Smooth The Path

JUNE 1, 2021

Somebody at the TSA figured out how to transform a potentially terrifying experience for little kids into an adventure of intrigue and excitement. What bits of your member experience feel like drudgery for members? Perhaps we could find the little shifts that flip the experience into something great.

Member Experience 78

Member Experience Chicago Certificate Survey 78

Association Analytics

JUNE 21, 2023

This leads to better communication, and over time, a more organized set up so you won’t be overwhelmed by where to go for the data you need in the moment. If you’re asking members to fill out a survey, provide an incentive for them. And of course, make it easy! number of webinar registrants), the customer experience (ex.

Report 319

Report Team Course Member Experience 319

Higher Logic

DECEMBER 19, 2018

Contact a selection of new, lapsed, and long-time members, and ask them about their experience with your association. Of course, don’t base changes to your membership solely on this feedback, as it might not be what everyone thinks or feels. With the right tweaks, you can give your members the value they want.

Marketing 289

Marketing Tools Survey Cost 289

Nimble AMS

APRIL 22, 2022

Creating a clear communication plan to detail the shift in offerings and address potential member concerns is a necessary strategy in navigating change. . Continue reading to learn how to develop a communication plan and effectively announce pricing changes at your association. . Add more value to the member experience.

Price 110

Price Communications How To FAQ 110

Higher Logic

MAY 29, 2020

The engagement data generated by your community can help your membership team determine who is likely to renew and who is at risk. Once you know who’s at risk, you use automated campaigns to send timely, personalized member communications to those members. Give members a place to learn and find the right content.

Social Media 254

Social Media Member Engagement Tools Revenue 254

Higher Logic

JULY 13, 2017

Lifelong learning is a major goal for many people, so provide flexible eLearning options to help your members master new skills. For example, you could create an eCourse that teaches your members new software for their jobs. You can set prices for courses individually, or base them on membership tier.

Directory 249

Directory Tips millennials Certificate 249

.orgSource

DECEMBER 31, 2024

Strategy: Charting the Course to Thrive A well-crafted strategy isnt just a planits the compass that guides your association toward sustainable success. Leverage AI for Impact: From automating repetitive tasks to delivering personalized member experiences, AI can elevate how your association operates.

Strategy 88

Strategy Technology Case Study Innovation 88

Blue Sky eLearn

OCTOBER 19, 2020

As an association leader, you know the importance of engaging your members. How you communicate with members and the opportunities you offer directly impact their experience with your organization and the chance that they’ll renew. How many members are actually opening your emails? Event attendance.

Association Management 250

Association Management Committee Member Engagement Software 250

Higher Logic

JANUARY 23, 2020

Create timely courses and keep members informed. Analyze trends surrounding your course offerings. Continue reading to learn more about incorporating an association learning management system (LMS) to increase the productivity of your members. Create timely courses and keep members informed.

LMS 199

LMS Products Tips Learning Management System 199

Reid All About it

SEPTEMBER 13, 2024

Taught live by leading association heads of marketing, this course teaches you how to evaluate marketing copy and layout. Member experience. For their 2024 State of Associations Member Experience (MX) report , Forj surveyed over 1000 association members about membership expectations and experiences.

LMS 270

LMS Revenue Certificate Content 270

Higher Logic

JUNE 26, 2020

To be effective today, the association knew they needed a member communication strategy that delivered a personal and valuable experience to members. This targeted, personalized approach has been especially successful at engaging and recruiting more members under age 35. Campaign #2: Engaging Current Members.

Recruiting 156

Recruiting Recruitment Email Marketing Member Engagement 156

Blue Sky eLearn

DECEMBER 6, 2019

Your members will love the option to easily update their profiles with information such as contact details, financial details, and dues payment status. This way, your team won’t send out communications with outdated information and have to deal with manually changing it themselves. Message board. Make sure your LMS is easily navigable.

Member Engagement 232

Member Engagement Directory Tips LMS 232

Aptify

NOVEMBER 5, 2020

Start by thanking new members for their membership. Then, send them a few short emails that let them know what communications to expect, where to go for information, and how to take advantage of their new member benefits. If you need new members to do something, be sure to state clearly what you need them to do and why.

