Reid All About it

NOVEMBER 1, 2024

They save time and when done well, can truly enhance the member experience. Hear how to design personalized communications and targeted campaigns to enhance member engagement, create valuable content to establish industry authority and influence, and evaluate member insights to refine strategies and ensure continual improvement.

Revenue 258

Revenue Education Arlington Committee 258

Reid All About it

MAY 14, 2021

Katie Johnson, General Counsel and Chief Member Experience Officer, National Association of REALTORS®. 5 Ways to Enhance the Modern Member Experience. Most existing association management system (AMS) solutions lack the online customer experience that people have come to expect in our digital age.

Technology 341

Technology Strategy St. Louis Tips 341

Higher Logic

NOVEMBER 1, 2018

This data shows you what kind of content your members like and can help you decide what content strategy to pursue. Digging into your community data can provide you with valuable member insights, which you can use to improve your member experience. Read more about it. Evaluate Retention Over Time.

Report 203

Report Tips Marketing eBook 203

Nimble AMS

AUGUST 23, 2022

Another noteworthy trend is only a quarter of professionals say they can easily join member data from various resources to create a unified member report. While this number is up from 18% in 2019, data silos remain a pain point for many associations when attempting to provide the best member experience. .

Organization 133

Organization Survey Tips Report 133

Nimble AMS

MARCH 10, 2024

Data If you leverage an online community platform, you will gain valuable member insights. The data you’ll receive when using an online community will better help you understand your members and create a personalized experience.

Guidelines 109

Guidelines Member Engagement Member Experience Member Insights 109

Nimble AMS

JUNE 15, 2022

You can learn more about the industry by listening to both your staff and members. Association staff have routine contact with members and will likely understand the member experience better than you. Plan to have ongoing meetings with staff to gain insight into the issues members are facing.

Leadership 94

Leadership How To Survey Member Experience 94

Nimble AMS

APRIL 6, 2022

Pamm Schroeder, Deputy Executive Vice President, and Jake Adler, Chief Technology Officer, offered countless examples of how embracing Nimble AMS and Salesforce can help associations blaze trails, while still offering the best member experience. . Best practices for Nimble AMS administrators.

Software 116

Software Missouri Revenue Member Experience 116

Nimble AMS

MAY 30, 2023

Nimble AMS offers instantaneous access to the latest product features helping your organization to enhance your staff and member experience and boost your technology ROI. If your association is going to deliver a modern member experience, it needs to be running the latest and greatest software. You won’t be left behind.

Chicago 118

Chicago Software System Cost 118

Smooth The Path

JULY 26, 2018

One of the core staff values would be to be intensely member-focused. We would talk with members often, conduct listening tours, and interview them. We would use all the member insights we gain to develop our member communications, set our strategy, and create an innovation plan. What would you do?

Innovation 74

Innovation Member Insights Member Experience Member Engagement 74

Smooth The Path

AUGUST 30, 2016

Just like – what doesn’t make for a very compelling story but, why does – what doesn’t make for very actionable member insights but why does. Think of all the member research you have done whether it is analyzing the data or conducting surveys. Likely you have gotten a lot of what -type insights.

Las Vegas 79

Las Vegas Member Insights Member Research Survey 79

Nimble AMS

AUGUST 8, 2022

Leveraging data helps your association gain crucial member insights about learning content and event attendance, boosting member engagement across all avenues. Prioritizing data governance can help you build trust in your organization, attracting new members while also boosting member engagement and retention. .

Committee 109

Committee Review Survey Member Engagement 109

Reid All About it

OCTOBER 13, 2017

One of the most fascinating technological developments is the increasing use of artificial intelligence (AI) to deliver a more meaningful and valuable customer and member experience. explains the basics of AI (and its many cousins) and shows how AI can be used to help members develop an association habit. Exciting times!

