Sat.Nov 09, 2024

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Building a thriving association culture

The Association 100

At ASAE’s 2024 Annual Conference, I had the pleasure of speaking with Carrie Morse, Chief Operating Officer at ERC, on The Association 100 about the ways associations can support a strong, thriving organizational culture. Morse shared ERC’s strategic approach to using data to drive engagement, including employee surveys that help leaders pinpoint what keeps staff motivated and where there’s room for improvement.

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Fostering genuine inclusivity in associations

The Association 100

On The Association 100 podcast , Dr. Cie Armstead, MPA, DBA, administrative director of Diversity, Equity and Inclusion at the American College of Surgeons, discussed reframing the narrative around DEI to focus not just on challenges but also opportunities. Dr. Armstead shared her strategies for advancing DEI initiatives, focusing on the importance for organizational commitment and navigating the complexities of building an inclusive culture.

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Leading with vision: building legacy, innovation and member-centric advocacy

The Association 100

On The A100 , Dr. Melissa Pergola of the American Society of Radiologic Technologists shares her strategic approach to balancing long-standing legacy with forward-looking innovation. Dr. Pergola discusses the importance of a mission-driven, member-centric focus informing every decision, from advocacy for professional recognition to workforce initiatives addressing talent shortages.

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Building a remote culture for association success

The Association 100

On The A100 , Tara Puckey, executive director of the Radio Television Digital News Association, discusses building a thriving remote culture. Puckey discusses intentional strategies like offsite gatherings that keep staff connected and aligned with RTDNA’s mission. She emphasizes that onboarding is more than logistics, incorporating personal touches to help new team members feel connected from day one.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.