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And the more you’re able to understand member behavior, the better able you are to create an experience that meets their needs. Let’s break down several scenarios to show how data analytics can help improve the memberexperience.
Memberexperience is the combination of all the interactions your members have with your organizationfrom the onboarding process to the way members access their benefits. Understandably, this impacts how members feel about your association. Why Create a Holistic MemberExperience?
Association industry experts anticipate a bright future for associations in the new yearprepare for success now by improving the memberexperience on your organizations website ! It should be easy for website visitors to find the information theyre looking for, engage with your content, and take action. Customize your platform.
As associations learn to create and curate wonderful memberexperiences, some will find they might need to warm up their tone. For example, members say that some organizations’ super polished and professional tone is a bit stuffy and even off-putting. Emails are amicable, and web copy is simple and perhaps fun.
Denvir details how their new AMS and online platforms are driving deeper connections by tailoring content to individual member needs, offering real-time engagement tools and fostering inclusive participation. This episode is packed with insights to help association professionals enhance their own engagement strategies.
Note: Per ASAE , any continuing professional education offered by any professional entity may be accepted toward the [CAE] professional development requirement as long as it is directly related to either association or nonprofit management as defined by the CAE exam content outline. Im happy to feature it as long as its not product-centric.
A study conducted by Edelman and Linkedin reported 65% of those surveyed said thought leadership content improved their perception of an organization. Well-researched and thoughtfully written content has the power to build association credibility, organization brand awareness, and even attract new members. .
Today, associations are even more focused on increasing value and providing great experiences to attract and retain members. According to Community Brands research, enhancing the memberexperience is the top area of focus, and providing personalized experience remains the biggest area associations plan to invest in.
Content marketing. The comprehensive 2025 B2B Content Marketing Benchmarks, Budgets & Trends report from the Content Marketing Institute is a must-read for marketing professionals. Association content. To engage members, WorkerBee.TV suggests associations adopt a business-minded approach to content.
GrowthZone explains how to drive members to your community platform. They suggest emphasizing year-round content, networking, and experiences that level out the peaks and valleys of engagementand they provide a sample engagement plan to get you started. Yikes, look at that alarming data point for associations on page 17.
Note: Per ASAE , any continuing professional education offered by any professional entity may be accepted toward the [CAE] professional development requirement as long as it is directly related to either association or nonprofit management as defined by the CAE exam content outline. Im happy to feature it as long as its not product-centric.
Members have more options for online education, information, and networking, so differentiating programs and services from competitors became more urgent. Dedicate time to reassessing the memberexperience and making sure it aligns with what members expect from your association now. Map the Member Journey .
Content marketing. Rosie Campbell at Beam Content believes empathy is the skill that will rescue content marketing. You need content that puts empathy first—the kind of content that builds a long-term relationship with your market. Content marketing. Hmm, that’s what my industry partner clients do.
Excitement, pride, gratitude—all of these emotions can stem from a positive memberexperience! So how do you improve your memberexperience? Memberexperience describes how people view, feel about, and engage with your organization’s brand. But first… Why Does MemberExperience Matter?
When it comes to memberexperience, your association is similar. What your members feel, think, and gain from your association can affect their involvement. If their experience is positive, that strong relationship can support your membership renewals and even lead to people championing your organization.
Members want more content. As an association, you have an opportunity to develop thought leadership content, building organization awareness, and credibility , while also meeting your members’ content needs. But how should your association organize the way members and non-members receive your content? .
Members have a wealth of information at their fingertips, and engaging them requires a focused, strategic approach. This is where content marketing comes in—a powerful tool that goes beyond traditional marketing by providing valuable, relevant information designed to attract, engage, and retain your members.
Surprisingly, association professionals continue to undervalue offering career resources, even though it proves to be a huge benefit with the power to drive a superior memberexperience. Here’s how: Seven tips to elevate the memberexperience by becoming an industry career resource . Build interest with non-members.
Once you start thinking creatively, you can use all that content you prepped for your event to keep members engaged and increase revenue. Try turning your event’s educational topics into a series of webinars to provide members with new online learning opportunities and help them get to the next level in their careers.
Liz Willits , Content Phenom How to raise readers, in 35 steps. The Keys to Marketing Across Generations in 2025 Discover how tech adoption timing influences everything from trust to buying cycles, and learn about the different ways generations approach content consumption and purchasing decisions. 1 CAE credit. More info/register.
What do your members want? Personalized content customized to their interests!]. ?? Delivered to their inboxes, online community dashboards, and everywhere they consume content.]. ?? Make it simple for your members to connect (on their terms) while providing a cohesive memberexperience. A cheer for 2020: ??
Whether its more straightforward things like content creation – having ChatGPT write a blog post for you – or assistance with optimizing events and the memberexperience, theres hope that associations can save time and deliver on the value proposition like never before.
