Sun.Oct 20, 2024

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Advancing DEIA in scholarly publishing

The Association 100

In my role, I aim to embed diversity, equity, inclusion and accessibility into all facets of our publication’s ecosystem. DEIA is fundamentally core to our strategic plan. Through targeted initiatives like our name change policy, accessibility audits and the creation of our DEIA committee, we ensure these principles are at the forefront of everything we do.

Committee 130
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Building member engagement and personalization with ASIS International’s CSO Center

The Association 100

In a recent A100 video interview , recorded live at ASAE’s 2024 Annual Conference, I had the pleasure of talking with Carla Lochiatto, IOM, CAE, director of the CSO Center for ASIS International. Lochiatto shared the innovative strategies ASIS has implemented to boost membership engagement, with a focus on the power of personalization. One standout initiative is the New Member Ambassador Program, where seasoned members are paired with new members to foster early connections and provide tailored

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Creating member-centric experiences with empathy and innovation

The Association 100

On The A100 Podcast , Nathan Chamberlain, director of membership for the American Association of Nurse Anesthesiology, shares his expert insights into building member value through empathy-driven strategies and cutting-edge technology. Chamberlain discusses how AANA prioritizes fast, accurate member services and explores their innovative micro-credentialing program, designed to meet members’ evolving educational needs.

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Leading marketing innovation in a digital-first world

The Association 100

On The Association 100 Podcast , Bennie F. Johnson, CEO of the American Marketing Association, shares his insights on the evolving role of marketing and how AMA supports professionals across the globe. Johnson discusses the importance of embracing disruptive change, especially with the rise of AI, and highlights the critical role of community in navigating this new landscape.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.