DC 150

DC Washington Content Tools 150

Reid All About it

FEBRUARY 11, 2022

Member experience. Amanda Kaiser says member experience must be the new blueprint for engagement. What stands out in the 33 research studies she’s conducted is how much members not just think but also feel about their membership. What has Changed about the Member Experience? Host: Fridays@4.

Content 39

Content Strategy Technology Tips 39

Smooth The Path

NOVEMBER 15, 2018

Super-members are members who are so engaged, so seasoned, so advanced in the profession or industry they are not like most members. If your board members fit this profile, they are not good candidates for focus groups to determine the member experience. Don’t ask them to guess what new members need or want.

How To 90

How To Member Experience Resources Industry 90

Smooth The Path

APRIL 7, 2016

How does this apply to member insights? So often we ask for member’s thoughts, ideas and opinions but never loop around to let them know the outcome. A member giving their opinions is expecting action but that action doesn’t have to be an immediate grand plan to turn the association inside out and upside down.

Member Insights 60

Member Insights Member Research Survey Process 60

Smooth The Path

MAY 12, 2016

Related: Don’t ask for feedback from members who are too new. Asking members to opt in after a bad member experience. The post Members Leave Associations Without a Sound appeared first on Smooth The Path. There are important things we may not know about the association.

Member Experience 60

Member Experience Member Research Member Insights Survey 60

Reid All About it

SEPTEMBER 13, 2019

Learn from real-world case studies from organizations who integrate, automate, and coordinate systems like marketing automation, online communities, and their AMS for improved member insights and reporting. good data for every stage of the member lifecycle. Find out how multiple organizations are using?good 1 CAE credit.

DC 34

DC Washington Revenue Review 34

Smooth The Path

JULY 19, 2016

Improve the member experience with curated networking. If there’s no time to really walk through the conference because you are hosting it, walk through it a week later in your mind’s eyes. Find the warning lights and plan how to eliminate them for the next conference. Related: 4 Skills associations should be teaching.

Conference 60

Conference Member Experience Member Insights How To 60

Reid All About it

JANUARY 13, 2023

They explain how these factors affect the member experience, how the AMS market is changing, and what you should look for in a new AMS. Empowered Margins sat down with AMS developers to get their thoughts on all things AMS , such as integration, APIs, security, ecommerce, data visualization, and more. Want to indulge? CAE credit.

Revenue 39

Revenue Education Leadership Strategy 39

Smooth The Path

MARCH 10, 2016

Welcome everyone but partner with the best members. We can use our data to figure out who our very best members are. Then we can use our data and other methods to get member insights and find out what is common between them, what their problems are, what their goals are and what their needs and preferences are.

Member Insights 60

Member Insights Innovation Resources Content 60

Smooth The Path

AUGUST 2, 2017

Many associations see that their most at-risk members, the ones least likely to renew, are new members. But some new members do engage with the association, and they go on to become engaged 3-7 year members. At the end of the membership cycle, we tend to see engagement fall off again among long-time members.

Course 96

Course Project Report Conference 96

Smooth The Path

SEPTEMBER 6, 2017

What makes an association great in the eyes of members? Members say, Transactions work like I expect them to. The website looks good and is easily searchable. The online community is easy to use. My badge is ready and correct. Registering is easy. Purchasing is fast. The value of my membership is apparent.

Member Engagement 103

Member Engagement Cost Conference Industry 103

Smooth The Path

JULY 10, 2018

I live in a little village with seven houses. There is a steep hill to the west of us and a sharp curve to the east. All seven homes have blind driveways. Not a week goes by when a passerby doesn’t get surprised by one of us backing out of our driveway and is prompted to respond with the brake peddle to the floor and palm on the horn.

Member Engagement 89

Member Engagement Conference Member Experience Member Insights 89

Smooth The Path

APRIL 24, 2018

Our members are self-centered. Our members have… no time. Only organizations that solve our member’s problems, speak their language, and understand them will get their time and attention. Not in a bad way, we are all self-centered. and their attention is scattered.

