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The associations with high member engagement know their members well. In fact, you might work at one of these member engagement unicorns. Do staff regularly conduct memberresearch? Are listening tours, welcome calls, or member interviews on your list of to-dos? But member insights are hard to come by.
Conference/event evaluations. If your answers lean toward Yes, No, and Shut Up, then you might like (need) Impexium’s advice on event survey questions that hold attendees’ interest and provide you with useful data. Member workplace challenges. Do you use the same event evaluation questions year and year? Ok, and then what?
The conference this year is in Las Vegas. Think of all the memberresearch you have done whether it is analyzing the data or conducting surveys. 76% of our members renew but, only 42% of new members renew. What -type member insights point us to what to work on next. Why do members renew?
When we launched our new brand in 2018 at our annual conference, Build Business, we rolled out a newly redesigned website and affiliated sites, social media platforms, and videos. In addition, new SMPS logo swag was made available to conference attendees, with additional branded items that were soon available for purchase.
You’re more likely to attract and keep members with either a combination or tiered membership structure. Membership Monday This month’s topic will be an encore presentation from one of the great sessions we had at our MMC+T conference in May. If you register, take this quick LinkedIn poll and see his survey too.
We have edited and proofed the conference schedule so many times we have it nearly memorized. Likely members think the value of their membership is more than or less than we think they think it is. Likely members have better or worse experiences with the association than we guess they do. Related: Slow data vs. fast data.
There was one theme running so strongly through each memberresearch project I could not ignore it. It was that members who engaged very early in their membership were more excited about the association than members who reported that “the association just grew on them.” As of today, we have 143 responses.
Not only do their conversations help them, but these conversations can also help us help them because these conversations are untapped rich qualitative member data. They are powerful ways to get insights into our members’ world. What member feedback to keep and what to toss.
Implicit in our ask to take an online survey, respond to a member interview, attend a focus group or even when we ask off-handed informal questions like what did you think of the conference? So often members ask, “will I get a copy of the final report too?” Related posts: The members we should focus on.
This memberresearch report from Halmyre Strategies describes the challenges faced by various professions as a new generation enters the workforce , including burnout, work-life balance, client demands, questioning the value of credentials, diversity, and changing workforce roles. Trends survey. Workplace challenges.
Agnes Amos-Coleman, MBA, CMP, education, conference, event, certification consultant, Amos-Coleman. Walk a mile in your member’s shoes. Learn how the basics of implementing usability testing can improve your member’s experiences and interactions with your association. Guest: Fern Carbonell. Mon 7/12 at 2 p.m.
In preparation for other strategic planning processes the association conducted quantitative membersurveys but found the results were not all that actionable because there continued to be so many unanswered questions. In-person events and the conference provided most of the value – which means value is episodic.
Members don’t take the time to understand their benefits. Those chapter leaders are not communicating well with new members. The conference volunteer is not doing her job. There are so many situations that pit association staff against members. Dive into your member’s stories and find out how close you are.
For one thing, your association is already likely hosting a number of events, whether they’re smaller meetings, larger conferences, or a virtual experience. Traditionally, your association likely hosted live events that brought your members together with professional speakers or a multi-day conference with a variety of different panels.
This recent update summarizes what the project team learned from their latest memberresearch; this post goes into why they did it and this helpful guide details how they did it. If you want to learn what members value, ask them and then listen. Do virtual town halls or member feedback sessions. Do roadshows.
Our data suggest that many associations turn to market research to address this challenge. Our data show that 38% of associations conduct memberresearch annually, and 29% conduct memberresearch at an even greater frequency. The use of research positively correlates with encouraging membership numbers.
Fast data sources are quick polls, Google Analytics, an email campaign’s open rate, and this conference’s registration quantities. Much like the slow food revolution is the new and upcoming backlash against fast food; slow data is gaining ground as the answer to what fast data can not provide.
This recent update summarizes what the project team learned from their latest memberresearch; this post goes into why they did it and this helpful guide details how they did it. If you want to learn what members value, ask them and then listen. Do virtual town halls or member feedback sessions. Do roadshows.
Reading Time: 4 minutes By: Karin Tracy Simple member engagement strategies such as sending monthly email newsletters and promoting an annual conference still have their place in association management practices. Clarify which offerings distinguish your association from its competitors and how this benefits members (e.g.,
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