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Personalize the Member Experience, Increase Retention

YourMembership

Technology. Ideas to help you engage, empower and retain members. …but the memory lasts forever. I’ve written about personalizing the member experience for years now but Chris Brogan reminded me in his weekly newsletter just how far personalization can go. Follow up on your new members, six months from now.

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Three terrific tech tips to transform the member experience

Nimble AMS

According to the Community Brands 2022 Association Trends Study, members are more likely to be satisfied and invest in their organization if it’s an early adopter of technology—but less than 20% of association professionals feel very technologically prepared for the future. How innovative technology builds member loyalty.

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How to Reevaluate the Member Experience in 2022

Membersuite

Members have more options for online education, information, and networking, so differentiating programs and services from competitors became more urgent. Dedicate time to reassessing the member experience and making sure it aligns with what members expect from your association now. Member portal.

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3 Questions to Ask Yourself Before Purchasing New Association Technology

Higher Logic

Purchasing new technology is a big undertaking. Ariel Brandt Lautman , Online Community Manager for the Association of State and Territorial Health Officials, has a list of questions to review before she purchases new technology. The more people on your team, the more likely it is you’ll have different tolerances for technology.

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How To Build an Exceptional Member Experience | Weds, Dec 11th, 3PM EDT

Speaker: Jessica Bonney from VICA and Jeff Horne from Wicket

What does delivering an exceptional member experience mean in today's world? With the right insights, tools, and strategies, you can identify what truly matters to your members, drive meaningful engagement at scale, and continue to meet the ever-evolving needs of your members.

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How to Improve Your Organization’s Member Experience: 14 Tips for Events, Engagement & Beyond

EventMobi: Association Events

Excitement, pride, gratitude—all of these emotions can stem from a positive member experience! So how do you improve your member experience? Member experience describes how people view, feel about, and engage with your organization’s brand. But first… Why Does Member Experience Matter?

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Good Data Governance Equals Great Member Experiences

.orgSource

Lately, I’ve been writing about the importance of connecting technology to values and emotions. Data is the foundation for every technological initiative. The inability to safeguard personal information puts those relationships at risk. But I may be glossing over an important point. Don’t expect your teams to figure this out.