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First-time nonprofit managers can often use a bit of guidance from more experienced colleagues, as well as the answers to specific questions. The problem is, there just aren't enough mentors to go around, and perhaps this is especially so in the nonprofit sector where resources are stretched to the limit. What's the solution? read more )
During a crisis situation, timely communication and reacting in the present are essential for associations. WHEN BUILDING A CRISIS COMMUNICATIONS WEB PAGE: Focus on the User Experience. The FAQ page should be easy to navigate and scan and finding the answer to a single question should be painless. There’s time for that later.
Those queries were in addition to the already high volume of calls and emails our global member service was receiving,” says Chrissy Jones, AICPA’s lead manager of communications and member engagement. “We And chat-based forms of communication are on the rise, especially with younger audiences. To do this, AICPA powered up a chatbot.
Salesforce promises that AgentForce can help with account updates, knowledge management (providing FAQs and educational materials to those who want it) or upselling, effectively being a valuable digital member of the staff. Pretty great!
Editorial calendars are essential tools for nonprofit communications staff, and we’ve got answers to your questions about them. At its most basic level, you need the content you are creating, when you are publishing or sending it, and in what communications channel. What Should Go in My Editorial Calendar? What Should I Do?
Video is a preferred method of communication for many. So why not make your community their home? Host videos within your community and then organize by topic and display them on web pages for members to easily find and watch. This creates value and gets more eyes on your community. What makes your community so great?
Creating a clear communication plan to detail the shift in offerings and address potential member concerns is a necessary strategy in navigating change. . Continue reading to learn how to develop a communication plan and effectively announce pricing changes at your association. . How to brainstorm and build a communication plan?.
Nonprofit marketing and communications is all we do here at Nonprofit Marketing Guide. We focus on the needs of nonprofit marketing and communications professionals and offer community, training, coaching, and mentoring. Step One: Join Our Nonprofit Marketing Guide Community and Find Your People! It’s free!
We started out recommending that our clients communicate a go/no-go decision date two weeks prior to opening. Promise your community that you will update the website every two weeks leading up to that. Refunds and FAQs. Whatever options you provide, it is wise to put together a good FAQ page on your event website.
Impexium and Jeff De Cagna of Foresight First invite you to participate in The Future of Association Boards (FAB) Survey , our community’s first comprehensive tracking survey of board composition, practices and performance. The survey’s FAQ offers more information. Volunteers. 1 CAE credit. More info/register. Tue 5/7 at 1 p.m.
I thought it would be fun to create one especially for our community, so I teamed up with Dawn Crawford from BC/DC Ideas , a friend, Instagram junkie, and fellow geek and transplant to North Carolina, to create the Nonprofit Communicators Photo-A-Day Challenge, or #NPCommPix. Just for Fun Nonprofit Communications Social Networking'
The same is true for your new community. Before your members arrive, be sure to: Create an updated FAQ. If you didn’t have a community technical FAQ before, now’s your chance to create one. Just Remember: Getting Your Online Community Right is Worth It. If you did, update it based on the new platform.
Information about your team’s project management methods and tools being used – i.e. where to find project task lists or communication threads in Asana, Basecamp, Slack, etc. ” — Include a guide to finding important files, resources, and anything else that’s documented here in the binder. Sponsorship Agreements.
webinars, on-site training options, videos, searchable FAQs, forums, etc.). Ask how frequently system updates are released, how they are communicated to users, and how they are implemented (i.e. Ask about typical customer support response times, hours of availability, after-hours emergency availability, and communication options (i.e.
Event communications. MemberSuite suggests rethinking your normal promotional communication style when marketing a new virtual event. They also suggest ideas for communicating with people who registered for your cancelled event and other event stakeholders and provide advice on event FAQ page content. Membership.
Quick hits before we get to the list of next week’s free education: How to adapt your communication approach and expectations with both mentors and mentees during pandemic times. marketing and communication professional. FAQs and Best Practices About Converting to a New AMS. Megan Burke Roudebush, Fast Company ). 1 CAE credit.
Of course, deciding what to post to social media should follow the same process you use for any communications channel: Does it fit in your overall strategies and goals? Answer FAQs. Is it relevant to your followers? But it’s HARD to come up with social media content on a daily basis. Go behind the scenes. Share a story.
Editorial calendars are essential to running a successful nonprofit communication program. Our Nonprofit Communications Trends Reports show that the most effective nonprofits use one consistently and that 80% of nonprofits use some sort of editorial calendar. Want to do your best work as a nonprofit communicator in 2021?
A FAQ page for those who want quick answers. Don’t forget about keeping up your communication! It’s important to have ample communication between association and members. This way, they feel like they’re a part of a real community and can invest themselves in its progress. Contact information for further engagement.
As a nonprofit serving other nonprofits, we feel a particular responsibility to be good stewards of the data we collect and to communicate clearly how were approaching these questions. We also clearly communicate this in our trainings and other profile-related materials.
“After research and ideation, we determined that a chatbot, preloaded with our FAQs, would handle a large percentage of inbound inquiries, providing members with immediate and accurate responses to their most pressing questions,” said Chrissy Jones, AICPA’s lead manager of communications and member engagement.
