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Protech Associates Creates “Tier 1 Support on Steroids”

Higher Logic

Based in Columbia, Maryland, Protech Associates, Inc. provides cloud-based association management software powered by Microsoft Dynamics CRM. In early 2015, Protech Associates Director of Customer Care Matt Bruffey recognized the need to improve the customer support experience. About Protech Associates, Inc.

Library 180
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Why Your Association Needs a Whistleblower Policy

Associations Now

Sample Policies Think your association needs a whistleblower policy and want some guidance on creating one? Either way, check out the ASAE Ethics Toolkit in the Models and Samples Library [ASAE member login required; search for “Ethics Toolkit”]. It includes three sample policies.

Sample 75
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Trial Memberships: Pros and Cons for Associations  

MemberClicks

Limited-access trials: These give access to only certain content or features, like a sample webinar or resource library, rather than the full experience. Paid trials: These charge a small fee (usually something like $1 or $5) to weed out unqualified leads. They often result in higher conversion rates.

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Stronger by Association: What's Stronger by Association All About?

AMR Management Services

We took a hiatus to focus on the transition, iron out branding issues and revamp the blog into a resource for and forum to engage association leaders, volunteers and members. As an association management company, AMR works closely with board members, committee chairs and members. Association for Rural and Small Libraries.

Library 64
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Stronger by Association: Cool New Tech Tools

AMR Management Services

Consumers earn cash or rewards for taking surveys, sampling new products and promoting favorite brands. Stronger by Association is a blog for members, volunteers and staff of nonprofit organizations. Produced by AMR Management Services, an AMC Institute charter accredited association management company.

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Jeffrey Cufaude, Idea Architects: Seen Elsewhere: Building Creative.

Idea Architects

Summary: A selection of thought-provoking content from beyond the association management realm that offers new ideas for association executives. Sample Dotmocracy worksheet from Dotmocracy.org, shared via Creative Commons Attribution-ShareAlike 2.5 Thanks to Joe. Peanut butter + chocolate = bestseller. Jeffrey Cufaude.

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Eric Lanke: Stop Calling It Strategic Planning

Eric Lanke

Association management. Reply Delete Amy Sample Ward January 24, 2012 7:19 PM Hi Eric- Thanks for taking the time to document the guidelines you use! Coming from the nonprofit world, Lanke suggests that we replace “strategic planning” with the term “association management.” at 7:00 AM.