This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Memberexperience is the combination of all the interactions your members have with your organizationfrom the onboarding process to the way members access their benefits. Understandably, this impacts how members feel about your association. Why Create a Holistic MemberExperience?
Associations, how can you help member employers? Snack pack How to ensure your association’s communications cut through the inbox clutter. Sarah Sain, CAE, Naylor Association Solutions The power of personalized member engagement: why its critical for associations and how to get started.| More info/register. 1 CAE credit.
Learn actionable strategies for creating seamless and impactful experiences for speakers, including effective content management, communication practices, and capturing feedback to foster ongoing relationships. Crafting a Winning Value Proposition Through MemberInsights When was the last time you revisited your value proposition?
Steps to Use Technology as a Growth Enabler: Invest in Member-Centric Technology: Focus on tools that enhance engagement, such as CRM platforms and personalized communication systems. AI can also provide predictive insights to guide decision-making. A member-centric approach builds trust, enhances engagement, and drives loyalty.
How to Prepare for 2025 : Strengthen Cybersecurity Protocols : Adopt multi-factor authentication, regular software updates, and secure data management practices to protect member data. Build Transparency : Reassure members by openly communicating the measures youre taking to protect their information, building trust and confidence.
They save time and when done well, can truly enhance the memberexperience. From standard operating procedures to communication styles and even long-range goals, we all have a lot to learn from each other. They’ll answer your questions on membership related to membercommunities (e.g., 1 CAE credit.
Katie Johnson, General Counsel and Chief MemberExperience Officer, National Association of REALTORS®. 5 Ways to Enhance the Modern MemberExperience. Most existing association management system (AMS) solutions lack the online customer experience that people have come to expect in our digital age.
Read our blog to learn more about online communities and discover how your association can use one to boost member connections and loyalty. What is an online community? An online community is a group of people with a shared interest or purpose who choose to connect and communicate virtually.
But according to the Community Brands 2022 Association Trends Study , only 39% of association professionals have one! While data analytics might be communicated as a high priority, the surveyed association professionals report their confidence in the state of their member data remains weak. Download now.
One of the most fascinating technological developments is the increasing use of artificial intelligence (AI) to deliver a more meaningful and valuable customer and memberexperience. explains the basics of AI (and its many cousins) and shows how AI can be used to help members develop an association habit. Exciting times!
One of the core staff values would be to be intensely member-focused. We would talk with members often, conduct listening tours, and interview them. We would use all the memberinsights we gain to develop our membercommunications, set our strategy, and create an innovation plan. What would you do?
You can learn more about the industry by listening to both your staff and members. Association staff have routine contact with members and will likely understand the memberexperience better than you. Plan to have ongoing meetings with staff to gain insight into the issues members are facing.
This is great advice but it is awfully hard to do when we don’t know our members’ why. For every action (or inaction) members (and non-members) take there is a why. As established organizations, knowing our member’s why helps us develop and communicate our why.
Presenters: Jane Barwis, Founder and President, BRG Communications. Presenter: Monica Finch, Head of Communications & Brand at Classy. From a robust career center to engaging communications vehicles and comprehensive sponsorship programs, ASAE’s story is unique within the industry. 1 CAE credit. More info/register.
The weekly list of free educational events and resources for the association community…. Marketing, membership and communications awards. Memberexperience. Amanda Kaiser says memberexperience must be the new blueprint for engagement. What has Changed about the MemberExperience? every Monday.
The top posts cover factors to consider when deciding on a workforce model, managing a multigenerational workforce, virtual work communication, imposter syndrome, and connecting with others when working remotely. Chelseah Mesa (moderator), program manager with the Federal Communications Bar Association. AMS (r)evolution. CAE credit.
Our members are self-centered. Our members have… no time. Only organizations that solve our member’s problems, speak their language, and understand them will get their time and attention. Not in a bad way, we are all self-centered. and their attention is scattered.
People are people and yes, maybe we are using different tools to communicate and to receive information but fundamentally we are all still people. Some research lists Millennials professional wishes: more work-life balance (or more work-life blending), more collaboration and more meaning in their work. But, who doesn’t want this?
Members don’t take the time to understand their benefits. Those chapter leaders are not communicating well with new members. There are so many situations that pit association staff against members. The board president has us running after his pet project. The conference volunteer is not doing her job.
If you’re using trade association membership software, for instance, factor in those costs as they directly contribute to the memberexperience. Consider all the exclusive resources, networking opportunities, training sessions, and other benefits that members gain access to. Whichever route you choose, transparency is key.
. – Successful Rebrand (Radio Free 501c ) Radio Free 501c, the podcast of Rogue Tulips Consulting (formerly Nonprofit Conversations) features guests from across the nonprofit community and the business world to share expertise on a variety of topics related to the practice of nonprofit management. CMP credit. More info/register. 1 CAE credit.
These questions address issues that affect the memberexperience, security, data integrity, e-commerce, training and support, reporting, data migration, upgrades, and costs. Memberexperience. Fonta suggests applying the core principles of a good online user experience (UX) to help members take advantage of benefits.
Transforming MemberExperiences With AI Marketing Learn about a carefully curated selection of intuitive, powerful AI tools specifically developed for the unique challenges of modern marketing. Learn what they value most and strategies to help you improve your association’s memberexperience and deepen member engagement.
We organize all of the trending information in your field so you don't have to. Join 57,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content