Event organizers are in regular communication with their members, exhibitors, boards, internal leaders, venues and all event-related vendors. Communicate regularly with your members and key stakeholders. Communicate with members, exhibitors and sponsors on a regular basis and develop FAQs pertinent to all sectors.
At times, it may seem like younger members are speaking a different language but strengthening your communication with Gen Z professionals ensures a future of member engagement and retention. . You can add increased functionality to your website in the form of FAQ pages and chatbots.
That’s what communications staff do. Perhaps a FAQ? FAQs and explainer videos are great content formats for SEO objectives. You make a lot of content. But are you using that content well? Are you fully implementing a content marketing strategy? But also think about format more broadly. Or a Top 5 list? Or a resource guide?
Many organizers treat these as tactical calls: The education staff communicates speaker deadlines/requirements, venue, room setup, AV equipment, audience overview, registration details and onsite speaker resources. All of these details can be provided in consumable methods on a speaker portal, via FAQs, emails, or instructional video.
Here are some tips to help make that happen: Communication is vital. Include an FAQ page with detailed information on how members can make the most out of their membership: what features are available, when/where are meetings, how can they connect with other members, etc. Here at LocalShops1.com Make it easy.
Membership Management Software FAQs What is membership management software? Membership management software is designed to communicate with members, track member engagement, manage payments, and deliver member benefits. Before we dive into how to choose the best solution for your association, lets get the basics out of the way.
In this series of articles, I talk about what an HOA needs to be perfect both on paper and in practice so that all of these results can be seen in your community. Communication is the key to success. Without quality, consistent, transparent communication, relationships of all kinds crumble, including those in community associations.
Community association leaders can review the 2021 pools survey and learn how other communities across the country are planning to operate their pool this season, examine the latest safety guidelines, and gain access to sample documents to communicate protocols to residents. for nonmembers. >>Find
From a new staff training platform that will constantly upskill staff to meet the changing demands of the event industry through to new internal communications processes to streamline the delivery of key event information internally – Gemma and the team have lots in the pipeline.
Their FAQ describes the program. from the FAQ). There are strategic change management, crisis communication, and member engagement strategies every association needs to be mindful of deploying right now to ensure the association is positioned for sustainable, long-term growth. Virtual conference of the week. 1 CAE credit.
Engage your s takeholde rs Keep communication open with your board members, key stakeholders, and staff by establishing communication channels for feedback and collaboration. Train your staff along the way with webinars, videos, articles, and FAQs to keep people excited and ready to use your new AMS upon launch.
It’s time for Mixed Links… Here are 5 Nonprofit Graphic Design FAQs to Help You Stand Out. Ann Gyn says you should Ban These Words and Phrases From Your Communications Right Now (an A-to-Y Guide). Nonprofit Communications Training and Coaching for You…. The Annual All-Access Training Pass. Get Details And Register.
The weekly list of free educational events and resources for the association community… “5G, when fully implemented, is poised to be a very big deal, a far bigger transformation in mobile technology than any previous generational shift. How to use FAQ pages to improve SEO. The economic and social benefits could be enormous.”
Start with when these things will be published, on what day and in which communications channels. We have lots of answers to other editorial calendar questions in our Nonprofit Editorial Calendar FAQ post. Work social media into your content repurposing workflow.
For example, do you typically start with content in one communications channel and repurpose it in others? Sometimes, it’s the type of content itself rather than the communications channel. When you’ve finished writing a story, that triggers a whole series of communications work in different channels.
5 tips to effectively communicate with your board about purchasing new association management software (AMS) Now that you know which AMS features you should highlight, here are five strategies to effectively get your board on board with the new technology: 1. Watch now
Blogs are one of the best ways to informally communicate with a broad audience. Blogging FAQs. You may be wondering what this has to do with associations? The answer: everything. Whether it’s current or prospective members, your association has the ability to educate and engage. Think blogging doesn’t apply to you?
That’s what communications staff do. Perhaps a FAQ? FAQs and explainer videos are great content formats for SEO objectives. The post How to Go from “Plain Content” to “Content Marketing” appeared first on Kivi's Nonprofit Communications Blog. You make a lot of content. Or a Top 5 list?
Community association boards and managers have been making hard decisions to protect residents and staff members since COVID-19 began its rapid spread across the U.S. The board of directors at the Fifteen Twenty-One Second Avenue condominium in Seattle adopted regulations to only allow outside family members access to the community.
It’s the place where everyone should know to look for things like logos, boilerplate, FAQs, editorial and design style guides, and more. During the webinar, I talked a lot about giving other staff members and your board the tools they need to effectively help you, and to feel empowered as marketers for your organization.
Ask new owners to fill out a form so the association can communicate with them. After developing your community’s welcome packet, ask yourself what other information would be useful to new homeowners, such as what assessments pay for and the community’s policies on short-term rentals. Owner contact sheet.
Address FAQs. . Address FAQs. . For example, volunteers might have questions about what to bring with them, where to park, and whether they can use their volunteer hours to fulfill community service requirements. . Once you’ve determined your FAQ questions, be sure to put them in a place where it makes the most sense.
I’ll share some tips next week on creating evergreen content that will show you what a great approach it is for super busy communicators (hint: it’s fabulous for repurposing). As a nonprofit communicator, you should be using evergreen content in lots of different ways within your content strategy.
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