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Protech Associates Creates “Tier 1 Support on Steroids”

Higher Logic

Based in Columbia, Maryland, Protech Associates, Inc. provides cloud-based association management software powered by Microsoft Dynamics CRM. In early 2015, Protech Associates Director of Customer Care Matt Bruffey recognized the need to improve the customer support experience. Launching the Community.

Library 180
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Connecting Associations in Person and Online: The Evolution of Naylor AMS

Association Adviser

The company’s association management software helped associations manage their member and operations data including event registration, committees, continuing education, directories, website data and reporting. Naylor entered the association management software space by acquiring Timberlake in January 2015.

Software 113
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Best 2014 Blogs from Our Association and Alliance Management Company

Virtual

This blog explains where and how different associations should be speaking to their audiences—a question that will only get more complicated in 2015. The Long Road to Standards Adoption This blog offers some interesting background on technology standards and near field communication (NFC) standards, as just one example.

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WBT Systems’ TopClass maintains position as #1 LMS for Associations

WBT Systems

The annual LMS Vendor Awards highlight the best learning management system vendors across 12 key categories, identifying the top three and two honorable mentions in each category. TopClass LMS had previously been named the Best Association LMS in 2015.

LMS 150
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Volunteer management: I gotta feeling

Aaron Wolowiec

Like many of you, I’ve been known to juggle a handful of volunteer roles in addition to my nine-to-five job at any given point in time during my association management career. Communication among volunteers is unpleasant. Establish clear goals and expectations – communicating them early and often. Who am I kidding?

Michigan 100
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Segmenting Members Leads to More Relevant Communications – and More Memberships

Association Adviser

Last year’s survey results revealed that associations are communicating with members more frequently and via more channels than at any time since we began this survey in 2011. Other outsourced communication functions include magazines, directories and social media. Why segment your member communications?

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PODCAST: The Power of Change with Michael Praeger: Strategy 123’s Cat Carmichael on CAM Industry’s Most Pressing Challenges

AvidXchange: Association Management

Our guest for the first episode of “The Power of Change with Michael Praeger” is Cat Carmichael, the Chief Executive Officer for Strategy 123, a strategic community association management (CAM) consulting company focused on acquisition preparation, increased profitability and creating successful exit strategies and succession plans.

Strategy 130