Reid All About it

MAY 29, 2020

Hear how two associations responded to 2020 challenges by looking at member data in fresh new ways. The American Institute of Aeronautics and Astronautics used agile analytics to forecast positive cases among member types and make decisions regarding renewal options. See how agile analytics can help guide your 2020 decisions.

San Diego 259

San Diego Strategy Conference eBook 259

Reid All About it

MAY 7, 2021

They had a taste of your online event in 2020 and loved it. Now is the time to build on that success and engage the Other 84% of your members who may never be able to travel and attend your annual conference. Katie Johnson, General Counsel and Chief Member Experience Officer, National Association of REALTORS®.

Technology 370

Technology Strategy St. Louis System 370

Reid All About it

MARCH 5, 2021

This discussion will examine the intersectionality between the elements of change management, DEI principles, and online community management to design an equitable user experience. Instead of shrinking in 2020, some associations expanded membership. More info/register. Host: Community By Association. Barbara Scofidio, Prevue Meetings.

North Carolina 370

North Carolina Certificate Strategy Case Study 370

Reid All About it

MAY 14, 2021

Katie Johnson, General Counsel and Chief Member Experience Officer, National Association of REALTORS®. 5 Ways to Enhance the Modern Member Experience. Most existing association management system (AMS) solutions lack the online customer experience that people have come to expect in our digital age.

Technology 341

Technology Strategy St. Louis Tips 341

Reid All About it

NOVEMBER 8, 2019

The weekly list of free educational events and resources for the association community… The digitalNow 2020 call for presentations is open. Learn about the impact of the new rules and the steps to take to prepare for the January 1, 2020 effective date. Chapters and Affiliates: For the “Swing” in Your Member Experience.

Social Media 39

Social Media Revenue Washington DC 39

MemberClicks

DECEMBER 14, 2021

According to the 2021 Membership Marketing Benchmark Report , 45% of associations saw a decline in member renewal. This is an almost 2X spike from 2020’s rate of 24%. So how can organizations stem the loss of members and keep their retention rates high? The first step is understanding your members.

Member Experience 97

Member Experience Examples Report Organization 97

Nimble AMS

SEPTEMBER 20, 2021

Were you ready for the year that was 2020? Nonetheless, there your association was, suddenly needing to switch to virtual engagement with members. But it’s really all about using digital technologies to create or modify business processes and customer experiences to meet changing business and market requirements. Not likely.

How To 101

How To Email Marketing Software System 101

Associations Now

AUGUST 16, 2019

To celebrate its fifth anniversary, the International Public Safety Association offered an intriguing membership trial: It invited prospects to test-drive the member experience for two weeks for $5. IPSA incentivized trial members to join as associate, active, or lifetime members. How to hack it?

Arizona 92

Arizona DC Washington Cost 92

Nimble AMS

SEPTEMBER 30, 2021

If you think about it, we tend to frequent stores that make things easy on us and provide us with a great customer experience. The same goes for your members and your association. Often, the retailers we like the most are the ones that make it easy to cancel an order or return an item.The same goes for your members.

Discount 121

Discount Member Experience Process Report 121

Higher Logic

MAY 9, 2017

By 2020, 65% of all jobs in the U.S. will require some type of post-secondary education or training. Unfortunately, colleges and universities aren’t even meeting today’s needs. According to employers, new college graduates don’t have the skills to fill entry-level jobs.

Learning Management System 220

Learning Management System System LMS Software 220

Associations Now

JANUARY 9, 2020

— DelCor (@delcor) January 7, 2020. Members will almost certainly appreciate any steps that are taken to digitize your offerings. The associations that distinguish themselves in 2020 will be the ones delivering great member experiences, says Amanda Kaiser on the Smooth the Path blog.

Communications 96

Communications Member Experience Team Innovation 96

Nimble AMS

NOVEMBER 12, 2019

Establish a team that meets regularly to review member feedback and determine how to fine-tune your benefits to provide a better member experience. Provide value throughout the member lifecycle and career journey. Learn how Nimble AMS helps you provide a great experience throughout the member journey.

Member Engagement 60

Member Engagement Analysis Review Recruiting 60

Reid All About it

JULY 3, 2020

Digital activity leaves digital footprints, and virtual conferences are a gold mine of member engagement information. See for yourself how your association can benefit from one of 2020’s member-industry megatrends, the shift to virtual events and online meetings. 2020 Engagement Trends Report. More info/register.

