Nimble AMS

APRIL 29, 2023

Choose modern association management software for your organization and you can expect the following benefits: 1. A boost in member engagement. When you have technology that aims to improve the member experience, members are less likely to lapse or forget to renew their memberships. Elimination of data silos.

Technology 104

Technology Software Innovation Member Experience 104

Nimble AMS

FEBRUARY 15, 2024

Maybe your association is experiencing challenges, so you’re searching for strategies to empower your staff and enhance the member experience. Regardless of your large association’s situation, the Nimble AMS team is here to offer tips to measure your success and meet your future goals!

LMS 147

LMS Missouri Software Innovation 147

Higher Logic

MAY 29, 2020

Additionally, you could suggest a “freemium” community membership for potential members to showcase the value of joining your association. Download our eBook, Maximize Association Value with Engagement , for the full list of ways a community builds your association’s member acquisition and member engagement efforts.

Social Media 254

Social Media Tools Member Engagement Revenue 254

Smooth The Path

MARCH 7, 2017

If most engaged members say this, you may not currently have an AVTP, but you can create one. Does your association have an AVTP? Related: Top questions asked about the Association Value Trigger Point Concept. Fueling exceptional new member experiences [e-book]. Why new members actually join.

Member Experience 84

Member Experience Association Value Conference Products 84

Smooth The Path

MAY 14, 2020

Right now is the perfect time to question what an association is and what your association should be doing. Perhaps one way forward is to help your members become more indispensable. Related: Improve association value with soft skill training. Your members want you to do the hard work of forecasting trends.

Association Value 148

Association Value Industry Organization Member Experience 148

Higher Logic

MAY 13, 2020

Strengthen Your Association's Value Proposition with Engagement. This was well before the regulation went into effect – we knew we had to be proactive. We put together a GDPR program much faster because we saw it growing early.”. Reggie Henry, Chief Information and Engagement Officer, ASAE.

Tools 296

Tools Communications Email Marketing Recruiting 296

Smooth The Path

MARCH 5, 2017

The book called, Fueling Exceptional New Member Experiences: Strategies for Member Onboarding, Engagement and Retention explains why new members do not become engaged in the associations and how you can reverse this dynamic in your association. Related: Why new members actually join.

Member Experience 95

Member Experience Communications Strategy Association Value 95

Smooth The Path

JULY 16, 2019

Sometimes the staff groups doing the selling, marketing, and soliciting feedback are not the same people who are serving the members throughout their membership. Unless these two groups work extremely collaboratively, members see a disconnect. Members experience: Promises are broken. Follow up that does not happen.

Member Experience 90

Member Experience Products Communications Marketing 90

Smooth The Path

JANUARY 4, 2018

We talk a lot about value and rightfully so. The membership has to be of value for members to give their time, money, and attention. But, less often we talk about member experience which is the second key ingredient of the engagement equation. We need to learn much more about our newest members’ experiences.

Innovation 74

Innovation Member Engagement Member Experience Industry 74

Smooth The Path

APRIL 12, 2018

Get started by picking an easy one to solve and gradually work through your list eliminating all the points of friction in your members’ experiences. Related: Association trend watch: member experiences. Improve the member experience with curated networking. Member-proofing your association.

Member Experience 83

Member Experience Newsletter Project System 83

Smooth The Path

MARCH 28, 2019

There is so much more we can be doing outside of the confines of what associations usually do. The world needs saving, and associations are in the perfect place to do just that. Related: Improve the member experience with curated networking. Improve association value with soft skill training.

Member Experience 74

Member Experience Communications Association Value Industry 74

Smooth The Path

APRIL 23, 2017

If the answers to these questions highlight some gaps between where you are now and where you want to be, find more ideas in this new e-book just for associations: Fueling Exceptional New Member Experiences: Strategies for Onboarding, Engagement, and Retention. Related: Association trend watch: member experiences.

