Member Experience Member Research Process 
Reid All About it
NOVEMBER 1, 2024
Member workplace challenges. This member research report from Halmyre Strategies describes the challenges faced by various professions as a new generation enters the workforce , including burnout, work-life balance, client demands, value of credentials, diversity, and changing workforce roles. . Ok, and then what? 1 CAE credit.
Reid All About it
JULY 5, 2024
You’re more likely to attract and keep members with either a combination or tiered membership structure. Learn about budgeting aligned to the mission and requirements within by-laws, examples of the budgeting process at all stages of development, and a plan for next year’s association budget built on an “opening day” mindset.
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Nimble AMS
AUGUST 8, 2024
The same goes for your members. While you never want to lose a sale, a frustrating cancel or return process can lead to a poor member experience. Make it easy for members to cancel an event RSVP, merchandise purchase, and, yes, even the membership itself. So do your members.
Smooth The Path
JUNE 18, 2019
The online membership application process didn’t allow me to set my username and password, so right after I joined, I couldn’t log in and check out my new member benefits. My first-year member experience lines up with many other new member’s experiences according to member research.
Smooth The Path
MAY 21, 2017
These six insights were straight from member research, and I have three more for you. Receptions are awkward for most attendees except for a few long-timers. I’m a first-time attendee, and I don’t know how to navigate your conference. The topics I care most about are not on the agenda.
Smooth The Path
APRIL 7, 2016
One unusual process they’ve recently started caught my ear. They created a few formal channels for staff members to submit their great ideas (this is not so unusual). If it is put into the new product process the submitter knows why, when and how. If you are considering a member survey this post is worth your time.
Smooth The Path
AUGUST 6, 2018
The results of years of member research show that high-performing professionals tend to move through three stages during their career. Here is another way to look for gaps in your association’s value proposition. They recognize that they have a lot to learn and they want to prove or distinguish themselves.
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