Montana 221

Montana Member Engagement Review North Carolina 221

Nimble AMS

JULY 8, 2021

Members have different needs depending on their career stage and each stage of their experience with your organization (from joining to renewal). Delivering an exceptional member experience that keeps members around requires supporting members throughout the member journey. Request a demo.

Member Experience 96

Member Experience Tips Recruiting Recruitment 96

Protech

APRIL 29, 2021

Protech was nominated in the Corporate & Community – Customer Engagement Event category for its 2020 Virtual Fusion Customer Conference. . Fusion 2020 was a huge success for all involved. Protech really took advantage of the technology to quickly shift this event to virtual.

Maryland 98

Maryland Conference Technology Team 98

Associations Now

JANUARY 28, 2020

They take on important responsibilities and set the tone for a chapter’s culture, programs, and member experience. — Association Adviser (@AssocAdviser) January 28, 2020. Also: Print should still have a place in your communications plan. Chapter leaders are vital to an association’s success.

Leadership 114

Leadership Newsletter Communications Course 114

Association Analytics

MARCH 14, 2022

Customer experience – think about the things that show you are providing a great member experience and improving your relationship with your members (Examples: survey responses, community engagement). For example, if someone donated in 2020 and hasn’t since, that donation has decayed in importance.

Course 169

Course Examples Review Revenue 169

Nimble AMS

DECEMBER 7, 2020

Q: 2020 was a tough year for everyone. A: 2020 was disruptive, to say the least. In the association space, organizations had to move to working from home while cancelling in-person events, moving to virtual events, and continuing to deliver a great member experience in a remote environment.

Team 78

Team Member Experience System Leadership 78

Nimble AMS

DECEMBER 16, 2020

The truth is, nobody saw a year like 2020 coming. Did you ever imagine that your organization might have to turn on a dime to work from home, cancel planned in-person events, and continue to engage with members and colleagues in an all-virtual environment (all while figuring out how to home school your children)? Learn more.

Member Experience 78

Member Experience Software Organization System 78

Associations Now

FEBRUARY 11, 2020

Free up time to focus on the member experience. — Fonteva (@fonteva) February 11, 2020. “Creating insightful content and promoting it on the right channels is the most effective way to attract potential leads,” Sheikh says. Save Time With Automation. link] #TimeManagementMonth #assnchat.

Marketing 95

Marketing Case Study Newsletter Content 95

Reid All About it

NOVEMBER 1, 2019

The State of Advocacy & Lobbying 2020. The 2020 presidential election is fast approaching and the role of lobbying and advocacy is center stage. Chapters and Affiliates: For the “Swing” in Your Member Experience. What if we envisioned chapters to be a concrete way to experience the association? CAE/CMP credit.

Washington 34

Washington Social Media Education Content 34

Protech

MARCH 1, 2021

For most associations, it’s like 2020—the extended version. And we still face the challenge of finding creative ways to engage members and foster community connections across a digital divide. And everyone has realized that the shift to a more virtual member experience is going to be permanent. How’s 2021 going so far?

LMS 96

LMS Tools Revenue Learning Management System 96

Smooth The Path

APRIL 30, 2020

.” Many new members check out after just three weeks as a member, and we find they are among the legions of members who lapse at the end of the first year. Some members engage early, and they become life-long members. What do our newest members experience that sets them on vastly different paths?

Member Engagement 78

Member Engagement Member Experience Recruiting Recruitment 78

Nimble AMS

DECEMBER 29, 2020

To do this, they’ve created the concept of a “class pass” that allows members to opt in to class access at different levels and various locations. Tips for personalizing the member experience. Download the Association Trends 2020 research study. Get the tip sheet. Flexibility. Get the study.

Class 78

Class Member Experience Tips Examples 78

GrowthZone

APRIL 26, 2022

This number will give you tangible data to work from as you make plans internally and organize events for your members. In annual and daily operations, your staff and board work to enhance the member experience by keeping them engaged and excited about association activities and events. 06 = 17 (1.00

Member Experience 78

Member Experience Examples Organization Industry 78

Nimble AMS

NOVEMBER 18, 2020

Web accessibility eliminates barriers, so all members have equal access to information and functionality. Boosts member engagement. With more access comes more member engagement. Improved member experience. Web accessibility provides a better member experience for everyone, not just people with disabilities.

