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Mobile engagement strategy. Clowder explains why you need a mobile engagement strategy when deploying a membership app and how that strategy helps you deliver value, build trust, and increase member engagement. Member workplace challenges. Why do content strategies fail —and what can you do about it?
Do staff regularly conduct memberresearch? Are listening tours, welcome calls, or member interviews on your list of to-dos? When testing new benefits, do you ask for member feedback? But member insights are hard to come by. You still need strategic member insights, but your members are too busy to participate.
My first-year member experience lines up with many other new member’s experiences according to memberresearch. Associations tend to have very robust renewal programs, but meager new member onboarding programs. Organizations have a three-week window of opportunity to first engage each new member.
Impexium dives deep into the details of membership renewals , such as the difference between retention and renewal, metrics, reasons members don’t renew, and, best of all, solutions for your association’s renewal challenges. Content strategy. More info/register (ASAE members only). Call-to-action (CTA). Workplace challenges.
Lowell Aplebaum and his team at Vista Cova published an excellent report on strategies and practices to prepare your board for effective governance. You’re more likely to attract and keep members with either a combination or tiered membership structure. Board development. Tony Rossell of Marketing General Inc. Workplace challenges.
Learn about strategies and tactics to help you attract and convert higher-paying customers with less effort, and without sacrificing member value. This meeting is self-organized by the consultant community, not an official ASAE event. Organizer: Cecilia Sepp, CAE, founder, Rogue Tulips Consulting Fri 6/21 at 4 p.m.
Billhighway shares five strategies suggested by Carrie McIntyre of Navigate for helping chapters become proficient at sponsorship and exhibit sales —advice that applies to anyone in business development and sales. Sharon Rice and Jennifer Proctor at.org Community share strategies to lighten the load for the heavy lifters on your team.
It’s frustrating to have member and event attendee data spread out across the organization in different databases. Amanda Kaiser dispels three myths on why people join associations and reveals the real reason—based on her memberresearch. Mapping the Journey to Long-Term Member Engagement. Host: Higher Logic.
It never ceases to amaze me how easily association executives and boards dismiss the need for conducting memberresearch, confident that they have an accurate finger on the pulse of their key stakeholders. Perhaps you make it a habit to pick up the phone or drop in on members periodically to talk to them one-on-one.
Most of the memberresearch I do is core memberresearch, but I have had the chance to conduct a good body of exhibitor/sponsor memberresearch over the years. There is a common thread in the research across many associations, and that is exhibitors are tired of feeling like “the wallet.”
Charlene Li believes you need order to create change —not what you picture when thinking about innovative organizations. She says, “Disruptive organizations create just enough order to allow change to happen smoothly. Fri 7/9 at 12 p.m.* – Strategy First, Software Next. Order and change. Fri 7/9 at 1 p.m. More info/register.
As professionals, you provide substantial value, and it’s only reasonable for your members to contribute accordingly. To effectively raise dues and gain support from your members, your organization should consider three essential steps. It is helpful to know what similar organizations charge their members.
Mike Verbanic, director of member experience at the Construction Financial Management Association, has learned this balance first hand. When he took on that job about four years ago, most of what the organization thought it knew about members were “gut hunches,” he says. Please share your experience in the comments.
How is your association consistently aligning its strategic plan and business strategy with its brand? In the association space, we often think that advocacy means fundraising for the organization and lobbying to members of Congress on behalf of the organization’s and members’ mission. The Future of the Profession.
The rebound is likely due to several factors, including a focus on innovative programs and new member recruitment, as well as associations successfully communicating their value proposition to members. Here’s a look at some of the strategies and marketing tactics that stood out in the report.
This is great advice but it is awfully hard to do when we don’t know our members’ why. For every action (or inaction) members (and non-members) take there is a why. As established organizations, knowing our member’s why helps us develop and communicate our why.
Completed by memberresearch and association expert Amanda Kaiser, the study also delves into how and why those associations are innovating, as well as why other associations may be struggling. Even the organizations that aren’t consistently innovating seem to recognize its value. Step 3) Define Your Strategy.
Whether more engaging alternatives are popping up or you’ve simply run out of fresh ideas, it’s worth it to explore how you can strengthen your association member engagement strategy. The same best practices used to engage staff internally can and should teach you a thing or two about boosting external engagement with your members.
The results of years of memberresearch show that high-performing professionals tend to move through three stages during their career. They may be new to the workforce, or new to their organization, or new to the profession, or new to an industry. They mentor others in their organization or within their profession or industry.
The only thing preventing our association from becoming the top of mind resource, the organizationmembers are trying to figure out how to become more engaged with, and the one members rave to their colleagues about is… Simply, our understanding of members. Deeply understanding members is at the root of it all.
Also: Finding a learning management system fit for your organization. Say goodbye to the event registration strategies of yore: Facial recognition and customized software-as-a-service solutions are taking center stage. “We It doesn’t come without risks , says memberresearcher Amanda Kaiser. Printed tickets?
Previously, all Google Image search results were grouped together under “google/organic” in Google Analytics Acquisition reports. It will display as “google images” in the Source report and “google images/organic” in the Source/Medium report, says Seiden. And if that strategy fails, well, there’s nothing wrong with being honest.
Our members are self-centered. Our members have… no time. Only organizations that solve our member’s problems, speak their language, and understand them will get their time and attention. Not in a bad way, we are all self-centered. and their attention is scattered.
In preparation for other strategic planning processes the association conducted quantitative member surveys but found the results were not all that actionable because there continued to be so many unanswered questions. With this in mind they decided to test out a qualitative research methodology as input to this strategic planning process.
Our data suggest that many associations turn to market research to address this challenge. Our data show that 38% of associations conduct memberresearch annually, and 29% conduct memberresearch at an even greater frequency. The use of research positively correlates with encouraging membership numbers.
In the digital era, associations and other organizations need to be able to move quickly and with agility. These committees are becoming more and more common in for-profit companies, nonprofit organizations, and member associations. The board of directors looks at long-term strategy and governance.
Many associations are reevaluating programs and services to determine the most efficient ways to run their organizations and how to best serve their members, Schonher added. Sixty percent of executives reported their association has a separate strategic plan to increase member engagement.
Your intrepid membership blogger returns from two conferences at regional societies of association executives with a roundup of tips and ideas, including great questions for memberresearch and the power of delegating metric measurement to staff. Here’s a new membership metric for your association to track: retention rates.
SW : At OSCPA, we encourage ideas from all parts of the organization, but we also recognize the need process. We want to avoid innovation overload and ensure that our resources are directed where they will generate the greatest member value. What can non-financial organizations do to raise their own members’ financial literacy?
An association management software platform is a centralized solution for your organization to handle member registration, events, marketing, and more. Using a constituent relationship management system is important for keeping all your data on your members in one organized place. What is an AMS platform?
Key highlights from the Town Hall are below: Members were reminded of CSAE’s strategic priorities: to be the champion for associations, to be the centre of excellence for the association sector and to be a model for continuous improvement in association management. Virtual While in-person events are important, so are virtual ones.
Day 1 is the term that Jeff Bezos uses for an organization’s startup and growth phases. He talks about “Day 1 vitality” which I assume he means when organizations are delivering to their customers’ much needed great value. We can change the organization’s strategy.
Reading Time: 4 minutes By: Karin Tracy Simple member engagement strategies such as sending monthly email newsletters and promoting an annual conference still have their place in association management practices. Well explore four strategies for doing so, starting with using the right technology.
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