Member views on privacy and data security How much of a priority is privacy and data security at your organization? Additionally, with better awareness of all your data, youll be ready to protect your members privacy and security. In 2025 your members will be looking for more from your association. Read our free guide today.
Technology is the backbone of operational efficiency, data-driven insights, and personalized memberexperiences. Questions to Assess Engagement Readiness: Are we personalizing memberexperiences based on individual preferences and needs? Are we engaging members throughout their journey, from onboarding to renewal?
The Benefits of AI for Associations AI has many uses for associations, from content creation support to data analytics. However, some organizations still hesitate to implement it due to concerns over cost, data privacy, and member pushback. Share tailored content. Facilitate content creation. Free up staff time.
Subscription-based learning and services flexible, on-demand content that members can access anytime. Data-Driven Personalization The power of data enables associations to move from reactive to proactive engagement , anticipating member needs and delivering tailored experiences.
Strengthen member satisfaction with exceptional CLE content The foundation of member satisfaction lies in the quality of your CLE offerings. When members find value in your educational programs, they are more likely to remain engaged and renew their memberships.
If you know data exists within your online community and marketing automation activities, but you aren’t leveraging it to inform your ability to provide a targeted, valuable memberexperience, well - it’s as if Charlie Bucket found a golden ticket then decided he didn’t feel like going to Willy Wonka’s Chocolate Factory that day.
The goal of marketing automation software is engagement, which is accomplished by sending more relevant content. This is key to providing an excellent memberexperience. Marketing automation allows you to send your memberscontent that is highly relevant to them and their situations. How exactly does that work?
The Rise of Generative AI in Content and Engagement 2024 Trend : Our survey revealed that generative AI has quickly become an essential tool for associations, enabling them to personalize interactions, streamline content production, and enhance engagement. This helps ensure staff are ready to leverage AI effectively.
Prioritize Security and Compliance: Implement robust cybersecurity measures and provide staff training to protect member data. Leveraging the right technology ensures that your operations are efficient, your memberexperiences are enhanced, and your organization is positioned to meet future demands.
In order to recruit new members, associations need to provide a unique value proposition , something compelling enough that people see value in paying for membership on their own or asking their company to sponsor their membership. Use community to reach future members. Give members a place to learn and find the right content.
I’m looking forward to hearing association success stories about automation, website redesign, data analytics, AI, content personalization, and more. EventMobi explains how to use a year-round community and content hub to keep attendees connected with each other and your association. Memberexperience. Product ideas.
Bernard Huang at Clearscope explains why ranch-style SEO —publishing granular, targeted pieces of content—is a better strategy than the old skyscraper SEO that focused on all-encompassing content pillar pages. Content marketing. Find out what conversion content is and how you can use it to address objections to joining.
. – Backstage Pass: Producing Compelling Content that Drives Engagement. How do you create a cohesive content strategy and production plan that guarantees maximum engagement? For associations, a great search experience is critical because of the amount of content that they have, usually across multiple websites and web platforms.
It’s the key to enhancing and increasing the value your organization offers to members. Experience. You know the popular phrase: “Content is king.” Content’s still terrifically important, but there’s a new leader: Experience is now king. What information do your members need at a specific time?
It needs to meet and adapt to your members evolving and increasingly particular needs. Here are six ways that your members’ website expectations have changed in just the last few years and how you can keep up. Personalized Content and Recommendations. It’s normal, which makes it an unconscious expectation for your members.
Not only before they become a member, but once they join, and after, especially during those early career stages. Improve your outreach and content by building your strategy around what matters most to young professionals. How to assess your website data, communications data, and engagement data.
Most associations don’t have an easy way to measure member engagement across all their different systems and touch points. And even when measured, it can be tricky to know how to use engagement scores to improve memberexperience and operational results.
It can also help you identify which programs are resonating with members and which need improvement. With the right tools and analytic insights at your fingertips, you can make data-informed decisions about content creation, marketing strategies, event planning, and more.
Because so many associations are quickly converting their in-person conferences to virtual conferences, WBT Systems shares advice on engaging virtual conference attendees with the right kind of content design, networking ideas, and other extracurricular activities. Everyone is wondering, should we send out member renewals right now ?
You’re already trying to provide a positive customer or memberexperience, and maintain strong communications with them. Let’s start with that first part, about the experience. Put Experience First. Personalize the MemberExperience. Give them the experience that will keep them coming back to you.
You might find that you need a new tech tool or a bigger investment in marketing to deliver a more personalized memberexperience. For example, if you hear members say, “I thought I’d have tons more networking opportunities than I do,” it might be time to invest in an online community and give members the connection they’re craving.
Learn about email marketing and automation, harnessing data to drive current and potential members’ participation in your community, and analyzing and acting on user behavior to deliver relevant, timely, personal content. Leverage Data to Drive Member Engagement. More info/register. Host: Higher Logic. 1 CAE credit.
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