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Memberexperience is the combination of all the interactions your members have with your organizationfrom the onboarding process to the way members access their benefits. Understandably, this impacts how members feel about your association. Why Create a Holistic MemberExperience?
The weekly list of free educational events and resources for the association community Online learning program development. Their method anticipates member needs and industry trends, instead of reacting to ideas from SMEs alone. New member engagement study. Host: Association Women Technology Champions Wed 4/23 at 1 p.m.
The weekly list of free educational events and resources for the association community Looking forward. The resulting data will help you prioritize resources and guide conversations with your leadership. Association Laboratory is collecting data for its annual Looking Forward Challenges research study. More info/register.
The weekly list of free educational events and resources for the association community Life cannot be delegated. Lewis Mumford New member onboarding. Talley Management Group shares five thoughtful ways to welcome new members to your association. CAE credit. More info/register. Host: Blue Sky eLearn Speakers: Jordan Baker, M.Ed.,
The weekly list of free educational events and resources for the association community… “It is not every day that the world arranges itself into a poem.” New member engagement. Don’t leave your new members hanging. Amanda Kaiser points out moments when new members might feel ignored or ghosted. More info/register.
The weekly list of free educational events and resources for the association community The health of an organization is directly proportional to the speed at which truth travels within it. It covers strategy, tactics, technology, AI and more in a post, not a download. Host: Association Women Technology Champions Tue 12/10 at 12 p.m.
According to the Community Brands 2022 Association Trends Study, members are more likely to be satisfied and invest in their organization if it’s an early adopter of technology—but less than 20% of association professionals feel very technologically prepared for the future. How innovative technology builds member loyalty.
Members have more options for online education, information, and networking, so differentiating programs and services from competitors became more urgent. Dedicate time to reassessing the memberexperience and making sure it aligns with what members expect from your association now. Map the Member Journey .
Check out these six ideas for creating engaging webinars that deliver a valuable experience to your association’s members: Create Educational Opportunities. Onboard New Members. Showcase Benefits of Technology. Onboard New Members. Showcase Benefits of Technology. Use Webinars to Communicate. Let’s dive in.
In today’s increasingly digital world, adopting new technologies is no longer optional for associations—it’s essential. But technology alone isn’t enough. By cultivating a culture that prioritizes digital transformation, associations can stay competitive, deliver better memberexperiences, and operate more efficiently.
The weekly list of free educational events and resources for the association community The voice of beauty speaks softly; it creeps only into the most fully awakened souls. Make social and educational events more conducive to conversationplenty of online resources offer advice on facilitating interaction and connection.
Purchasing new technology is a big undertaking. Ariel Brandt Lautman , Online Community Manager for the Association of State and Territorial Health Officials, has a list of questions to review before she purchases new technology. The more people on your team, the more likely it is you’ll have different tolerances for technology.
Drawing on insights from our recent.orgSource Digital Trends Survey , well explore how associations can move beyond resilience to embrace growth by focusing on five key pillars: strategy, culture, technology, data, and member engagement. Regularly update your strategy to reflect new trends and maintain relevance.
In an attempt to provide a seamless memberexperience and aggregate all member data in one place, associations have been working with technology partners to perform system integrations through single sign-on, pushing all of their transaction data back into the AMS. A Better Approach.
How do you go about making decisions involving the technology needs for your association that enable you to serve your members more effectively? We asked that question last week in our webinar, Make the Right Choice: Eva luating Technology for Your Association.
Excitement, pride, gratitude—all of these emotions can stem from a positive memberexperience! So how do you improve your memberexperience? Memberexperience describes how people view, feel about, and engage with your organization’s brand. But first… Why Does MemberExperience Matter?
Lately, I’ve been writing about the importance of connecting technology to values and emotions. Data is the foundation for every technological initiative. It belongs to your members. Practice Good Stewardship Even if your digital resources are in order, a data governance policy is an important piece of responsible stewardship.
Is improving the memberexperience one of your most vital organizational priorities? According to the latest Community Brands Association Trends Research , 53% of association professionals report that enhancing the memberexperience is their most important business objective. If so, you’re not alone.
When it comes to technology, understanding and investing in the right areas is critical to an organization’s health and future success. According to the Harvard Business Review three factors affect what an organization can and cannot do: its resources, its processes, and its values.
When it comes to memberexperience, your association is similar. What your members feel, think, and gain from your association can affect their involvement. If their experience is positive, that strong relationship can support your membership renewals and even lead to people championing your organization.
By identifying and strengthening key areas like strategy, culture, technology, data, and member engagement, associations can create a resilient framework to navigate disruption and achieve sustained success. Next Steps: Invest in Digital Upskilling: Offer regular training programs to build confidence in emerging technologies and tools.
In today’s rapidly evolving digital landscape, one of the biggest challenges associations face is ensuring their workforce has the skills necessary to thrive in an age of technology. Many traditional roles are evolving, and staff members need to expand their skillsets to keep up with the new demands.
