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Announcing an Entirely New Methodology for Member Research

Smooth The Path

The associations with high member engagement know their members well. In fact, you might work at one of these member engagement unicorns. Do staff regularly conduct member research? Are listening tours, welcome calls, or member interviews on your list of to-dos? But member insights are hard to come by.

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Association Brain Food: 11.1.24

Reid All About it

Conference/event evaluations. If your answers lean toward Yes, No, and Shut Up, then you might like (need) Impexium’s advice on event survey questions that hold attendees’ interest and provide you with useful data. Member workplace challenges. Do you use the same event evaluation questions year and year? Ok, and then what?

Revenue 258
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Learn About Members’ Why

Smooth The Path

The conference this year is in Las Vegas. Think of all the member research you have done whether it is analyzing the data or conducting surveys. 76% of our members renew but, only 42% of new members renew. What -type member insights point us to what to work on next. Why do members renew?

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Flipping The Script On Rebranding: How An Association Told It’ Story

Association Success

When we launched our new brand in 2018 at our annual conference, Build Business, we rolled out a newly redesigned website and affiliated sites, social media platforms, and videos. In addition, new SMPS logo swag was made available to conference attendees, with additional branded items that were soon available for purchase.

Survey 113
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Association Brain Food: 7.5.24

Reid All About it

You’re more likely to attract and keep members with either a combination or tiered membership structure. Membership Monday This month’s topic will be an encore presentation from one of the great sessions we had at our MMC+T conference in May. If you register, take this quick LinkedIn poll and see his survey too.

Strategy 270
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How Often are We Out of Sync with Members?

Smooth The Path

We have edited and proofed the conference schedule so many times we have it nearly memorized. Likely members think the value of their membership is more than or less than we think they think it is. Likely members have better or worse experiences with the association than we guess they do. Related: Slow data vs. fast data.

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Industry Study Brings a New Way for Association Professionals to Think About Member Engagement

Smooth The Path

There was one theme running so strongly through each member research project I could not ignore it. It was that members who engaged very early in their membership were more excited about the association than members who reported that “the association just grew on them.” As of today, we have 143 responses.