Member Engagement 95

Member Engagement Marketing Organization Member Insights 95

Smooth The Path

MAY 1, 2018

Have you ever had someone raise their hand to volunteer, and they ended up being a dud? They asked to be on the board or to lead a committee, or they signed up to speak or write an article, or they said they would work registration or be a greeter. You thought they would be great.

Committee 88

Committee Project Member Experience Member Insights 88

Protech

APRIL 12, 2023

To build a supportive community and offerings that prioritize members’ goals and interests, it’s critical that your organization invests in the right association management platform. This software makes managing the large amounts of data your association collects simple, illuminating key member insights.

Association Software 52

Association Software Software How To Certificate 52

Smooth The Path

JUNE 26, 2018

Membership is the job of every staff person in the association Membership Directors often say, and they are right. Membership is one of those across the association responsibilities. Everything impacts membership and membership impacts everything.

Committee 83

Committee Recruiting Recruitment Team 83

Smooth The Path

MAY 3, 2018

” This happens all the time in association leadership because we are coming at everything with a different perspective than our members. “I am upset because I can’t drill down and see the benchmarking data from the 15 companies just like mine, the association should have made this study more robust,” members say.

Innovation 87

Innovation Recruiting Recruitment Leadership 87

Smooth The Path

MAY 31, 2017

Each time you offer members something new you have a choice. You can listen to the feedback from those members who are all in. They are trying their hardest to give you thoughtful, useful feedback. They are well intentioned, and even though it is difficult, they are giving feedback because they want the offering to be even better.

Products 83

Products Member Insights Member Experience Innovation 83

Smooth The Path

JULY 31, 2017

While conducting member research new members and long-time members share why they engage with their association (and why they don’t). Because as they grow in their career or as their companies grow the association offers solutions to these new and advanced problems.

Member Engagement 68

Member Engagement Member Research Project Organization 68

Smooth The Path

JULY 26, 2017

New members are the most at risk members of most associations, but some members do engage. Knowing why they engage, might help us guide more new members in this direction. So what prompts new members to engage?

Sample 68

Sample Discount Member Engagement Course 68

Smooth The Path

APRIL 5, 2018

Our members may think membership is priced too high because of its impact on their budget or personal wallet. If members bought all the benefits a la carte, they would pay twice as much. We may think membership is economically priced. After all, look at the value and the comparative costs of membership for associations like ours.

Price 74

Price Cost Industry Member Research 74

Smooth The Path

OCTOBER 20, 2016

Related: Identify innovating members. We should value the members who value the association the most. Is the association providing enough value to long-time members? The post Whose Feedback Matters Most to the Future of the Association? appeared first on Smooth The Path.

Innovation 60

Innovation Member Insights Member Experience 60

Smooth The Path

FEBRUARY 9, 2017

Members don’t take the time to understand their benefits. Those chapter leaders are not communicating well with new members. There are so many situations that pit association staff against members. The board president has us running after his pet project. The conference volunteer is not doing her job.

Survey 60

Survey Project Conference Content 60

Smooth The Path

MARCH 22, 2016

Think of the things in your life that you buy without questioning it. I’m not talking about the same old dish detergent you always buy.

Price 60

Price Member Experience Member Insights Member Engagement 60

Smooth The Path

SEPTEMBER 10, 2019

Do you ever find yourself wondering why members make the decisions they make? Sometimes member’s decisions seem so irrational. Why are our members so irrational? Why join, but then not engage? Why go to an inferior conference put on by a competitor? Why don’t they participate in the benchmark study when they need the data?

Member Engagement 60

Member Engagement Conference Member Insights Member Research 60

Smooth The Path

AUGUST 9, 2016

Millennials are the next generation we need to attract to associations. They will be our association leaders. Their participation will determine the health of our associations. Millennials are important but I do wonder if we are talking about this generation in the most productive way?

millennials 60

millennials Tools Products Communications 60