Is your association leveraging technology to its fullest potential? Magical experiences are earned on the other side of diligent courage and execution. Identify what you need to deliver the memberexperience you want, and learn how to make the data work for you. Resource: Higher Logic + AACSB Case Study.
Here’s what we know : Recent data shows associations are increasingly struggling to engage young professionals, effectively utilize technology to cut through the clutter, and clearly communicate membership value. Make it simple for your members to connect (on their terms) while providing a cohesive memberexperience.
Technology is irrevocably integrated into our daily lives. Like it or not, in our digital-driven world, non-members will evaluate how your association leverages innovative technologies to determine whether your organization is worth joining. Adopt innovative technology at your association. A modern platform.
Embrace Digital Transformation What We Learned Technology is no longer just a toolit must be embedded into an associations core strategy. Considerations for Your Association Are we investing in automation and AI to improve memberexperiences? Can we personalize the memberexperience through data-driven insights ?
The weekly list of free educational events and resources for the association community… “You can never be wise unless you love reading.” Today (Friday, November 1) is the nomination deadline for the Association Women Technology Champions (AWTC) Awards. They save time and when done well, can truly enhance the memberexperience.
This is how you can prove your new member community will be a valuable technology investment. Member-generated content shows you’re the place to be , while fostering peer-to-peer engagement among your most valuable members. Use community to reach future members. 5 Common Organizational Priorities for Associations.
The adoption of advanced technologies like artificial intelligence (AI), machine learning, and data-driven decision-making is becoming critical for staying competitive and meeting the evolving needs of members. Without a clear strategy, associations risk being left behind as others move forward with technology-driven solutions.
Forj’s 2023 State of Association MemberExperience report found that organizations are not meeting member expectations. Improving technology offerings , focusing on retention , and creating community-driven learning can prove beneficial. percent) or late-career members (68.6 percent) than midcareer (60.8
The weekly list of free educational events and resources for the association community…. This week, they discuss peer advisory groups for association members who want to learn from and with each other. Host: Brandt Krueger, founder Event Technology Consulting. Are your technology capabilities aligned with your mission?
Introduction The latest Association Trends Study found that 51% of association members prioritize certifications or credentials and 50% prioritize ongoing training opportunities, while only 37% of association professionals value the same benefits. Freestone has a user-friendly interface to elevate both the staff and memberexperience.
To meet the growing demands of your membership base, your association should consider adopting innovative technology like association management software (AMS). Leveraging modern software at your organization can help you provide an excellent memberexperience and ensure you remain a valuable memberresource.
The weekly list of free educational events and resources for the association community… Workforce trends. Member engagement. To understand and get close to your members, follow marketing technology trends. Do You Trust Your Member Data? More info/register. 1 CAE credit. More info/register. Thu 7/11 at 11 a.m.
The insights from our survey offer a roadmap for aligning strategy, culture, and technology to stay resilient and agile in a rapidly changing environment. How to Prepare for 2025 : Launch a Continuous Learning Program : Offer regular training on essential digital tools and emerging technologies to bridge skill gaps.
Is it time for your association to invest in new technology? Perhaps you’ve lost staff because of broken digital processes and slow technology. You might even notice your member retention numbers are slipping, as individuals choose other associations with better technology to provide a superior memberexperience. .
Just as Amazon uses AI to suggest products you might like, associations can use AI to recommend relevant professional development courses, connect members with similar interests, or highlight industry news that matters most to each member. More meaningful connections, a higher likelihood of renewal, and increased member loyalty.
AI-enhanced event matchmaking to connect attendees with relevant peers and resources. Operational Excellence Through TechnologyTechnology should be fully integrated into an associations core strategy , enhancing efficiency and memberexperience. Cybersecurity and data governance to protect member trust.
Ready to take your memberexperience to the next level? Artificial intelligence technologies, like chatbots, can help associations work more efficiently and boost member satisfaction. Wouldn’t it be great to have a magical employee who worked 24/7 and could automatically handle common member requests and questions?
As an association looking to provide the best memberexperience, it’s vital to offer a mobile-friendly option. Whether discussing the latest industry trend on your online community platform or registering for your annual event, members want to connect with their organization from the convenience of their mobile devices.
The weekly list of free educational events and resources for the association community… Reflection time. A post with curated resources is right up my alley, so I’m happy to highlight this one from Amith Nagarajan at Sidecar. He shares five resources for getting up to speed and staying informed about AI. Predictions for 2024.
As technology continues to evolve, associations face both exciting opportunities and new challenges. This blog explores practical steps that will help associations align their strategy, culture, and technology to become future-ready and resilient in 2025 and beyond. Our recent.
The weekly list of free educational events and resources for the association community… Association podcasts. The appendix includes an extensive library of board training resources from 25 associations. Board members have to think of themselves as stewards who leave their association better positioned for the future than they found it.
The weekly list of free educational events and resources for the association community… View from our campsite in the Superstition Mountains Wilderness east of Phoenix. Learn how to overcome barriers to embracing new technologies and see a real-world example of the impact automation can make. 1 CAE credit. More info/register.
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