Reid All About it

AUGUST 30, 2024

This member research report from Halmyre Strategies describes the challenges faced by various professions as a new generation enters the workforce , including burnout, work-life balance, client demands, questioning the value of credentials, diversity, and changing workforce roles. . Workplace challenges. More info/register.

Video 213

Video Content Revenue Strategy 213

Reid All About it

JULY 5, 2024

You’re more likely to attract and keep members with either a combination or tiered membership structure. Learn about budgeting aligned to the mission and requirements within by-laws, examples of the budgeting process at all stages of development, and a plan for next year’s association budget built on an “opening day” mindset.

Strategy 270

Strategy Education Content Tips 270

GrowthZone

JUNE 6, 2017

Not even the best renewal process will win them back. This is one key reason why new members do not renew at the same rate as other members. Engage your new members early and engage them for life! Amanda Kaiser, MBA, is a qualitative member researcher. The window closes.

Member Engagement 133

Member Engagement Member Research Process Marketing 133

Nimble AMS

AUGUST 8, 2024

The same goes for your members. While you never want to lose a sale, a frustrating cancel or return process can lead to a poor member experience. Make it easy for members to cancel an event RSVP, merchandise purchase, and, yes, even the membership itself. So do your members.

Discount 131

Discount Tips Member Experience Member Research 131

Reid All About it

JUNE 21, 2024

How Hotel Costs, Safety Factors Are Impacting Convention City Competitiveness Hear about new data and trends impacting the site-selection process from the research team behind the 2024 Convention Cities Index (CCi). Glover, SHRM-SCP, VP of HR, Consulting, Marcum Cynthia White, Director of HR, Consulting, Marcum Wed 6/26 at 12 p.m.

Arlington 264

Arlington San Diego Course Strategy 264

Optimist Consulting

MAY 22, 2014

I know from working with my clients on membership change projects that there are two essential elements to any change process that affect members: Ensuring you use a long-term communications campaign that is consistent. Taking your members along with you. Talking to members.

Project 100

Project Marketing Committee Proposal 100

Reid All About it

OCTOBER 4, 2024

This member research report from Halmyre Strategies describes the challenges faced by various professions as a new generation enters the workforce , including burnout, work-life balance, client demands, questioning the value of credentials, diversity, and changing workforce roles. More info/register (ASAE members only).

NJ 258

NJ Email Marketing System Education 258

Association Success

MAY 28, 2019

To provide context on what considerations we made in our rebrand, we want to point out a few factors that went into our decision: Member Research. In 2016, SMPS engaged a research firm to identify perspectives, opinions, needs, and desires of our members. The Future of the Profession.

Survey 113

Survey Social Media Member Research Marketing 113

Socious

SEPTEMBER 30, 2016

Completed by member research and association expert Amanda Kaiser, the study also delves into how and why those associations are innovating, as well as why other associations may be struggling. They know they need to think outside the box and solve member problems. So why are only half of associations innovating?

Innovation 100

Innovation Membership Management Process Products 100

Smooth The Path

APRIL 7, 2016

One unusual process they’ve recently started caught my ear. They created a few formal channels for staff members to submit their great ideas (this is not so unusual). If it is put into the new product process the submitter knows why, when and how. If you are considering a member survey this post is worth your time.

Member Insights 60

Member Insights Member Research Survey Process 60

Smooth The Path

NOVEMBER 6, 2016

In preparation for other strategic planning processes the association conducted quantitative member surveys but found the results were not all that actionable because there continued to be so many unanswered questions. Based on this input we outlined two goals for the research project: Understand member’s current challenges.

Case Study 104

Case Study Project Association Value Member Engagement 104

Smooth The Path

FEBRUARY 20, 2020

Feedback from systemic issues are usually complaints based on problems created by ineffective processes, systems, platforms, rules, or people. ” There’s no sense in spending weeks fixing the registration process if just one member out of thousands feels that way. .” Not every view is shared by every member.

System 103

System Process Project Organization 103

Associations Now

AUGUST 9, 2019

If you’re launching a new website, take a hint from the Healthcare Financial Management Association , says member researcher Amanda Kaiser on Smooth the Path. The MemberSuite blog explains the art and science of the process. . — Keith R. Chamberlain (@ChamberlainKR) August 8, 2019. Other Links of Note.

New York 87

New York Social Media Price Member Research 87

Smooth The Path

AUGUST 6, 2018

The results of years of member research show that high-performing professionals tend to move through three stages during their career. Here is another way to look for gaps in your association’s value proposition. They recognize that they have a lot to learn and they want to prove or distinguish themselves.

Association Value 84

Association Value Member Research Team Industry 84

Smooth The Path

MAY 21, 2017

These six insights were straight from member research, and I have three more for you. Receptions are awkward for most attendees except for a few long-timers. I’m a first-time attendee, and I don’t know how to navigate your conference. The topics I care most about are not on the agenda.

Conference 104

Conference Social Media Member Research Leadership 104

Reid All About it

JULY 9, 2021

Learn how to approach AMS selection in a post-pandemic world, from consideration to launch and beyond, based on member research and the many lessons learned this past year. Processing credit cards means you need to manage PCI compliance. Thu 7/15 at 1 p.m. – AMS Selection in a Post-Pandemic Era. CAE credit. More info/register.

Rhode Island 195

Rhode Island Technology Strategy Member Engagement 195

Smooth The Path

JUNE 18, 2019

The online membership application process didn’t allow me to set my username and password, so right after I joined, I couldn’t log in and check out my new member benefits. My first-year member experience lines up with many other new member’s experiences according to member research.

