The Association 100

AUGUST 25, 2024

The recent White House open access directive for taxpayer-funded research marks a significant change in scientific publishing. By the end of 2025, federal agencies must ensure research from their grants is immediately available to the public. For associations like ASPET, which relies heavily on journal subscriptions, this presents challenges and opportunities.

Leadership 130

Leadership 130

The Association 100

AUGUST 25, 2024

As the payments industry continues to evolve at a rapid pace, EPCOR is adapting and innovating to meet the needs of our nearly 1,800 member organizations. We’re focusing on data-driven insights, technological advancements and member-centric strategies to ensure EPCOR remains a vital resource. One of my key priorities is leveraging technology to better serve our members.

Innovation 130

Innovation Technology Resources Process 130

The Association 100

AUGUST 25, 2024

On the latest A100 episode , Stephanie Denvir of the American Society for Quality dives into the innovative strategies ASQ is implementing to elevate member engagement, from leveraging personalized communication to launching a game-changing online community platform. Learn how ASQ uses technology to personalize member outreach, improve accessibility at events and create opportunities for volunteer engagement and mentorship.

Member Experience 130

Member Experience Member Engagement Innovation Tools 130

The Association 100

AUGUST 25, 2024

On The A100 podcast , Greg Melia, CAE, CEO, shares how the Customer Experience Professionals Association harnessed community involvement to drive innovation. Melia highlights the member-driven creation of the CX Book of Knowledge – a key resource for the association. He also discusses how inclusive strategic planning and global digital tools helped expand CXPA’s reach.

Innovation 130

Innovation Tools Resources Process 130

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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