Guidelines 78

Guidelines Maine Member Experience Member Engagement 78

Association Analytics

FEBRUARY 20, 2024

Not surprisingly, a 2020 report from Wild Apricot showed that 68% of organizations have difficulty growing membership. The key is being deliberate about the types of prospects you’re trying to reach and processes you’re using to try to convert them into new members. It’s no secret that growing membership is hard.

Strategy 169

Strategy Social Media Discount Resources 169

Associations Now

JANUARY 7, 2020

If January is for making new year’s resolutions, then association professionals might want to spend some quality time thinking about boosting member engagement in the coming year. Shaun O’Reilly, vice president of marketing at MemberSuite, thinks member engagement will remain the top challenge in 2020.

Member Engagement 97

Member Engagement Social Media Revenue millennials 97

Nimble AMS

DECEMBER 21, 2020

These generations now expect similar types of interaction with technology throughout their experiences. Layer on top of the expectations of our newest members, 2020 accelerated the rate of change and digital transformation. Today’s members will no longer accept outdated and manual e-commerce experiences.

Revenue 78

Revenue millennials Member Experience Recruiting 78

Reid All About it

MARCH 12, 2021

I just read a new paper— The New Association Tech Ecosystem: Powering Member Experiences with Integration and Specialization —from Chris Gloede and Karen Power of Ricochet Advice and I suggest you do too, especially if you have technology or analytics decisions on the horizon. Association technology and analytics. Thu 3/18 at 11 a.m.

Nashville 370

Nashville LMS Recruitment Recruiting 370

Nimble AMS

NOVEMBER 16, 2020

As if keeping up with member interests and expectations weren’t challenging enough, 2020 came along and it was like the ground shifted. Nearly every aspect of members’ lives have been disrupted in some way. These are just some of the ways you can deliver member value and continue to grow your organization in today’s environment.

Certificate 78

Certificate LMS Software Resources 78

HighRoad Solution

JANUARY 6, 2021

We’ve taken a look back at lessons learned from 2020 and compiled six hot takes for you to consider prioritizing in the new year so that you're making the most of new opportunities. The beginning of a new year always brings an air of excitement, and we’re not sure there’s ever been a year we’re more anxious to welcome in than 2021.

Member Experience 78

Member Experience Member Engagement Technology 78

Nimble AMS

JANUARY 27, 2021

2020 In(Sight) Report, which shows that 53 percent of employees say they can save up to?two With chatbots intercepting and answering more straightforward questions, the more complex inquiries can be passed to a live agent, who can take time to assist the member and ensure an exceptional experience. WorkMarket’s?2020

Process 78

Process Revenue Member Experience Analysis 78

Nimble AMS

AUGUST 18, 2022

Since 2020, many associations have been hit with challenge after challenge. Our Nimble AMS team can’t wait to show you how our tech can transform your association! Join me ( Jeff Bachelor ) and the rest of the crew at ASAE Annual on August 20-23 in Nashville, TN. This year’s theme is Disruption=Opportunity.

Nashville 24

Nashville Team Technology Conference 24

Reid All About it

SEPTEMBER 13, 2019

5 Trends Shaping the Future of Fundraising in 2020. Learn about five trends that will impact the nonprofit fundraising space the most in 2020. Scot Westwater, Co-founder and Lead Voice Strategist, Pragmatic. Susan Westwater, Co-founder and CEO, Pragmatic. Tue 9/17 at 1 p.m. – More info/register. Host: Nonprofit Tech for Good.

DC 34

DC Washington Revenue Review 34

Associations Now

JANUARY 28, 2020

But she says if you move around a bit and plan far enough in advance, you can capture moments that illustrate the member experience. Here some of Asico’s tips for spotlighting your members in compelling ways through visual imagery. A post shared by ADHA (@youradha) on Jan 13, 2020 at 2:53pm PST.

Examples 121

Examples Tips Recruiting Recruitment 121

Reid All About it

APRIL 17, 2020

Go on a virtual visit to the New York Times’ 52 Places to Go in 2020. ( Then we’ll open up questions to attendees to learn about what’s keeping you up at night and where you think content is headed in 2020. Quick hits before we get to the list of this week’s free education: 25 tools and ideas for brainstorming in a remote world.

North Carolina 44

North Carolina Revenue Montana Content 44