Member Experience 74

Member Experience Class Price Products 74

Smooth The Path

JANUARY 30, 2017

In this just published e-book, Fueling Exceptional New Member Experiences: Strategies for Member Onboarding, Engagement, and Retention learn how to engage them early with practical strategies from other successful associations. Related posts: Association trend watch: member experiences.

Member Experience 60

Member Experience Conference Strategy Report 60

Smooth The Path

MAY 11, 2017

And this is what we are going to talk about Thursday, May 18 at noon EST. Please join us for an in-depth look at how to engage your new members fast to engage them for life! Related: Fueling Exceptional New Member Experiences [ebook]. How to exponentially improve member engagement at any association. Sign up here.

Member Engagement 103

Member Engagement eBook Member Experience Process 103

Smooth The Path

OCTOBER 24, 2019

Every time we ask for something from members, consider whether the association has built up enough trust to support the ask. Related: Delivering super low-cost exceptional member experiences. A new calculation leads to a better association strategy. Associations do not sell snake oil.

Sample 68

Sample Member Experience Cost Tips 68

Smooth The Path

MARCH 16, 2017

Big can mean disconnected from members, but your size enables you to build great relationships. Celebrate your association’s smallness and instead of focusing on biggering, focus on bettering. Other posts to check out: Association trend watch: member experiences. The problems we solve for association members.

Member Experience 74

Member Experience Innovation Association Value Organization 74

Smooth The Path

JULY 26, 2018

These are some of the most important things I would do as I built my dream association. Related: The new member engagement rule of three. Association trend watch: member experiences. Member culture: setting the tone for better learning, engagement, and connection. What would you do?

Innovation 74

Innovation Member Insights Member Experience Recruiting 74

Smooth The Path

DECEMBER 13, 2016

Think about what would happen to your member’s experience if we could identify all the “Stephanies”, nurture or train more “Stephanies” and put them where they will have the most interaction with other members. Related: Identifying innovating members. appeared first on Smooth The Path.

Member Experience 60

Member Experience Innovation Association Value Strategy 60

Smooth The Path

AUGUST 14, 2017

Eventually, we get to the point of diminishing returns when that extra effort and time takes us away from what is important which is understanding members, interacting with members, solving member problems and curating fantastic experiences. Related: The normalization of deviants and your association.

Project 68

Project Member Experience Conference Association Value 68

Smooth The Path

SEPTEMBER 24, 2019

That way, you will know which new member get the onboarding messaging and which get the welcome back. Related: Why long-time members are reluctant to leave your association. Understand the three professional stages to improve association value.

System 103

System Association Value Member Experience 103

.orgSource

FEBRUARY 21, 2023

If your members experience a shift in their professional direction, adjusting the organization’s purpose is critical to keep pace. Taking the time to analyze whether your values statement matches the behavior you want to promote aligns the organization for success. Values create community.

Revenue 88

Revenue Guidelines Review Education 88

Smooth The Path

JULY 4, 2016

While we would never market it like this, another huge value for some associations is addressing member’s loneliness, helping members cope with loneliness and helping them find others like them so they can be less lonely. Related: Improve the member experience with curated networking.

Member Experience 68

Member Experience Marketing Association Value Organization 68

Smooth The Path

OCTOBER 2, 2017

Members say they are getting tired of reception-style networking. Related: Associations can reduce the anxiety caused by networking. Improve the member experience with curated networking. The post Associations and the Network Effect appeared first on Smooth The Path. Making conference networking more inclusive.

Florida 76

Florida Recruiting Recruitment Member Research 76

Smooth The Path

JULY 9, 2019

This is the power of associations. Related: The real value of associations for members. Improve association value with soft skill training. Associations are home and family to many members. The post Are Associations Attitude Changing Machines? appeared first on Smooth The Path.

