July, 2009

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What Have You Done for Me Lately? - Keeping Score in Social Media

Wild Apricot

Do you ever feel pressured to friend someone on Facebook or follow them on Twitter, simply because they chose to friend or follow you? The expectation of reciprocity can turn a pleasant social media connection into an uncomfortable transaction - sometimes against your best interests.( read more ). Tags: Non-profit technology nptech online community Social networking social media.

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Time to Move from "If Only" to Only If"

Idea Architects

They must be the two most frequently spoken words on the planet: if only. If only we had more time, we could develop better strategies for the future. If only we had more money, we'd be able to add lots of special touches to this project. If only we had a few different board members, we could be much more innovative. But we don't have those things and most likely we won't have those things.

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Emerging Market Strategy Seminars ? Chicago and DC in August.

GlowGlobally

GrowGlobally.org. global association strategy, regional planning and local infrastructure to grow your business. Home. About. Channels. MarCom. Market & Biz Plan. Meetings. Membership. Products. Public Affairs. Services. « Final Stop ASAE Study Mission 09 – Abu Dhabi, UAE. MCI Launches E-Learning Services for Non-US Market » Jul. 09. 2009.

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How the Text-Obsessed “Distracted” Generation Will Become the Engaged Generation for Associations

Association 20/20

We already know that ASAE’s 2006 Decision to Join study showed the younger generations value social networking at a higher level than previous generations. In addition, it appears the younger generations remain to see a strong need for associations. Since I have two boys under age 10, let’s dive a little bit deeper into what one might be tempted to label as Generation D, the distracted generation. .

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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CMI's Association Management Blog: Thinking Across Time in.

Observations on Association Management

skip to main | skip to sidebar. Thursday, July 2, 2009. Thinking Across Time in Foreign Languages. Let me explain the title. Or maybe I wont. Maybe well see whether—after you read what I have to say—its as obvious to you as it is to me. Experienced association executives, as well as less-experienced but no less committed people who are relatively new to the field, frequently talk about what it takes to be "successful" in association management.

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How to Find Local People on Twitter

Wild Apricot

It’s great to interact with others around the world in social networks — to learn what other organizations are doing, and to reap fresh ideas for your own nonprofit — but what a many small nonprofit often needs most is to connect with potential volunteers and supporters in your own community. Here are a few tools to help you find local Twitter users.( read more ).

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Powerful Presentations Tip #7: Prepare to be Present

Idea Architects

I hope you've enjoyed these seven tips/steps to more powerful presentations. Currently I am designing a PDF booklet that expands on each of the tips and provides additional examples and supportive material. I'll announce on the blog when it is available. I'll be doing a three-hour workshop exploring the 7-step design process on Monday, October 19, from 1:15-4:15 p.m. in Washington, DC.

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Executive Connections: Where Y'at, Dawlin'?

Executive Connections

Executive Connections. « SLA Europe Celebrates the Centennial | Main. | Its Information Overload Day! » 22 July 2009. Where Yat, Dawlin? SLA’s fabulous 2009 conference is barely over, and I am already excited about 2010, and for a very special reason: it will be in New Orleans! I was lucky enough to spend three years in the Crescent City while I was in law school, more than enough time to fall in love with it for life.  The food, the music, the culture—they are all so very spec

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Quick Tip: Value vs. Motive in Social Media ROI Measurement

Association 20/20

You can ultimately achieve social media motives and measurable ROI by keeping the focus on generating value… and, most importantly, valuing the vital role and contribution of participants. . As Susan Scott points out in her book, Fierce Conversations , the “conversation is the relationship.” . Social media is an opportunity to make meaningful connections and build vital relationships by providing something of value and genuinely valuing user-generated participation.

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The Power of Community: Why a Branded Community is a Must-Have for Every Association

Ever wonder why brands like Apple, LEGO, and Sephora are going all-in on branded communities? It’s because online community building is the secret sauce to connecting with audiences in ways that ads and emails simply can’t. But here's the best part—it’s not just for big corporations. Associations can create thriving online communities too. GrowthZone’s eBook, "The Power of Community," breaks down exactly why a branded online community can be a game-changer for your association.