How To 148

How To Examples Member Experience Social Media 148

Higher Logic

MARCH 24, 2020

This delivery method eliminates the need for travel and the additional expense and time out of the office associated with it, while still providing a high quality, live, instructor-led interactive learning experience. Courses are offered after hours and in multiple time zones to best suit your learning needs. Take courses here.

Library 219

Library Course Video Products 219

Association Analytics

APRIL 1, 2024

Most associations don’t have an easy way to measure member engagement across all their different systems and touch points. And even when measured, it can be tricky to know how to use engagement scores to improve member experience and operational results.

Member Engagement 210

Member Engagement Strategy Certificate Survey 210

.orgSource

NOVEMBER 11, 2024

AI and digital tools allow associations to personalize member experiences and engage them in more meaningful ways. Imagine your team being able to: Use AI tools to analyze member data and anticipate their needs. Leverage automation to streamline member communication.

Tools 88

Tools Technology Strategy Innovation 88

Nimble AMS

JUNE 28, 2023

To guarantee your association thrives, you need to invest in the right technology for your staff and members. But how can you ensure your organization chooses the right association management software (AMS) to enhance your staff and member experience? Partner with your vendor.

Member Experience 129

Member Experience Technology Tips System 129

Reid All About it

APRIL 10, 2020

Event communications. MemberSuite suggests rethinking your normal promotional communication style when marketing a new virtual event. They also suggest ideas for communicating with people who registered for your cancelled event and other event stakeholders and provide advice on event FAQ page content. More info/register.

North Carolina 74

North Carolina Content Montana Revenue 74

Nimble AMS

MAY 25, 2022

Engage potential members through branded content and personalized communications. Automate member services with chatbots to guarantee help is always one click away. . Access your non-member records and use a prediction builder to assess which individuals might attend certain association events or networking opportunities.

Innovation 123

Innovation Technology How To Recruiting 123

Reid All About it

FEBRUARY 5, 2016

Pave a clear pathway to building better eLearning programs for your association with this free, monthly webinar series from iCohere Academy, a worldwide professional community of practice dedicated to the evolution of webinars, web meetings and courses, and hybrid/virtual conferences. Register here. (1 1 CAE credit). Register here.

Pennsylvania 150

Pennsylvania Social Media Recruiting Recruitment 150

YourMembership

SEPTEMBER 14, 2012

The experience of being a newbie may be tucked into the back of your mind and the details fuzzy or rewritten in an I remember when… context. Being part of a new group gives you perspective of a new member experience. Will I attend again?

Membership Management 150

Membership Management Software Social Media Price 150

Reid All About it

JULY 22, 2022

Effective Practices in Communicating with Chapter Leaders. Or felt like your communication revolved around administrative asks instead of resources and advice? Some super communicator CRPs share advice and examples on creating effective chapter communication practices. Obtaining Your CAE (ASAE Member Learning Session).

Price 44

Price Technology Strategy Software 44

Fonteva

OCTOBER 18, 2022

CX is a relatively new field of business strategies that all types of organizations can use to ensure their customers, clients, or members have their voices heard and problems addressed. The customer experience can be actively studied and strategically improved through CX management to create a seamless experience.

Course 52

Course Survey Software Strategy 52

Reid All About it

JANUARY 28, 2022

The weekly list of free educational events and resources for the association community…. If the registration numbers for your educational programs are disappointing, WBT Systems shares several reasons people don’t commit to online courses and conferences. Leverage Your Communication Style for Success in the Hybrid Work World.

Newsletter 195

Newsletter Survey Software Process 195

Reid All About it

JUNE 7, 2019

MemberSuite recommends a member-first approach to your association’s email strategy. Should suppliers be members ? and bacon, of course. Learn about making the most out of your communications strategy, knowing the difference between strategy vs tactics, and framing an effective advocacy message. Absolutely not?

Proposal 170

Proposal eBook Tips Maine 170

.orgSource

OCTOBER 29, 2024

Personalized Member Engagement AI enables associations to create personalized member experiences that can dramatically improve satisfaction and retention. By analyzing member data—such as past interactions, preferences, and behaviors—AI tools can offer tailored recommendations, content, and services to individual members.

