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Protech Associates Creates “Tier 1 Support on Steroids”

Higher Logic

Based in Columbia, Maryland, Protech Associates, Inc. provides cloud-based association management software powered by Microsoft Dynamics CRM. In early 2015, Protech Associates Director of Customer Care Matt Bruffey recognized the need to improve the customer support experience. A vital resource center.

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Recruit the Whole Person

Spark Consulting

Last week, I was teaching the volunteer management course for ASAE’s Association Management Week with the smart and talented Andrea Rutledge (Executive Director of the National Architectural Accrediting Board), and she and I got chatting about membership recruitment.

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The State of Association E-Learning: Cloudy with a Chance of Sunshine

WBT Systems

Here’s where it starts to look ugly: 70% of these associations don’t have a formal, documented e-learning strategy. Therefore, only 23% of associations have an e-learning strategy. And, that 23% is probably higher than the reality because of the sample group. Associations also rely on member surveys and program evaluations.

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Association Brain Food Weekly: 6.11.21

Reid All About it

The weekly list of free educational events and resources for the association community…. WBT Systems shares ideas for microlearning programs and samples of marketing messages that will persuade members to schedule time for professional development. Make time for microlearning. Quick hits. Beth Arritt, Higher Logic ).

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How to publish a book and why you should care

Aaron Wolowiec

As a featured association management blogger on Alltop , I was recently given the opportunity to receive and review an advance copy of a new book written by Guy Kawasaki and Shawn Welch titled, APE: Author, Publisher, Entrepreneur—How to Publish a Book. But what’s the connection to the association community?

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Trial Memberships: Pros and Cons for Associations  

MemberClicks

Limited-access trials: These give access to only certain content or features, like a sample webinar or resource library, rather than the full experience. Increased Admin and Resource Load Even short trials take time to set up and manage. That means time and resources spent with no return. Re-engage lapsed members?

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Association Brain Food Weekly: 4.4.16

Reid All About it

You’ll also learn about the procedures and tools you should have in place to effectively manage (and mitigate liability) on-duty injuries and off-duty illness and injuries that can impact an employee’s ability to safely perform their essential work duties. Presenter: Amy Sample Ward, CEO, NTEN – The Nonprofit Technology Network.