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Webinar: Easy Web Site Updates — Small Changes That Provide Big Results

High Context

I’m presenting a webinar for the Avectra Academy next Monday titled Easy Web Site Updates: Small Changes That Provide Big Results. Tremendous registration for this one, don’t miss it! These webinars are free to attend although you do need to register in advance. There will be a lot of good stuff in this session, helping you to make a big impact online with relatively small changes to your site.

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Does United Break Guitars?

Associations Live

O.K. Not the title you expected to see on an Association blog. However, if you haven't yet seen it, I'm sure this story will start to bubble up in the "mainstream" media over the course of the next few days. A little background is in order. A singer/songwriter was traveling on United Airlines, and in the process of doing so a guitar he had checked as luggage was damaged.

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Get Started with Google Alerts - Part 2: How to Get Better News Alerts

Wild Apricot

In Part 1: How to Set Up News Alerts, we covered the basics of Google Alerts. Your first few Alerts may show a lot of irrelevant information mixed in with the notices about your website, blog, or cause. No problem! A few tweaks of your search terms can make Google Alerts work much better for you.( read more ). Tags: Non-profit technology nptech Google social media.

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August Reading Marathon

Idea Architects

Heaven help me. August 1 marks the first day of my 35 books in 35 days professional reading marathon. Thank goodness I have a hiking/writing vacation planned immediately after the marathon concludes. In three cases, I will be doing a deeper read of a book I have previously skimmed. I've selected seven themes for the reading, and my plan is to post interesting quotes and insights via Twitter as I read each book.

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Boost Sponsorship, Exhibit, and Ad Revenue

Sales often gets a bad rep. Yet, if securing sponsors, advertisers, and exhibitors is part of your role, it’s essential. But what if it didn’t have to feel time-consuming, uncomfortable, or worse—icky? Join us for the 3-part virtual Sales Accelerator Labs , where customer experience and sales expert Carrie McIntyre will show you strategies to make sales easier, more effective, and dare we say, enjoyable!

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Executive Connections: SLA Europe Celebrates the Centennial

Executive Connections

Executive Connections. « Why SLA Must Consider a Name Change | Main. | Where Yat, Dawlin? » 07 July 2009. SLA Europe Celebrates the Centennial. I had the great good fortune to join the SLA Europe Chapter for a Centennial Soiree last week in London.  The weather was gorgeous, and the function room and rooftop deck were packed with good cheer.  The champagne flowed, and we all enjoyed three delicious cakes—one for each digit in 100.  An extra thanks to Don Roll and Al

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Quick Tips and Ideas – The Role of Market Research and Data Analysis in Recession-Proofing Your Association

Association 20/20

Develop “X-Ray” Vision through Market Research and Data Analysis . Gather and maintain a 360 degree view of the direct and indirect opportunities and threats to your association by observing, measuring and monitoring trends and developments through market research and data analysis. Here are some actionable ideas to consider: Get into your member’s environment and shadow them regularly to see the world through their eyes and observe the spoken and unspoken behavioral truths.

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Leadership ? Continued Discussion 7/7/09 ? on Leadership ? by.

on Leadership

on Leadership … by Steven Davis, CAE. Leadership … an Ongoing Discussion. « Leadership … Continued Discussion 6/26/09. Leadership … Continued Discussion 8/3/09 » Leadership … Continued Discussion 7/7/09. In my 6/26/09 post I discussed the importance of communication in effective leadership. In this post I want to narrow that topic to a discussion of how an effective leader communicates about and responds to failure.

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CMI's Association Management Blog: Customer Service Matters

Observations on Association Management

skip to main | skip to sidebar. Wednesday, July 1, 2009. Customer Service Matters. One of our client associations is very deeply involved in measuring customer experience and its role in companies profitability or lack thereof. From my perspective, then, its very easy to see how the treatment of customers (or members) can have an enormous impact on the success or failure of companies large and small.

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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Do Hashtags Help a Twitter Topic Search?

Wild Apricot

In a recent comment on An Introduction to Twitter Hashtags , Wild Apricot reader 88keyman came through with a really great question: Suppose I’m writing on a topic concerning Iran. If I include the hashtag #Iran, how does that differ from merely using the word Iran in my Tweet? Wouldn’t both come up equally in a search of the topic? Actually, each of these search terms will produce slightly different results.

