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Memberexperience is the combination of all the interactions your members have with your organizationfrom the onboarding process to the way members access their benefits. Understandably, this impacts how members feel about your association. Why Create a Holistic MemberExperience?
From AI-driven personalization to cloud-based management systems , digital transformation enhances efficiency, engagement, and revenue opportunities. Considerations for Your Association Are we investing in automation and AI to improve memberexperiences? Can we personalize the memberexperience through data-driven insights ?
Why Your Data Matters & What You Can Do With It Learn how to harness your association’s data and build a culture of analytics to help drive strategic decisions, enhance memberexperiences, and unlock new opportunities for growth. Host: UST Education Speaker: Austin Campbell, Leadership Doctor Tue 2/25 at 12 p.m.
Associations watched their members grappling with the new reality and made some discoveries of their own: Connection and community became more important to members, especially those who work from home. Fewer members were interested in the time commitment required by volunteer leadership. Map the Member Journey .
Agile Governance and Leadership Rigid governance structures can slow progress. Diverse leadership pipelines that reflect the evolving workforce. Operational Excellence Through Technology Technology should be fully integrated into an associations core strategy , enhancing efficiency and memberexperience.
A lightweight framework can also help organizations that are in the process of updating an existing strategy – whether that’s understanding data and systems, solving known and unknown challenges, or improving operational performance and memberexperience. Culture change starts at the top.
Technology Trends to Anticipate for 2025 Hear about key system trends for 2025, including the end-of-life of Windows 10, and how these changes will impact organizational IT infrastructure. They save time and when done well, can truly enhance the memberexperience. 1 CAE credit. Host: Impexium Thu 11/7 at 1 p.m. – 1 CAE credit.
The resulting data will help you prioritize resources and guide conversations with your leadership. If youre embarking on an AMS project, start your research with a review of 108 Ideaspaces list of issues to consider when selecting an association management system (AMS). Workforce development. AMS selection. 1 CAE credit.
When it comes to delivering superior memberexperience (MX), association professionals know how important it is to invest in technology that drives member loyalty. Implementing modern technology is a fantastic first step to boosting member engagement, but your association shouldn’t stop there. Code of ethics.
Steps to Use Technology as a Growth Enabler: Invest in Member-Centric Technology: Focus on tools that enhance engagement, such as CRM platforms and personalized communication systems. Prioritize Security and Compliance: Implement robust cybersecurity measures and provide staff training to protect member data.
Chazin & Company describes what association CEOs should expect from their finance and accounting teams , so staff and volunteer leadership have the financial information they need to answer questions, make data-driven decisions and fulfill their fiduciary duty. To engage members, WorkerBee.TV Association finances.
Even as AOL clung to its legacy systems, it became clear that the company wasnt keeping up with evolving expectations. But todays members want on-demand digital experiences, personalized content, and seamless virtual engagement. Yet, many associations still operate with outdated systems and approaches.
WBT Systems read through four recent research reports to discover what association execs and members are saying about the pandemic’s impact on associations, the future outlook, and their take of innovation—I especially liked those findings from Mary Byers. Lee Hornstein, CEO and Founder, C-Systems. Research on associations.
MemberSuite tackles one of the most perplexing questions about the future of conferences: how to provide an integrated experience at a hybrid conference —and why you should. . Adults need guidance counselors too, says WBT Systems. Host: Altai Systems. James Bergmann, Director Of Business Development at Altai Systems.
This week, WBT Systems shared a swipe file of marketing blurbs for association conferences, courses and credentialing programs —have at it! Get a glimpse into questions company leadership must ask themselves when considering the future of their workers and workplace environments. 5 Ways to Enhance the Modern MemberExperience.
When Sheri Jacobs of Avenue M polled association professionals, she learned they struggle with prioritizing innovation because of limited time, risk aversion, and lack of leadership support. Memberexperience. How Well Do You Know Your Members? Challenge your understanding of your association’s members.
WBT Systems does too. This week, they discuss peer advisory groups for association members who want to learn from and with each other. Selecting a Cloud System – A Guide for Association Executives. It is used to drive marketing campaigns, anchor sales conversations, and fuel the memberexperience.
Personalized Member Engagement AI enables associations to create personalized memberexperiences that can dramatically improve satisfaction and retention. By analyzing member data—such as past interactions, preferences, and behaviors—AI tools can offer tailored recommendations, content, and services to individual members.
If youre embarking on an AMS project, start your research by reviewing 108 Ideaspaces list of issues to consider when selecting an association management system (AMS) , such as reporting, security, API, technology partners, access control, cost of ownership, vendor stability, and the ability to expand software capabilities as your needs change.
Technology is the backbone of operational efficiency, data-driven insights, and personalized memberexperiences. While CRM systems have long been a focus, leveraging AI tools and your data is quickly becoming the most important way to stay competitive in todays fast-paced environment.
With the right tools and strategies, associations can move beyond simple data collection to predictive analytics, allowing them to anticipate member needs, optimize resources, and improve program outcomes. The challenge for many associations lies in having the right systems and skills in place to make the most of their data.
Your leadership probably thinks the one you have is good enough, especially with all the other demands on your association’s limited budget. Think how leadership thinks: align each point of your argument to an organizational goal. The first question from leadership will be “How much will this cost?” But you know better.
