.m.

Social Media 154

Social Media Survey Tools Leadership 154

Reid All About it

SEPTEMBER 1, 2017

Learn what motivates your most loyal members and the most effective ways to communicate your value to them. Webinar Benchmarks Report 2017. Your Member Experience: Have You Called Your Association Lately? 1 CAE credit. More info/register. Host: NimbleUser AMS and Community Brands. Wed 9/6 at 2 p.m. More info/register.

Content 150

Content Software Project Washington 150

Reid All About it

OCTOBER 20, 2017

I’m excited about the ways machine learning can improve the customer (member) experience and, along the way, help organizations achieve their goals and increase revenue. SURGE 2017. Really, it’s an experiment in collaboration. Enough negativity! 1 CAE credit. Location: Washington DC. More info/register. 1 CAE credit.

DC 150

DC Washington Social Media Strategy 150

Higher Logic

OCTOBER 30, 2018

Zenoss debuted its new community in April 2017 at its annual conference, GalaxZ, complete with an updated brand and a new crowdsourced community name, courtesy of its Austin roots: TechZen. How can we address those needs above and beyond expectations while also implementing other ways to continually improve member experience?

Case Study 120

Case Study Austin Products Library 120

Associations Now

SEPTEMBER 25, 2018

On an individual level, a member may be experiencing a job transition, a personal or family crisis, or a medical leave that causes him or her to disengage. But an “always on” engagement strategy that’s not attuned to individual members’ needs can have the opposite effect of what you intend. The post Do Your Members Need a Break?

Newsletter 88

Newsletter Member Engagement Member Experience Strategy 88

Higher Logic

AUGUST 9, 2018

Like many associations, they did not have a 100 percent renewal rate, but were hesitant to utilize the marketing tools that were available but unfamiliar to them, for fear of making a mistake that would negatively impact the member experience. Getting in touch with members through automation.

Case Study 120

Case Study Recruiting Recruitment Revenue 120

Association Success

OCTOBER 10, 2017

Low engagement members are still important to the functioning of the association, so respect these members’ boundaries while ensuring that this type of member experience has a wide reach. Thoughtful awareness of these various member experiences led to the development of long-term relationships with the association.

Member Engagement 76

Member Engagement Member Experience Innovation Resources 76

Reid All About it

NOVEMBER 30, 2018

The 2017 Tax Act added a new incentive for investors to fund projects and activities in low-income communities. From the member’s perspective, the line between “chapter” and National is blurred. Find out how to tap the opportunity this presents through a process designed to examine the member experience from their viewpoint.

Innovation 191

Innovation Technology DC Tips 191

Smooth The Path

OCTOBER 4, 2017

If you want to learn how some of the most successful organizations are rapidly building a younger membership base, please join my free webinar on “What You Need to Know to Attract & Engage Young Members,” on Nov 13 at 2 p.m. Related: How new members are prompted to engage. How do associations attract younger members?

Membership Management 130

Membership Management Tips Education Examples 130

Reid All About it

FEBRUARY 24, 2017

Innovation today is moving at light speed and to deliver a world-class member experience your association needs to be able to leverage a strong platform to take you there. – The Future of Event Technology: 2017 Trend Watch. Email Trends: What’s in Style for 2017? Tue 2/28 at 1 p.m. Host: NimbleUser.

DC 154

DC Washington Raleigh Social Media 154

Reid All About it

FEBRUARY 24, 2017

Innovation today is moving at light speed and to deliver a world-class member experience your association needs to be able to leverage a strong platform to take you there. – The Future of Event Technology: 2017 Trend Watch. Email Trends: What’s in Style for 2017? Tue 2/28 at 1 p.m. Host: NimbleUser.

DC 154

DC Washington Raleigh Social Media 154

Reid All About it

MAY 12, 2017

Hear about the future of learning technologies and how to support learning needs in 2017 and beyond, including: key insights into the future of eLearning; the importance of having the right technology to keep up with your learners’ needs; LMS features and capabilities to support next-level trends, including social, mobile, AI, etc.

Raleigh 150

Raleigh North Carolina Chicago Technology 150

Reid All About it

JULY 19, 2019

The direct connection between engagement and retention means that a customized member experience, with digital, personal touchpoints is no longer a nice-to-have: it’s a must. Hear how associations are getting ahead of retention challenges by driving engagement on an ongoing basis with online communities and marketing automation.

Arlington 34

Arlington DC Washington LMS 34

Smooth The Path

JANUARY 2, 2018

So in a very unscientific way, I tallied all of these discussions in my mind, and these are the most impactful articles of 2017: Is It Day 1 or Day 2 for Associations? The Problems Attendees Experience at Conferences. Attendees catch me at conferences and reference ideas they found helpful in research reports, or e-books, or posts.

Social Media 79

Social Media Report Conference Content 79

Reid All About it

JUNE 23, 2023

. – Renew: Is Your Member Renewal Journey Magical or Miserable? Learn how to draw insights from your data, use personalization and automation to create a compelling, cohesive and frictionless member experience through the renewal process. 1 CAE credit. More info/register. Host: Sidecar Thu 6/29 at 2 p.m.

