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7: Membership 101: Exit Surveys

Spark Consulting

In position number 7 of the top ten all time Spark blog posts: Membership 101: Exit Surveys. (I To this day, I regularly recommend conducting an exit survey as part of client projects, or as something they should start doing on their own after we’re done, or both. I told you the Membership 101 series would be back!).

Survey 221
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She Tells Two Friends…And They Tell Two Friends…

Spark Consulting

No matter what super-important, high-level project you’re working on, if your members have a lousy experience every time they call, email, or otherwise ask for help, they aren’t going to care. We all survey, actually probably over-survey, our members about EVERYTHING. I’m too busy/important/expensive.”

Survey 150
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What Do Members Want?

Association Analytics

It’s why every ASAE Annual or MM&C has session after session around surveying and asking and getting feedback from members. A recent Association Trends/Community Brands joint survey result showed just this, that the pros running the organization and the people they’re working for, look at the association in different ways.

Sample 169
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10 Tips to Get Analytically Ready for 2025

Association Analytics

Align the team’s work with organizational goals and consider requesting budget for small proof-of-concept projects. Center the Member Voice Implement systematic feedback collection through CSAT surveys, Net Promoter Scores, and community monitoring. The voice isn’t just words and surveys, but take it all into account.

Tips 169
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How Finance Teams Can Adapt to Post-Election Changes 

AvidXchange: Association Management

Economic Uncertainty Economic growth or slowdowns during an election year can significantly impact project demand, revenue projections, and financial stability in construction, real estate, and community association management industries. A survey by the Associated General Contractors of America (AGC) and Arcoro found that 94% of U.S.

Team 130
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Report: Employee Trust in AI Growing Alongside Training

Associations Now

According to an American Management Association survey, more workplaces have an AI strategy, but employees still fear a lack of a centralized approach. The survey found that the percentage of organizations leveraging AI has spiked in the past year, up from 30 percent in 2023 to 57 percent in 2024.

Report 88
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Association Brain Food: 8.25.23

Reid All About it

Matchbox Virtual Media asks for your participation in a survey that explores how the use of online experiences by associations for membership engagement, education, revenue growth, and other purposes has evolved in recent times. They pull out a few good ideas from survey comments too. Oprah Winfrey Online programs. Change readiness.