Tools 88

Tools Member Engagement Strategy Innovation 88

Reid All About it

NOVEMBER 10, 2023

Check out what James Young at Product Community has to say about building and using a community engagement funnel. Member app. Unlike social media, a mobile app serves as a centralized communication channel for your members. Bulletin describes how a member app enhances and fosters member engagement.

Certificate 291

Certificate Price Tools Member Engagement 291

YourMembership

AUGUST 15, 2014

Of course it’s personal – it always has been. They must create a member experience based on undeniable value. And yet with all of the advancements in technology we seem to have grown more impersonal in how we communicate with one another. Whenever I hear that phrase, I feel my blood pressure start to rise!

Revenue 150

Revenue Technology Communications Course 150

Reid All About it

MARCH 24, 2023

Reduce staff turnover by providing a more enjoyable, rewarding and humane work experience. GrowthZone shares ideas for onboarding, flexible work schedules, employee perks, recognition, and communication. Chief Communications Officer/Owner, CQbd Tue 4/4 at 12 p.m. Event scheduling. 1 CAE credit. More info/register. 1 CAE credit.

Revenue 233

Revenue Chicago Leadership Education 233

Reid All About it

JANUARY 5, 2024

3 Rules to Building an Outstanding Digital Member Experience Learn essential insights into how to optimize your organization’s digital member experience and bolster sustainable revenue growth. 1 CAE credit. More info/register. Host: UST Education Speaker: Mark Bullard, Founder, BrainSquall Wed 1/10 at 1 p.m.

Revenue 286

Revenue LMS Price Education 286

Association Analytics

JANUARY 12, 2022

Of course, first, you must get your organization to evolve and more uniformly embrace data and analytics, which we know can be quite challenging. Examples could include quality, cost, growth, and member experience. Clearly Communicate Results. Some people are resistant to change. Try to speak truthfully.”.

How To 169

How To Review Case Study Revenue 169

Association Analytics

FEBRUARY 20, 2024

Besides facing competition from free online sources of continuing education and mentorship, it can also be a challenge for associations to communicate their value, especially when it comes to younger generations. Getting in front of target buyers and communicating value happen to be two of the main principles of the common sales process.

Strategy 169

Strategy Social Media Discount Resources 169

Reid All About it

JANUARY 26, 2024

Facilitation course : I normally don’t feature paid programs here, but this 12-week course is designed by two guys I really respect: Lowell Aplebaum of Vista Cova and Aaron Wolowiec of Event Garde. The spring cohort for their Association Facilitator Certificate Course begins on March 11. More info/register. More info/register.

Survey 264

Survey Strategy Project Education 264

Reid All About it

APRIL 17, 2020

In just three weeks, NIGP converted more than 50 in-person canceled courses to online courses. Hint, it has a lot to do with their course design strategy. Presenters: Alexis Fermanis (moderator), Communications Director at the Society of Industrial and Office Realtors. Crisis Communications Expert Adele Cehrs.

North Carolina 44

North Carolina Revenue Montana Content 44

Associations Now

JANUARY 28, 2020

Also: Print should still have a place in your communications plan. They take on important responsibilities and set the tone for a chapter’s culture, programs, and member experience. Here's why print communications are still important: [link]. What to do when you encounter a chapter in turmoil.

Leadership 114

Leadership Newsletter Communications Course 114

Reid All About it

APRIL 19, 2024

If you work with chapters, components or affiliates, this post will give you a sense of how it will feel to hang out with your community at CEX: Association Component Exchange hosted by Billhighway, Impexium and Mariner Management in Chicago on May 7 or in DC and online on May 10. Gain a deeper understanding of lapsed members.

Education 258

Education Social Media Content Strategy 258

Reid All About it

SEPTEMBER 6, 2024

Taught live by leading association heads of marketing, this course teaches you how to evaluate marketing copy and layout. Rome, Director of Communications, American Bus Association Fri 9/13 at 4 p.m. Gain tips and tools to become more strategic, think more strategically and, even more importantly, communicate strategically.

Revenue 270

Revenue Technology Strategy Education 270