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I’ve written about personalizing the memberexperience for years now but Chris Brogan reminded me in his weekly newsletter just how far personalization can go. In his newsletter he wrote about how the folks at Social Media Camp in Victoria, British Columbia made his experience memorable. Simply pay attention.
Designing the Future of a Profession: A 5 Phase Approach to Reimagine Your Conference and Member Offerings Discover how ACUHO-I transformed their conference content, member value, and future outlook through a five-phase multiyear approach. More info/register (ASAE members only). More info/register. 2 CAE credits.
Member comfort level of AI by generation Generation Z is the most comfortable with organizations using AI, but how do the rest of the generations compare? Member views on privacy and data security How much of a priority is privacy and data security at your organization? Read our free guide today.
Members have a wealth of information at their fingertips, and engaging them requires a focused, strategic approach. This is where content marketing comes in—a powerful tool that goes beyond traditional marketing by providing valuable, relevant information designed to attract, engage, and retain your members.
When it comes to memberexperience, your association is similar. What your members feel, think, and gain from your association can affect their involvement. If their experience is positive, that strong relationship can support your membership renewals and even lead to people championing your organization.
The Rise of Generative AI in Content and Engagement 2024 Trend : Our survey revealed that generative AI has quickly become an essential tool for associations, enabling them to personalize interactions, streamline content production, and enhance engagement. This helps ensure staff are ready to leverage AI effectively.
Personalized Member Engagement AI enables associations to create personalized memberexperiences that can dramatically improve satisfaction and retention. By analyzing member data—such as past interactions, preferences, and behaviors—AI tools can offer tailored recommendations, content, and services to individual members.
In order to recruit new members, associations need to provide a unique value proposition , something compelling enough that people see value in paying for membership on their own or asking their company to sponsor their membership. Use community to reach future members. Give members a place to learn and find the right content.
5 Secrets to Newsletter Success: Elevating Membership Engagement Redefine the impact of your email newsletters. Explore 15 key strategies that illuminate the path to newsletter excellence. Find out what to focus on to ensure your website is enhancing your user experience, staying on trend, and optimizing your SEO.
Most associations don’t have an easy way to measure member engagement across all their different systems and touch points. And even when measured, it can be tricky to know how to use engagement scores to improve memberexperience and operational results.
Bernard Huang at Clearscope explains why ranch-style SEO —publishing granular, targeted pieces of content—is a better strategy than the old skyscraper SEO that focused on all-encompassing content pillar pages. Content marketing. Find out what conversion content is and how you can use it to address objections to joining.
If your staff doesn’t have experience in web design or enough time to devote to site architecture, content, and hosting services, you risk becoming part of that statistic. Instead of taking that risk, consider hiring a professional web designer or agency to create an attractive website that draws members and prospects in.
Take Your Silent Auction to the Next Level: Raise More Money, Free Up Staff Time and Create an Unforgettable MemberExperience. The superman of silent auctions is going to lead a conversation alongside a few of his clients about how they revolutionized the silent auction experience. . – Fri 1/28 at 1 p.m. 1 CAE credit.
Here are some examples of content to include in your email series: Remind them of the benefits they will now receive as a member of your association. Let them know what communications you’ll be sending them, such as your membernewsletter, and how often they’ll receive those communications. Be personal.
The app should be intuitive, making it easy for members and customers to learn how to use it quickly. Incorporate clear, simple navigation so users don’t get frustrated searching for content. Everyone from technology experts to less tech-savvy newcomers should enjoy the experience. Content Updates and Notifications.
Image and video content is easier for members to consume, making it more likely that association and chapter members will learn about the event. Providing special perks, such as a discount on membership dues, to leaders and members of your best-performing chapters.
But Amazon isn’t the only pervasive brand that’s personalizing the online customer and memberexperience. They’ll also provide the tools you need to implement the same data-backed techniques as Amazon, personalizing your communication, website, and content offers. Method #2) Tailored Email Newsletters.
I’m delighted to be a part of this list of must-read newsletters for association professionals. If you like my newsletter feel free to share it with your friends and check out some other great newsletters below! A selection of articles featured in the Elevating Engagement newsletter: Are You Time Starved?
Top of funnel outreach includes channels like social media, newsletters, and blogs that are designed to establish credibility. The key is being deliberate about the types of prospects you’re trying to reach and processes you’re using to try to convert them into new members. Will you send them additional content resources?
Quick hits Can AI write thought leadership content for you? – March Expert Series: 8 Ways to Generate More Revenue from your Learning Management System Competition for learner dollars has never been stiffer and top-notch content alone is not always enough to break through the crowded marketplace. 1 CAE credit. . – 1 CAE credit.
When you give them the ability to effectively choose what they want to see, members are able to personalize the content they see themselves. You want to send them relevant, personalized content that will send them further down the path to increased engagement, membership renewal, event registration, etc.
The memberexperience. Too much has changed in our world to keep assuming the memberexperience you provided pre-pandemic is the experience your members and prospective members want, need, and expect now. MemberSuite suggests how to reevaluate the memberexperience and apply what you learn.