Metro 195

Metro Strategy Technology Resources 195

Reid All About it

JANUARY 21, 2022

The member experience. Too much has changed in our world to keep assuming the member experience you provided pre-pandemic is the experience your members and prospective members want, need, and expect now. MemberSuite suggests how to reevaluate the member experience and apply what you learn.

Survey 195

Survey Price Newsletter Technology 195

Associations Now

NOVEMBER 20, 2018

On an individual level, a member may be experiencing a job transition, a personal or family crisis, or a medical leave that causes him or her to disengage. But an “always on” engagement strategy that’s not attuned to individual members’ needs can have the opposite effect of what you intend. The post Do Your Members Need a Break?

Newsletter 67

Newsletter Member Engagement Member Experience Strategy 67

Aptify

JULY 9, 2021

Offering a convenient mobile experience is a must-do these days for effective member engagement. Mobile web traffic has consistently accounted for about half of all global web traffic since early 2017. The Digital Evolution Study by Community Brands shows that members are tied to their mobile devices.

Membership Management 72

Membership Management Software Member Engagement Recruitment 72

GrowthZone

JUNE 21, 2021

MemberClicks can provide a stand-alone membership website or the option to enhance and integrate their member management software with an existing website. In 2017, the chamber-focused Weblink Connect became a smaller subsidiary of MemberClicks. MemberClicks AMS is designed for a variety of membership organizations.

System 148

System Software Directory Membership Management 148

Associations Now

JUNE 28, 2017

That’s according to the preliminary findings from Marketing General Incorporated’s 2017 Membership Marketing Benchmarking Report, which will be released later this summer at ASAE’s Annual Meeting & Exposition in Toronto. You can’t expect new members to go online and get everything that they need,” Rossell says.

Certificate 63

Certificate Survey Recruitment Recruiting 63

Association Success

MAY 17, 2018

This mixture of expert objectivity on the one hand, and mutual respect and trust on the other, makes associations incredibly well placed to leverage this trend in B2B buying habits, and offer their members trusted review sites laser-focused on their business niche.

Review 60

Review Social Media Products Software 60

.orgSource

OCTOBER 1, 2023

Here are a few examples of how live chat supports more positive member experiences. Members with technical questions can get documented responses quickly. Rose, who is the hotel’s most popular influencer, was launched in 2017. This is especially helpful when the instructions are complicated.

Las Vegas 100

Las Vegas Marketing Software Report 100

Smooth The Path

APRIL 9, 2019

billion dollars to do its job and in 2017 the IRS had 76,832 employees. It is to collect taxes to fund the work of the US government. Except depending on your viewpoint the job of the IRS could be something else entirely. In 2009 the IRS spent 11.7 So perhaps the job of the IRS is to spend money or make jobs?

Certificate 68

Certificate Process Member Engagement Conference 68

Associations Now

MARCH 6, 2017

Your ability to retain members can be threatened by external competition and by implicit bias in your own programs, according to speakers at ASAE’s Great Ideas Conference on Monday afternoon. They offered tips to avoid these pitfalls. Minimizing Bias, Reflecting Everyone.

Member Experience 53

Member Experience Conference Communications Tips 53

Nimble AMS

OCTOBER 2, 2019

You can’t deliver a great member experience without great staff. Your staff can work more efficiently and spend more time creating a great member experience – no matter how member expectations evolve in the future. For effective member engagement, offering a great mobile experience is simply a must-do these days.

Software 60

Software Association Management Certificate Recruitment 60

Nimble AMS

OCTOBER 2, 2019

You can’t deliver a great member experience without great staff. Your staff can work more efficiently and spend more time creating a great member experience – no matter how member expectations evolve in the future. For effective member engagement, offering a great mobile experience is simply a must-do these days.

Software 60

Software Association Management Certificate Recruitment 60

Nimble AMS

SEPTEMBER 11, 2019

But here’s something interesting: In the same study, only two percent of Pros said they use AI, compared with four percent from the Community Brands 2017 Digital Member Study. It’s increasingly important to automate as many manual processes as possible so your staff can spend more time creating a great member experience.

Technology 60

Technology Process Case Study Examples 60

GrowthZone

NOVEMBER 8, 2022

. “We’re using GrowthZone to drive significant process improvements that make our member experiences remarkable and consistent. By using GrowthZone, tasks and project templates we are able to ensure our ‘member journeys’ are clear, documented, and followed by all within our organization.

Process 78

Process Directory Software Revenue 78

ISAE

DECEMBER 11, 2023

Logan came to GolfStatus in 2017, where he channels his passion for golf to help nonprofits raise money through the game. Publicize your sponsorship program’s benefits on your website so interested businesses can find updated information, browse available packages, see benefits, and have a way to get in touch.

Nebraska 52

Nebraska Revenue Software Education 52

Association Adviser

FEBRUARY 26, 2018

Loeb, right, presents an ISACA member with an association award in 2017. Despite best intentions, giving chapters local control to carry out our mission doesn’t always yield an even member experience. AA: What have you accomplished at ISACA so far? Volunteers check attendees into the CSX AP event in Singapore in 2016.

Boston 65

Boston California Iowa New Jersey 65