Smooth The Path

APRIL 7, 2016

Implicit in our ask to take an online survey, respond to a member interview, attend a focus group or even when we ask off-handed informal questions like what did you think of the conference? How does this apply to member insights? Seth Godin talks about the problem with surveys in his recent blog post.

Member Insights 60

Member Insights Member Research Survey Process 60

Associations Now

FEBRUARY 6, 2024

The National Association of Benefits and Insurance Professionals (NABIP) has launched a new department focused on innovation, dedicated to leveraging member insights and AI to develop tools to better serve its audience. Member surveys had revealed a gap between member needs and what the association was delivering.

Innovation 80

Innovation Tools Revenue Member Insights 80

Smooth The Path

APRIL 3, 2016

Fast data sources are quick polls, Google Analytics, an email campaign’s open rate, and this conference’s registration quantities. When you have seemingly unanswerable questions about members it is slow data that holds the answer. Related posts: Please ask members. Data and association decision making.

Member Insights 60

Member Insights Conference Member Research Survey 60

Reid All About it

SEPTEMBER 13, 2019

MemberSuite describes how technology (beyond the conference app) can help you improve the event attendee experience. What a member (or anyone) says they need isn’t always what they really need. At Association Success , Chris Beaman explains why you have to dig deeper and keep asking Why to fully understand how to meet member needs.

DC 34

DC Washington Revenue Review 34

Nimble AMS

APRIL 6, 2022

Hosted by Community Brands, Xperience allowed attendees virtual one-on-one meetings with conference exhibitors, in addition to larger group sessions. Other customer favorites that assist staff in job efficiency include Survey Monkey, Phone2Action, Mass Mailer, Slack, Aircall CTI, and All Aboard. .

Software 117

Software Missouri Revenue Member Experience 117

Smooth The Path

FEBRUARY 17, 2016

Members want us to solve problems that they can’t solve for themselves – Greg Melia , Director of Membership for ASAE at MASAE’s 2015 mid-year conference. We solve the problems that nag our members, problems that no one else cared to solve or could solve. Of course he is right. This is the essence of an association.

Directory 60

Directory Innovation Survey Member Insights 60

MemberClicks

NOVEMBER 17, 2022

From webinars to conferences, educational events tend to draw a crowd. Other organizations’ members may love the Q&A sessions and being more interactive with speakers. If you’ve held this event before (or an event similar to it), hopefully you collected feedback via a post-event survey.

Survey 72

Survey Member Insights Examples Maine 72

Smooth The Path

MAY 3, 2018

.” “Every year my membership is becoming less of value,” thinks a member. “Our long-time members are becoming more and more an at-risk segment but, networking and professional development ranks highest on our satisfaction survey and we are delivering those two things. They should be happy.”

Innovation 87

Innovation Recruiting Recruitment Leadership 87

Smooth The Path

AUGUST 2, 2016

We have edited and proofed the conference schedule so many times we have it nearly memorized. Likely members think the value of their membership is more than or less than we think they think it is. Likely members have better or worse experiences with the association than we guess they do.

Member Research 60

Member Research Survey Conference Strategy 60

Smooth The Path

FEBRUARY 9, 2017

Members don’t take the time to understand their benefits. Those chapter leaders are not communicating well with new members. The conference volunteer is not doing her job. There are so many situations that pit association staff against members. Dive into your member’s stories and find out how close you are.

Survey 60

Survey Project Conference Content 60

Smooth The Path

JULY 30, 2020

Not only do their conversations help them, but these conversations can also help us help them because these conversations are untapped rich qualitative member data. They are powerful ways to get insights into our members’ world. No longer are events, communities, and meetings just benefits.

Member Research 78

Member Research Video Report Conference 78

MemberClicks

MAY 9, 2022

Now that you know why you should involve your members in your event planning, here are the questions you definitely should be asking. This member survey question could be an open-ended question, or in a multiple-choice format. Planning an educational event like a webinar, conference, or speaker series? Email survey.

Event Planning 52

Event Planning Survey Review Social Media 52

Reid All About it

MAY 14, 2021

This week, WBT Systems shared a swipe file of marketing blurbs for association conferences, courses and credentialing programs —have at it! Agnes Amos-Coleman, MBA, CMP, education, conference, event, certification consultant, Amos-Coleman. Learn how to create more engagement, connection and meaning at your next virtual conference from.

Technology 341

Technology Strategy St. Louis Tips 341

Reid All About it

OCTOBER 25, 2024

YourMembership offers guidance on membership marketing for small associations , including tips on personalized communication, joining and renewing procedures, and new member onboarding. Membership survey. iMIS by ASI invites you to participate in their seven-minute Membership Performance Benchmark Survey. More info/register.

Arlington 252

Arlington Revenue Education Strategy 252

Reid All About it

APRIL 16, 2021

Agnes Amos-Coleman, MBA, CMP, education, conference, event, certification consultant, Amos-Coleman. Virtual & Hybrid Events: Customer Stories to Inspire Your 2021 Conference. You made quick decisions, relied on instinct, and tried new things, including taking your conferences virtual! Guest: Patrick Bontinck. 1 CAE credit.

Revenue 363

Revenue Strategy Team Content 363

Reid All About it

FEBRUARY 11, 2022

Year-round conference community. It” is that feeling of conference community, conversations and intellectual stimulation that WBT Systems says your association can keep going in a year-round learning community. “It” Check out the results of the AMS/CRM Selection Survey conducted by 501Works, in partnership with Branching Knowledge.

Content 39

Content Strategy Technology Tips 39

Reid All About it

FEBRUARY 14, 2025

Confex Events: Why This Show Format Is Changing the Game Confex events are a unique combination of conference, exhibition and, in some cases, hosted buyer meeting programs in one event. Niero, PhD (moderator), Vice President, Professional Testing, Inc. Wed 2/19 at 11 a.m. Listen to case studies from confex organizers.

Chicago 252

Chicago Arlington Education Strategy 252

Reid All About it

NOVEMBER 29, 2024

Young members. Highland released the survey results of its inaugural Young Professional Membership Index (YPMI). – AWTC Advance Conference 2024 (Arlington VA) Check out this year’s program, designed to help attendees advance their skills, create experiences and develop their network. What Do Members Want?

Arlington 245

Arlington Chicago Education Strategy 245