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Taking Care of Yourself

Idea Architects

What you eat matters. Building your strength, endurance, and flexibility through exercise matters. How much sleep you get matters. Taking time to relax and rejuvenate matters. Laughing matters. Time with people important to you matters. Hobbies matter. You can read professional journals, participate in webinars, have the very best mentors, and attend all the conferences you want, but if you don't take good care of the person behind the professional, it won't matter.

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“If Jesus Came And Got Me”

Association Okie

What would happen at your organization if you unexpectantly died? Would your staff and/or board know who to call? Where to go? What to do to keep it all working in the first 24 hours, 30 days, or 6 months? In my case, my staff consist of 2 dogs and me. So without proper planning, and written communication, if something happened to me, the two organizations I manage would be slow to recover.

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5 Reasons Twitter Gives Associations Much to Tweet About

Association 20/20

Simply put, imagination and the desire to connect on some level are the forces which have fueled the social web. Though it’s been around for years, Twitter has exploded this year because of the convergence between creative users and industrious leveragers. If your association is looking for a little boost in imagination in determining how to best utilize Twitter, here are 5 ways to give your association something to tweet about: 1) Tracking Trends in Real Time – A couple of months

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Why Every Small Business Needs an HCM Solution: A Comprehensive Guide

Managing HR tasks like payroll, compliance, and employee data can overwhelm small businesses. That’s where a Human Capital Management (HCM) solution comes in. Our eBook, Why Every Small Business Needs an HCM Solution: A Comprehensive Guide , shows how an HCM system automates tedious processes, ensuring your business stays compliant and efficient. You’ll learn how to simplify payroll, eliminate costly errors, and empower your employees with self-service tools.

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Stop, Collaborate and Listen

Moving through the Association World

After my first year as an Association staffer I have realized that maybe Vanilla Ice had it right. The first book I read to prepare myself for my role in an Association was Wikinomics: How Mass Collaboration Changes Everything by Don Tapscott and Anthony D. Williams. The book details how mass Internet collaboration has changed the way we do business.

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Finally Something to Blog About - BlogClump

BlogClump

skip to main | skip to sidebar. BlogClump - Blogging About Associations From a Gen Xer. A Gen Xer giving his thoughts and opinions on the Association world. Monday, July 27, 2009. Finally Something to Blog About. I know I have been very inconsistent, but I have just started reading Chris Andersons latest book Free - which you can read for free in some versions.

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Is Someone Else Using Your Twitter Hashtag?

Wild Apricot

An interesting question on Twitter hashtags came from one of our readers last week — "Our organization has been using a certain hashtag on Twitter. Now another organization has started to use the same hashtag. How can we handle that?".( read more ). Tags: Non-profit technology nptech Twitter social media.

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A Kinder Garden for Better Thinking

Idea Architects

I've been doing a lot of reading on the power of play and the positive role it plays in learning, strategy development, creativity, and innovation. Doing so caused me to do a little research on the word kindergarten. German in origin, it literally means children (kinder) and garden ( garten ). Friedrich Froebel , the German educator who coined the term, created in 1840 a Play and Activity Institute.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Authentic versus Transparent

Association Okie

Two high profile passings in the past week have driven home the difference between authenticity and transparency for me. Dictionary.com defines the two words like this: Authenticity: the quality of being authentic; genuineness. Transparent: open; frank; candid: the man’s transparent earnestness. And I think Walter Cronkite and Frank McCourt were the perfect examples of authenticity.

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It’s Ranting Time

Association Unbound

Sometimes I just have to rant… What happens when you assume I’m new to this consulting thing, so I’m probably not breaking any new ground here, but I have come away from the client engagements I’ve had to date scratching my head about: The assumption that the best way to deal with the financial headwinds [.].

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AE on the Verge: Um, because we don't have weekend, holiday.

AE on the Verge

AE on the Verge. Association management, meetings and mania. Sunday, July 12, 2009. Um, because we dont have weekend, holiday, evening hours. For the second time in 10 days Ive noticed members using social media to solve problems or answer other user questions because our office is closed. One wanted to know if system was down on a holiday (and asked other Facebook users who immediately responded it was up); another didnt know how to get access when device lost (including #$% symbols about it on