Organization 108

Organization Member Engagement Member Experience Video 108

Smooth The Path

OCTOBER 25, 2018

The members who have a voice in your association may not represent the member segment most critical to the health of the association. Related: Differentiating between member feedback and member criticism. Broken association processes fracture engagement. Common trap for association professionals.

Examples 84

Examples Process Member Research Strategy 84

Smooth The Path

JUNE 30, 2016

Related: Members need association help when they face change or start something new. The award-winning process for association innovation. Did you know that member surveys can be risky? The post One Thing We can do to Prepare for Change appeared first on Smooth The Path.

Innovation 74

Innovation Survey Process Member Insights 74

Associations Now

AUGUST 27, 2018

Is it time for a process audit? On her Smooth the Path blog, member researcher Amanda Kaiser outlines how broken processes can inhibit engagement. It’s no secret that social media is a key marketing tool. But it’s also an underrated way to recruit volunteers, says Jade Anderson on the VolunteerMatch blog.

Social Media 51

Social Media Recruitment Recruiting Member Research 51

Smooth The Path

SEPTEMBER 9, 2021

Our community is in the process of developing virtual conference etiquette. During online events, we can capture all of that amazing, juicy, interesting data and use it to increase the knowledge in the community. Related: Priming people for participation. A prediction for the conferences of the future.

Conference 78

Conference Report Examples Process 78

Smooth The Path

APRIL 10, 2017

I come from a long line of champion sleepers. We go to bed on time. We fall asleep quickly. We sleep straight through the night. We wake up feeling rested. I thought I too was a champion sleeper until I found out that a few of my relatives were struggling with sleep issues. So then I wondered am I getting enough sleep?

Survey 100

Survey Cost Member Research Process 100

GrowthZone

JUNE 28, 2017

Review your value message internally: During your strategic planning cycle, formally ask board members what they believe members think are the strengths of the association. In an unsolicited process, are your strengths among the ones you publish in your value proposition? Have your member’s biggest worries or needs changed?

Survey 60

Survey Tools Examples Member Research 60

Mizz Information

NOVEMBER 18, 2018

This recent update summarizes what the project team learned from their latest member research; this post goes into why they did it and this helpful guide details how they did it. Gotta love these people for their thoroughness and transparency! Public participation fills gaps in the knowledge.

Leadership 63

Leadership Survey Resources Examples 63

Smooth The Path

JANUARY 24, 2016

Coming out of my own member research, the challenge that comes up nearly universally among members of all associations is the need to influence. The race to the bottom is pitting employee against employee and high stress environments are exacerbating tensions and sometimes bad behavior. Influencing skills.

Social Media 60

Social Media Member Research Tips Education 60

Fonteva

FEBRUARY 9, 2021

With your event tools integrated into your core management system, you have the ability to easily create event pages and streamline the registration process. Then, all of that data can be centralized in your member database to further help you engage your members.

Member Engagement 98

Member Engagement Tips Recruitment Recruiting 98

Associations Now

FEBRUARY 3, 2016

Your intrepid membership blogger returns from two conferences at regional societies of association executives with a roundup of tips and ideas, including great questions for member research and the power of delegating metric measurement to staff. Being member-centric means making every interaction positive. Yes, rates, plural.

Connecticut 40

Connecticut New York New Jersey Member Research 40

Membership Marketing

JULY 11, 2024

Our data suggest that many associations turn to market research to address this challenge. Our data show that 38% of associations conduct member research annually, and 29% conduct member research at an even greater frequency. The use of research positively correlates with encouraging membership numbers.

Report 40

Report Marketing Member Research Innovation 40

Smooth The Path

NOVEMBER 29, 2016

What is particularly interesting about this year’s conference is the team methodically set about meeting some of members’ biggest challenges. Here are the top challenges we all have and here is what we did about them: New Members Feel Like Outsiders. We’ll hear about how to change a culture and how to set up the right processes.

Innovation 60

Innovation Conference Committee Member Research 60

Association Adviser

SEPTEMBER 19, 2016

Do you have a formal process for innovation or do ideas come up ad hoc when opportunities arise? SW : At OSCPA, we encourage ideas from all parts of the organization, but we also recognize the need process. AA : What’s the best way to figure out what members need? SW : It starts with really knowing your members.

Ohio 60

Ohio Innovation millennials Resources 60

Mizz Information

NOVEMBER 18, 2018

This recent update summarizes what the project team learned from their latest member research; this post goes into why they did it and this helpful guide details how they did it. Gotta love these people for their thoroughness and transparency! Public participation fills gaps in the knowledge.

Leadership 40

Leadership Survey Resources Examples 40

Fonteva

AUGUST 15, 2019

But with an association management platform , these tools can all be available— without the integration process. You can expand your platform to include: Member registration capabilities Cloud-based member database Website builder Email marketing options Online store Online event registration Online payment and donation processing.

Association Software 40

Association Software Software Tools Association Management 40

CSAE

JUNE 27, 2023

Key highlights from the Town Hall are below: Members were reminded of CSAE’s strategic priorities: to be the champion for associations, to be the centre of excellence for the association sector and to be a model for continuous improvement in association management.

Committee 40

Committee Team Library Review 40

Sequence Consulting

JANUARY 14, 2025

a member renews their membership and receives a thank-you email). Use these features to automate repetitive tasks like sharing membership renewal reminders, processing payments, and managing event registrations. Automation ensures communications are consistent and timely, keeping members engaged in your programs.

Member Engagement 72

Member Engagement Tips Recruitment Recruiting 72