Conference 92

Conference Association Value Industry Member Experience 92

Smooth The Path

APRIL 30, 2017

Now that we know how members evaluate the value which of these elements if improved, will increase member value the most at your association? Related: How association members evaluate value. You need to know your Association’s Value Trigger Point.

eBook 98

eBook Maine Member Experience Association Value 98

Smooth The Path

FEBRUARY 21, 2019

Try focusing members on positive outcomes and possibilities. Improve association value with soft skill training. Associations, please help fix time-poverty. Association cheese. The post Two Methods to Motivate Members appeared first on Smooth The Path. Perhaps fear has been used too much recently.

Course 68

Course Association Value Member Experience 68

Smooth The Path

NOVEMBER 6, 2018

Sometimes we have to tell people things we do not think we should have to say to them: The vibrant association is dynamic because members like you tell professionals like you all about the association. Your experiences in our industry or profession might be very different than our other members’ experiences.

Industry 223

Industry Member Experience Association Value Strategy 223

Smooth The Path

MARCH 25, 2021

Members are looking for more meaning in their interactions with their associations. They wish for more meaningful: Connections because small talk doesn’t cut it. Research because overall industry research doesn’t speak to their particular need, but custom does.

Industry 148

Industry Content Association Value Member Experience 148

Smooth The Path

DECEMBER 6, 2016

Related: The stories members make up. How to set a new tone at your association. Association trend watch: member experiences. The post Association Blunders Make Us Want to Stick Our Heads in The Sand appeared first on Smooth The Path.

Member Experience 60

Member Experience Communications Industry Organization 60

Smooth The Path

SEPTEMBER 4, 2017

So great, in fact, that members prioritize the association over the hundred other things they have pulling at them every day. Related: The formula for member engagement. Association trend watch: member experiences. How to exponentially improve engagement at any association.

Project 68

Project Member Experience Member Engagement Industry 68

Smooth The Path

MARCH 4, 2021

One of the nice things about publishing a blog and being a professional speaker is meeting other authors and professional speakers. Through those connections and conversations, I’ve realized that the weird little quirks that I thought were unique to me are actually shared by many. One weird little quirk is “ideating while writing.”

Process 141

Process Examples Member Experience Association Value 141

Smooth The Path

NOVEMBER 17, 2020

Right now, some associations are overreacting. The trouble is, these leadership teams might cut and layoff so severely there may not be enough person-power to figure out how to add member value in this new environment. Brains go haywire in a crisis. Some people overreact, and some people underreact.

Leadership 148

Leadership Team Industry Member Experience 148

Smooth The Path

OCTOBER 13, 2020

Unless you work for a kayak seller, or a flour producer, or a toilet paper manufacturer, you are probably wondering how stable your livelihood is. Finances and job stability are many people’s number one worries right now.

Project 146

Project Innovation Industry Marketing 146

Protech

MAY 4, 2020

Depending on the size of your staff and budget, and the expectations of your members, you will spend more time on certain areas of the digital customer experience than others. What CMS Functionalities do Members Expect? .

Content 86

Content System Discount Software 86

Smooth The Path

JULY 14, 2020

By chance, are you feeling a mite bit burnt out? I’m just guessing because I’ve been feeling that way too. During the past few months, I’ve been tossing out hundreds of hours of work to re-work projects to keep pace with the changes due to COVID. Work is increasing while deadlines are getting shorter.

Innovation 136

Innovation Revenue Course Project 136

Smooth The Path

OCTOBER 11, 2018

What is the real value of associations for members? I have heard members say, “I felt very uncertain, even scared, about taking the next step in my career but, the association helped me be confident.” ” I felt very unsure, and now I am more confident.

Project 149

Project Conference Report Member Experience 149

Smooth The Path

OCTOBER 1, 2019

Why don’t people join associations anymore? Well, it could be because they do not hear about your association. When I talk to members, the vast majority say they become aware of the association because someone told them about it.

Recruiting 94

Recruiting Recruitment Conference Organization 94