Mastering Year-End Reporting: 5 Tricks and Treats for Advocacy Teams It’s important to show your leadership team, board, and members or clients what you’ve accomplished in the past year, but it’s even more important to connect past success to future plans, especially with a tumultuous election year ahead. . 1 CAE credit. .
. – Benchmarks for Success Dive into Higher Logic’s most recent association email, community, and memberexperience survey data benchmarks. Conscious Leadership The people in our organization can be the hardest part or the best part of our jobs, depending on the leadership and communication style we bring into our organizations.
We sat down with Tom Morrison, MTI CEO, and Kristen Speer, MTI Director of MemberExperience, to hear their story and learn about how they’ve harnessed the power of online communities to tap into the future of their membership and provide maximum value. They have allowed me to be more efficient with my time.”.
When you don’t know what’s going on with your members, what is important to them, what events they attend or products they buy or where they’re located, you’re losing out on key opportunities to connect and ultimately make your members’ experience a great one. Member engagement is everyone’s job.
WBT Systems describes how associations can support women professionals by providing professional development, leadership training and networking opportunities, and educating employers about eliminating workplace challenges. Member onboarding. Quick hits Can AI write thought leadership content for you? More info/register.
If that type of experience isn’t an option for you, WBT Systems shares 13 ways you can get a basic level of knowledge and keep up with the trends in your association’s industry or profession. It’s frustrating to have member and event attendee data spread out across the organization in different databases. More info/register.
If the registration numbers for your educational programs are disappointing, WBT Systems shares several reasons people don’t commit to online courses and conferences. For entrepreneurs or anyone who wants to develop an entrepreneurial leadership style, John Pence shares his takeaways from MIT’s Entrepreneurial Masters Program.
WBT Systems shares several association examples of self-assessment tools and programs for choosing a career path or course of study, preparing for a certification exam, or improving business practices and policies. Jamie Notter, Propel ) Five ways thought leadership content drives higher search rankings. 1 CAE credit. 1 CAE credit.
Personalized MemberExperiences as a Standard 2024 Trend : Members now expect personalized experiences, and our survey shows that associations are investing in technologies to deliver tailored, relevant interactions.
Insights from this data can help your entire organization make more informed decisions, streamline your operations , anticipate future organizational and member needs, and deliver a better overall memberexperience. But you must be able to put your data to use. . What it takes to be a data-driven organization. Marketing .
Enhancing Member Engagement Upskilling your workforce isn’t just about operations—it’s about providing better value to your members. AI and digital tools allow associations to personalize memberexperiences and engage them in more meaningful ways.
It’s scary to think what might happen to chapters if they can’t find enough members to lead them. Billhighway discusses the causes of leadership succession issues and offers strategies for preventing volunteer burnout , a big problem for chapters. Leadership development for young members. More info/register. 1 CAE credit.
WBT Systems explains how you can use ChatGPT to manage and market your association’s education programs. How to Personalize and Automate your MemberExperience Despite technology that helps associations take some of the labor out of communicating with members, true custom memberexperiences still tend to require manual effort.
Because so many associations are quickly converting their in-person conferences to virtual conferences, WBT Systems shares advice on engaging virtual conference attendees with the right kind of content design, networking ideas, and other extracurricular activities. Ami Bera, member of Congress representing Sacramento County, California.
Non-Dues Performance Leadership: Explore the Gaps and Opportunities to Success Learn about key performance indicators of high-value non-dues programs, research results from the 2023 PAR Non-Dues Performance Survey, and how associations are successfully running, managing and staffing non-dues programs that their markets rely on. 1 CAE credit.
If you have a system selection in your future, or you’re in the midst of one, stop right now and read this post from Dan Hickey at DelCor Technology. He writes about a functional requirement that associations often overlook during association management system (AMS) selection: user experience. Location: Alexandria VA.
The second article points out that association members are much more “tech savvy” than association executives may think. Using the examples above from the questionnaire, the number of program completions and the success rate of the associations programs could be measured with data from the association learning management system.
I just read a new paper— The New Association Tech Ecosystem: Powering MemberExperiences with Integration and Specialization —from Chris Gloede and Karen Power of Ricochet Advice and I suggest you do too, especially if you have technology or analytics decisions on the horizon. It means “jumping out of the system.” CAE credits.
WBT Systems opens their most recent post with a quote from Maya Angelou: “Do the best you can until you know better. Your association can help staff, volunteer leaders, and members know better by offering (and requiring for some) diversity, equity and inclusion (DEI) education. Inclusive leadership. Host: Altai Systems.
By tailoring content and interactions, associations can enhance member satisfaction, increase retention, and boost event participation, leading to a more vibrant and active membership. However, many associations struggle to engage members on a deeper level due to resource constraints or legacy systems. The result?
Maybe your association is experiencing challenges, so you’re searching for strategies to empower your staff and enhance the memberexperience. Regardless of your large association’s situation, the Nimble AMS team is here to offer tips to measure your success and meet your future goals!
WBT Systems explains how to design and market programs that meet the education expectations of Millennials and Gen Z. How to Save Time Making Conference Education & Proposal Management Systems Work Together. Hear key takeaways from the presenters’ experiences working with association executives to deliver conference education.
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