The teams are: strategy, content, acquisition and retention. Product and content development will be approached in a collaborative, well-prioritized, and holistic way. This translates to the core primary outcome for all of us on staff: member and customer retention. Content Team. So, what does this look like?
Change your member’s profile photos to show a special banner, such as MVP, so it’s clear that your volunteers are some of the most valuable members of your association. You can make the event even more special by including your conference’s keynote speakers, industry experts, and your own leadership and board members.
But did you know that Nimble AMS utilizes Salesforce Experience Cloud to empower associations to create branded and personalized memberexperiences? When you use Nimble AMS and Experience Cloud , you can follow your organization’s branding to build a stylized memberexperience.
If you want to build an online community and create an award-winning memberexperience from start to finish, you first have to understand what a membership funnel is. Smarter Decision-Making with Clean Data Lastly, a good funnel helps you keep track of your members and their preferences. What Is a Membership Funnel?
Check out the content lineup if you haven’t already. Teri Carden—the mastermind behind AMS Fest before selling it to Association Trends—and her team are known for creating enjoyable educational experiences. Hear about newsletter best practices to increase engagement and curate outside content. 1 CAE credit. CAE credit.
If you’re like many organizations, you’re consistently looking for ways to enhance your memberexperience. While some associations rely on hosting networking events or sending free branded swag, you can engage them simply by shining a spotlight on select members.
– “The memberexperience”. Every time you communicate with your members is an opportunity to convey the memberexperience. Tailor your messaging to each stage of the member journey, for example, upon joining, during their time as a member and at renewal. Potential members. Stakeholders.
Reports provide the information you and your colleagues need to better understand your members, customers, and prospects. They help you make the best decisions about strategy, programs, events, content, benefits, marketing, and more. Identify the data that staff and volunteer leaders need. Establish the system of record.
Instead of shoving a product in your customers’ faces, you create valuable content that answers their questions and solves their problems, Sheikh explains. Creating insightful content and promoting it on the right channels is the most effective way to attract potential leads,” Sheikh says. For one, it creates trust and credibility.
This may seem simple, but thanking your members for joining can be a powerful way to make them feel welcome, appreciated, and to set the tone for a great memberexperience. Send new members an email from your executive director. Read Supporting the Lifetime Member Journey. Deliver targeted, personalized content.
They explain how these factors affect the memberexperience, how the AMS market is changing, and what you should look for in a new AMS. Newsletter engagement. Side note: I subscribe to a ridiculous number of newsletters, but I always open Marginal Revolution because I know it contains only two short posts. A true hero.
Maybe you’ve tried refurbishing your online store , improving your professional education program, or personalizing the memberexperience , and you’re still falling short of your association goals. Find event sponsors through email campaigns or a monthly newsletter. Are you looking for new ideas to increase association revenue?
You can try to engage your customers or members, but everyone else is also there. can divert your audience from engaging meaningfully with your content. You’re creating a dedicated space for customers and members to engage with you. You own your own data, and you can keep your community members’ data private.
Every score has a treasure trove of insights you can work with to improve your members’ experience. That depends on your association’s members! First, you’ll want to consider is what the journey looks like, from new member to lifetime member. Creating Your Scoring Model So how should you set up your scoring model?
Memberexperience is the amalgamation of every touchpoint, interaction, and sentiment your community members encounter in your digital community. So, let’s dive in and explore some practical strategies you can use to elevate your memberexperience. In other words, a happier member is often a spending member.
Conduct a benchmarking survey to track and amplify how members are responding to the crisis. Create a temporary daily or weekly e-newsletter of industry/profession-specific articles that are COVID-19 related. Develop a landing page or microsite as a one-stop-shop for information and resources that your members need during this time.
Have you recently stopped to think about how your association’s tech solutions can complement one another to maximize your existing resources and provide a better memberexperience? You’re likely promoting your content on your website and on social media to generate interest and increase your reach.
Advertising or sponsored articles in your print magazine or e-newsletter. Evaluate the opportunities on this list as well as new ideas that your staff or members think of. Start improving your membership experiences and the value people get from their subscriptions by looking at data. Social media advertising.
It’s a bustling organization that has exploded in growth over five years, with over 4,000 members worldwide. This incredible growth brought with it new questions for how to elevate the memberexperience and offer a more cohesive space for learning and expanding the field. The entire forum is member-driven and member-monitored.
With capabilities ranging from data analysis to content management, AI-powered tools can help associations make the most of their unique subject matter expertise, deliver better services for their membership, and stay competitive in an ever-changing landscape. In Moore’s words, “[AI] doesn’t just change your world.
Newsletters with curated content are the best. Short simulations are a revolutionary new form of educational content, and the results have already been transformative. Host: PCMA Digital Experience Institute. Advancing MemberExperience with Site Search and Personalization. Guest: The Trust Bridge.
Today, so much of the memberexperience is based online, either through an association’s website or an app or social media interface. Keeping the user experience in mind can help you to make small tweaks to improve your online presence. Easy-to-use online tools.
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